1st Purchase. Items were packaged securely. Order arrived in excellent condition, Nail Supplies (brush cleaner & Nail Brushes) Super Excellent Quality. Great prices. Super pleased with ever facet o... See more
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I am a professional Manicurist (10 + years.) I have ordered numerous products from The Nail Superstore on several occasions. I love it's quality products at a great price. My orders have always arrive... See more
The individual sized nails I bought didn't even accept the acrylic they were supposed to be acrylic nails but the thick powder would just come right off them. Not enough good to use for my business. I... See more
Do not trust any of their product reviews because they purposely only post positive reviews, that's why the products seem to be highly rated. They don't stand behind any of their products to return t... See more
Company replied
Company details
- Nail Salon
- also in
- Pharmacy
Information provided by various external sources
Welcome to The Nail Superstore - Wholesale Professional Acrylic Nail Supplies, UV Gel Nail Supplies, Pedicure Spa Chairs, Glitter Nail Art Supplies - Best Online Nail Supply Store
Contact info
3804 Carnation St, 60131, Franklin Park, United States
- 847-260-4000
- info@nailsuperstore.com
- www.nailsuperstore.com
3.6
Average
87 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I only ordered one product and you…
I only ordered one product and you charged me for two. I would like to return the package I received today unopen.
November 6, 2026
Reply from The Nail Superstore
Thank you so much, Aleida! We’re happy to hear our team is always helpful and able to get you what you need. We truly appreciate your continued support and look forward to seeing you again soon! – The Nail Superstore Team
Service good
October 20, 2026
The two buffers that I ordered were way…
The two buffers that I ordered were way overpriced. I thought there was more in it than just two. I wouldn’t order themagain.
October 16, 2026
Reply from The Nail Superstore
Thank you for your feedback. We’re sorry to hear the buffing blocks did not meet your expectations. We understand how disappointing it is when a product turns out differently than you expected, especially in quantity and value. Your comments are helpful, and we will review the product listing to see if we can make the description clearer for future customers. If you would like, please reach out to us directly so we can look into your order and see how we may be able to help.
The Nail Superstore Team
Reply from The Nail Superstore
Hi Tuan, we're sorry to hear that you had a disappointing experience with us. We take customer satisfaction seriously and would appreciate the opportunity to understand what went wrong. Please contact us directly with your order details so we can look into the issue and work toward a resolution. We value your feedback and hope to have the chance to make things right.
The Nail Superstore Team
Great Product and Customer Service
I was notified the color I ordered for my Luraco nail drill was not available. I was offered to cancel my order or choose a different color. I chose a different color and received my order about a week later. The product is great and I’m very happy with it.
August 28, 2026
Reply from The Nail Superstore
Thank you so much for the review, and for being flexible when the color you originally ordered wasn't available. We'd much rather tell you up front and give you the choice than leave you waiting on something that isn't coming.
Glad the Luraco drill is working out for you. If you ever need parts, bits, or help with it, just reach out — we're here.
— The Nail Superstore Team
I don’t know how to change the…
I don’t know how to change the instrument. Can you help me?
April 28, 2026
Reply from The Nail Superstore
Hello Thomas,
Of course — what instrument are you trying to change? Please send us a photo or tell us the device/tool you’re using, Our email is support@nailsuperstore.com.
If possible, please call us at 847-260-4000 during business hours 9AM - 5PM CST. We’ll be happy to walk you through it.
Thank you.
fast delivery absolutely wonderful and…
fast delivery absolutely wonderful and very reasonable price
April 1, 2026
Reply from The Nail Superstore
Thank you so much for your kind words! We're so glad you enjoyed the fast delivery and pricing. We look forward to seeing you again for your next order.
Nail Superstore's Team.
Reply from The Nail Superstore
Thank you so much for the love! We truly appreciate your support and are so happy you enjoy our store. We look forward to serving you again soon! ❤️ – The Nail Superstore Team
Reply from The Nail Superstore
Thank you so much! We’re happy to hear everything was perfect as always. We truly appreciate your continued support — thanks for being part of our nail family! 🙏 – The Nail Superstore Team
everything got here in about a week…
everything got here in about a week which i loved! everything seems very good quality was sceptical at fort because of the reviews but i’m so glad i made my purchase will definitely be ordering from you guys again ♥️
January 25, 2021
Unprompted review
Reply from The Nail Superstore
Thank you so much for the 5-star review! We’re thrilled you loved the quality and the fast delivery. We know reviews can be tricky, so we truly appreciate you giving us a chance to prove ourselves.
Fee after fee after fee
These people want to charge you for everything there’s a “Special Handling Agee” which cost me $43.50 then a “Signature confirmation fee” of $5.25
Plus they want to charge me 10.50 for two other boxes because I have a home address. I’m requesting to cancel everything and I want a refund.
THEY REFUSE TO REFUN MY MONEY ON A ORDER THAT HASNT EVEN PROCESSED YET
DO NOT PURCHASE FROM THEM
August 31, 2020
Unprompted review
Satisfied Customer Here
July 14, 2020
Unprompted review
I love the gel polish the most
I love the gel polish the most. Got my stuff on time too
July 7, 2020
Unprompted review
Got my stuff super fast
Got my stuff super fast and exactly as described.
April 15, 2020
Unprompted review
Won't try again
I have ordered plenty of professional items from other retailers and the quality of this company's dipping powder set was subpar. I was so disappointed. Additionally, they advertise free shipping until you get to the end, they want your business address; won't take personal. Okay fine, I then tried to enter the business address and it wouldn't register the address as a business. So I had to pay an additional shipping residential fee on top of an unnecessary signature fee that I couldn't decline. So shipping was NOT free.
When I tried to return the item, I get told then via email there "may be a restocking fee". There either is or isn't one. So I asked, and it was confirmed there was one. Just loosing more money. They should be upfront with the fee as that is nowhere on the "return request" page. While they responded quickly through their return page, it's ridiculous to pay a restocking fee in addition to shipping you have to pay both ways. The items already can't be used to return it so why the restocking fee.
I'm just taking a loss with this one and won't be ordering again.
Update 3/25/20 to their response.
Yes, we have the option of not ordering at all due to shipping fees, but it sounds like you're saying you rather lose our business.
My review did not state I had an issue with needing to have a business address. Why not update the shipping sytem you use to make it more seemless, I am not the only previous customer that has mentioned this in a review.
Yes, your restocking fee may be somewhere on the site, but it is hidden. Put it on the page where it matters, the Return Request page. Unfortunately, I cannot attach screen shots where it is not clearly stated there.
Last Response 3/27/2020 to their rebuttal
A private message would have sufficed. I never thought a company would be arguing with me via updated reviews. My tone is no where near the tone they have with me.
"cannot meet your "free" expectation. We have bills to pay like everyone else."
That is very condescending. My usage of quotations was not to mock them, but to state something exactly as it was written. I feel there is no need to respond any futher as both sides seemed to be heard. It was an opinion and a shopping experience; that was all.
March 24, 2020
Unprompted review
Reply from The Nail Superstore
Dear Customer,
We are sorry that you were not happy with the purchase.
To address your concerns:
1. Shipping: we have no control over how FedEx or UPS classified Business vs Residential addresses. Our free shipping policy is only offered to business addresses. We specified it clearly on our website. In addition, you had the choice of accepting or refusing before making the final purchase. We don't make money on shipping charges.
2. "Restocking fee" policy: we also listed it clearly on our website https://www.nailsuperstore.com/services/return-restocking-fee-policies.aspx
We have always been upfront with all the fees to our customers. They are all listed on our website. We want all of our customers make the right choice when they purchase from us.
We hope that you would reconsider and come back.
Best regards,
The Nail Superstore
Reply to customer's response:
Dear Customer:
1. "Free Shipping" is a service that we offer to our business customers who have a business address and make a purchase of $99 or more. It is free to our customers but it has a very high cost to us. Besides paying FedEx, UPS for their delivering services which are not cheap, we also pay our employees to pick, pack, process your order and packing materials. It is impossible for any businesses to meet every customer's demand. We are sorry to lose your business and cannot meet your "free" expectation. We have bills to pay like everyone else.
2. Our restocking fee policy is NOT hidden. It is under "Returns" policy in the footer, shopping cart, payment page of the website. It is our customer's responsible to read and understand our company policies before making their decision to purchase. We also offer toll free number, live chat, email which customers can contact us if they have any question. We are very open and upfront to our customers.
Best regards,
The Nail Superstore
I wish there was a zero star
I wish there was a zero star. I placed an order with this company and did the two day shipping. They contacted me to tell me they didn’t have the items in stock. I canceled the order. The lady I spoke with is the rudest person I have ever dealt with on a business level. She sent a fake confirmation number and sezzle, who I paid through, confirmed to me that the order was not canceled. They refuse to refund my money.
February 3, 2020
Unprompted review
Misleading product reviews
Do not trust any of their product reviews because they purposely only post positive reviews, that's why the products seem to be highly rated. They don't stand behind any of their products to return them, even though they say on their website that they will.
April 29, 2019
Unprompted review
Reply from The Nail Superstore
Dear Laura,
Thank you for your feedback.
As we clearly indicated on our website which you agreed and accepted before you made your purchase:
"I certify that all of the purchases are for Professional Use Only. Any false statement will void all my rights for return or exchange or claims or product warranty. I accept full responsibilities including misuse of products, accident with no fault against The Nail Superstore."
Because you used our products as personal/home use, we cannot guarantee the results. You must be licensed and trained to use our products properly.
Best regards,
The Nail Superstore
I love this place
I love this place. I get all of my products from them. Their gel polish and top coat is the best I ever used on my clients.
November 30, 2018
Unprompted review
Reply from The Nail Superstore
Hi Tiya,
Thank you for your feedback. It helps us better understand your needs and continue improving our products.
Amazing experience
Amazing experience. Top quality products and excellent service. Exceptional!!!
June 27, 2018
Unprompted review
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