NCF LIVING Reviews 

Popped into NCF today. Dave at the Chester store was very friendly and helpful. Purchased my new sofa and mattresses at a great price!

Excellent service from Sean at Stockton

Fiona at Glasgow in London road was incredibly helpful. She explained everything we needed to know and we are so happy with our purchase.

Margo at the Chester store has been great! Really helped us choose the right product and will definitely buy here again.

Fantastic service from Margo in the Chester store. We came in for a look and left having purchased a sofa. We'll definitely be back for our dining table.

2 months review and still no refund ! Still no callbacks ! Still have £1,400 of my money plus the faulty settee, I have been well and truly robbed !, please please think twice before ever making a purchase from this company , they have zero customer service, zero care what happens to the customer once they have your money , they even threatened me with a non delivery charge if they ever retried to deliver the faulty settee !! I have made over 50 phone calls with no sucsess , never ever get a callback, oh and DONT even try ringing on a Friday as you will be on hold 30 mins plus till it automatically cuts you off anyway ! Over 2 months since rejecting it , over 6 months since I regrettably ordered it , avoid avoid avoid ,

Delivery Refused & Zero Communication – Holding Funds Unfairly (Order: MAOM4779)

​ I ordered a Savio sofa with Premium Delivery & Assembly. Before purchasing in-store, I explicitly expressed my concern to the salesperson about the dimensions and getting it upstairs to the first floor. The salesperson reassured me that this sofa could be detached specifically to fit through tighter spaces.
​However, on the delivery day, the delivery team was unable/unwilling to complete the delivery and assembly, so I exercised my right to refuse the item, and it was returned to their warehouse.
​Since then, NCF Living’s customer service has completely gone cold. Phone lines are unreachable and all my emails have been ignored. Holding 100% of my payment after misleading me in-store and leaving me with zero customer support is completely unacceptable. I am left with no choice but to escalate this via my bank (Section 75/Chargeback) and Trading Standards.
​I strongly advise everyone to be careful, their customer service is extremely poor!!!

Purchased a bed from NCF cribbs today
Marina was very helpful giving me all the information and advice

Very very helpful came in with am mum and Chad was great

Neil in Uddingston was brill From the start

Marina@Bristol was brillaint! Couldn't ask for better service, a true credit to your store. Thankyou

Great assistance from Neil at the Uddingston branch. We were very picky customers but he handled all our questions well and offered a great price on the sofa we wanted. I know who to fo to for anything else furniture related. Thanks again Neil

Dreadful.
Promised delivery in 1 week.
Attempted delivery after 3 weeks. Furdeco driver says he'll be there in an hour, came half an hour early and failed the delivery. Now they're asking for another £100 to redeliver. Not worth the hassle. Won't bother again. Result? Poor customer impression and a bad review. Have a nice day.

We were very well taken care of by Christina at Gateshead and managed to make a purchase on the spot! Highly recommend. Great selection of beds too

Paul really helped us with selecting a sofa and table and chairs at the Stockton shop .We were very happy with the service and look forward to visiting again and recommending to others

I purchased the Haywood 2 seater and matching love seat in February 2026! Paid full price with no credit agreement so paid on delivery. The future took 9 weeks to deliver. I noticed immediately after delivery several faults with both pieces. These faults were immediately reported and backed up with the required pictures and documentation requested by customer services!
The response was very slow. Customer service are very difficult to contact by phone or email with no response. Replacement cushions were delivered but unfortunately were not the correct cushions for my furniture.
An engineer was sent to inspect my findings and then had to report back to NCF. He completely agreed with my findings and recommended a total replacement of both pieces of furniture. This again took a further 9 weeks before delivery and collection was agreed.
The replacement furniture was delivered today. Upon inspection of the pieces I again found the same manufacturing fault present on the settee.
I have again had to provide photos of my findings and I am now yet again waiting for an acceptable answer to my situation. I have not received any apologies or explanation why I have paid full price and after 7 months have still not received the goods that I have paid for!

Leanne @ Leeds was super helpful, she gave us ample time to browse and when we made our choice she guided us through the whole process. All in all a brilliant experience, thank you Leanne 👍

Polite and helpful left to browse without hassle.easy purchase with jason from chester branch highly recommended thanks

Great customer service. Grant plenty of information given.

Sue Swansea served us. Approachable, knowledgeable.. good product knowledge. Informative without being pushy. Thanks.