NCF LIVING Reviews 

53,606
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the in-store staff are extremely friendly, helpful, and professional when guiding them through various product options and helping them choose the right furniture. Consumers truly appreciate the welcoming atmosphere and the knowledgeable, pressure-free assistance provided by team members throughout their shopping visits. Some reviewers were not happy with the customer service and experienced frustratingly long delays regarding their home furniture deliveries. People also noted ongoing difficulties in getting timely updates or proper communication from the support team when unexpected issues arose.

What people talk about most

Staff

Customers consistently report positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product quality, noting they found very comfortable sofas and nice... See more

Service

Users describe positive interactions with service, highlighting friendly, informative, and pressure-free... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. Many... See more

Delivery service

Consumers find delivery service experiences to be mixed, with some reviewers praising quick arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more

Company replied

Rated 5 out of 5 stars

Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more

Company replied

Rated 5 out of 5 stars

Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more

Company replied

Rated 5 out of 5 stars

Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,606)

12,756 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good selection of competitively…

Very good selection of competitively priced stock which didn't look exactly like several other stores i visited. Most stock has short lead time but can be held to customer required delivery date within reason.
Bruce never rushed me nor hovered over me, which is very off putting, but was present when I needed information. He has an approachable manner, has an extensive product knowledge and very helpful. He was the main reason we visited the store.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

Sarah @ Stockton dealt with our order…

Sarah @ Stockton dealt with our order with Sean’s assistance. Sarah couldn’t have being more helpful giving us expert tips and knowledge. Even though it was her first day it wouldn’t have suprised me if you said she had worked there for 10+ years. Great service from all, would recommend.

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Anisha was great

Anisha was polite, helpful and welcoming, a non-pushy sales advisor that made us feel welcome and had so much knowledge! We purchased our first sofa here!

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

We bought a sofa after telling the…

We bought a sofa after telling the salesman that we HAD TO have in within 6 weeks as we were moving house.He told us it would be with us in maximum 4 weeks.We stupidly paid for it in full.5 weeks later we were given a date for it "to arrive in the warehouse"by the 30th august.This was later than we hoped but left it at that.Then we recieved another email stating it was now going to be the 18th september.This was right near the time of moving 70 miles up north so we thought it was better to ask for a refund.The lady i 1st talked too was extremely rude and when she told me my cancellation fee on a £1000 sofa would be 50% i laughed and she hung up on me.The 2nd lady was much nicer but told me i couldnt cancel unless i forfitted £500 which was rediculous.We decided to go to the shop we bought it from but that was a complete waste of time.The manager was pleasant but couldnt do a single thing to help.We have to wait til the 18th now to see what happens but very soon after that we will be moving.I pray we get it on the 18th but ime frightened they will put it back again.We will see but i am NOT impressed with this company who still have £1000 of my money and nothing to show for it bar a headache.

July 17, 2026
Unprompted review

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