My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

Have a query to raise?
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron in Paisely was great! Made everything really smooth and organised delivery as well!! Great quality at a good price too
Hugh in the Glasgow store was great explaining all the options available to us
Ordered a sofa from NCF in hull back in may. They said it would 100% guaranteed be here by the end of June/start of July. It’s now August and every week they just keep delaying delivery further and further: I’ve now been moved into my new house for 2 months still waiting on my sofa. They first blamed it on “Donald trumps tariffs” which is absolutely absurd. Every time I contact them they now just keep saying it’s delayed and out for their control. Useless.
Shaun at Stoke branch was brilliant we came and viewed the sofa we wanted 2 weeks ago came and ordered it tiday. Beth thorough and gave us all the information we needed abiut the care plan. Very attentive and cant wait recieve our new sofa
Great service from Jason and Debbie.
Lovely sofa ordered...
I am still waiting my order after many months.
Not a good one.
We were looked after by Rob at Bristol who was helpful & knowledgeable making the purchase of our new bed a breeze. He was very informative without being pushy & put us at ease from the start
would like to say a big thank you to Becky at Preston for her excellent service. She presented the products very well, welcomed us warmly, and was extremely patient throughout the whole process. She took the time to answer our questions and made us feel comfortable and confident with our purchase.
We really appreciated her friendly and professional approach. Thank you, Becky, for making our sofa-buying experience so pleasant!
Just purchased a lovely couch and set of chairs today. Although we haven't yet got the couch, the service we received was amazing. Big shoutout to Tony@Manchester branch. He was so kind and helpful without being pushy at all making us feel very comfortable to make the decision. We are really looking forward to our new couch and I'm sure will be very happy with it aswel.

Reply from NCF LIVING
John at your Swansea store was so helpful, informative and explained everything during our visit, he answered every question asked and was polite and courteous throughout which resulted in our purchase. Excellent customer service and left a happy customer, looking forward to receiving our goods and hoping the delivery is as good as your store employees, thank you John

Reply from NCF LIVING
Khalid was very helpful in the Bradford branch !

Reply from NCF LIVING
Bought a bed and base unit , was told 10 days for delivery , still no bed , no delivery date, no response from emails , contacted customer services , absolutely useless , don't seem to care or be bothered to follow up , didn't call me back as promised .
Will be calling tomorrow to cancel don't bother with this company con artist .
To add my elderly mother called them today 18/08 as the bed is for her , and she got hung up on , she wasn't rude or angry just wanted to know what her bed has not been delivered .
Cave her no update said it's not been scanned , basically it's a scam they take your money in full and then don't deliver goods you cancel , and loose half your money on cancellation fees , perfect con.

Reply from NCF LIVING
Excellent service from Margarita in Milton Keynes!

Reply from NCF LIVING
William in Paisley made picking our new sofa an easy experience. He was helpful and knowledgeable without being pushy giving space and time to browse. He took time to explain options and selection available in store was excellent.

Reply from NCF LIVING
william in paisley made picking a couch smooth experience and was very polite and talkative and made sure we understood what was happening and overall a great experience

Reply from NCF LIVING
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.