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NCF LIVING Reviews 

53,191
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Looking at 12,879 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across various locations are exceptionally helpful, friendly, and knowledgeable, making the browsing process pleasant without applying any heavy sales pressure. Consumers also appreciate the wide selection of quality furniture, sofas, and beds available in the welcoming showrooms, noting that purchasing decisions feel easy and stress-free. Some reviewers were not happy with the poor communication and unhelpful after-sales service experienced after their purchases. A few people also mentioned experiencing frustrating delivery delays and difficulties when trying to resolve problems or reach customer support teams.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Product

Reviewers highlight positive aspects of product quality, noting great items for great prices and a good... See more

Service

Consumers find service to be positive, highlighting friendly and professional staff who provide helpful... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery_service. While some consumers praised fast delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more

Company replied

Rated 5 out of 5 stars

We are very impressed with NCF Living in Chester which we visited yesterday on our hunt for new lounge furniture. Margo, the sales assistant was very knowledgable about the products we were intereste... See more

Company replied

Rated 5 out of 5 stars

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our cho... See more

Company replied

Rated 5 out of 5 stars

Great experience visiting NFC living. Balgit from the Glasgow store took time to help us pick out an exact sofa that works for us and took time to explain all our options. We felt welcome and comforta... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,191)

12,373 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I bought a sofa and foot storage stool

I bought a sofa and foot storage stool. At the end of the sale I was told it's £100 delivery charge, I should have been told this earlier.
I did go ahead with order but due to circumstances beyond my control I had to claim a refund. I only received 75% of the price of the sofa. I feel like I have been robbed, I lost £200 for a product I didn't receive. The staff in the shop were lovely, however, all this should have been explained before I paid any money. I will never use NCF again and do not recommend them.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Phillip at the…

Thank you so much Phillip at the Manchester Chester rd store. He is so amazing, top notch customer service, going through details, advantages and type of each fabrics and type, cleaning instructions. Such an amazing customer service and purchase experience. Top man

August 18, 2026
Unprompted review
Rated 1 out of 5 stars

Never arrived

Never arrived, no info, no contact after requests.
Bank waiting to step in and Charge back after recorded deliver letter sent.

July 27, 2026
Unprompted review

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