NCF LIVING Reviews 

Philip Manchester store was excellent top tier service talked us through all our options thank you very much !!

Absolutely amazing service from Tony @ Manchester! Honestly 1000/10! 🌟

Tony was incredibly professional, polite and helpful from start to finish. He was also so friendly and funny which made the whole experience feel really relaxed and enjoyable.

Nothing was too much trouble and you can genuinely tell that he cares about giving his customers the best possible experience. I left feeling extremely happy and satisfied with everything.

Couldn’t recommend Tony enough - genuinely one of the best customer service experiences I’ve had!! Thank you so much Tony! 😊

Tony was super friendly and helpful, helped us pick out our furniture and answer any questions. Would definitely come back

Farah was very helpful trough our purchasing expirence, recommended for future purchases.

Big shout out to Michael from NCF Leeds have taken good care of us very good customer service, I have bought Sofa and Dining Table from there. This place is highly recommended.

Danielle at Merryhill very helpful and pleasant no problems listen to what I wanted very nice person will buy again from ncf especially if Danielle is im shop.

I recently visited NCF and noticed a few questionable areas of service. One of these being, put on the spot and pressured into completing a 5 star Trustpilot review even though I had not bought anything. The other implying I could not afford the items by instantly saying we dont discount, I didnt ask.
I provided feedback to HQ and Customer Care Manager. Since I have emailed back a couple of times and requested a call back, gave notice but emails ignored as no call backs made.
Out of curiosity I wanted to see what other people were saying about NCF, absolutely terrible and some parts similar to my experience. I am so glad I did not buy as what other people have said is just appalling.

Fantastic personalised service. Flexible payment options and delivery options. Works around your life and situation. Five stars.

Great customer service. Naz@MK was able to answer all our questions. Supported us from viewing to buying.
Thank you for offering the coffee.

Ordered a bed. 3 weeks later it gets delivered. Missing all fittings and integral board- duplicated other parts. Not usable. Phone lines shut at 3.30pm. Most people work until 5pm. Drove to store i purchased from and fobbed off. Salesman looked used to customers coming in and complaining. I have to wait until monday to hear from them. My son now has no bed and a room full of an incomplete bed.
Reading the reviews it definitely comes across as a pattern of bad service and poor product. Feeling rather silly i didnt check out what they are really like.

Andy at Ncf Cardiff was very good and kind to us. He was patient and gave us all the information we needed which encouraged us to buy. Very good service!!!

Liam at the Uddingston store helped us over two days to pick the perfect sofa. Great service, not pushy, just the information we requested and a bit more info that we should have asked for. Very knowledgeable and put our order through with ease. Explained everything from order to delivery and everything in between.

Liam at Leeds was really professional, insightful and helpful, made the procedure/sale very easy. Highly recommend him as a salesman.

**Extremely disappointed with the delivery service**

When we ordered our sofa, we were told **7–9 weeks** and reassured that **the end of July shouldn’t be a problem**. We are now in **mid-August, on week 11**, and still have no sofa.

I’ve repeatedly contacted them for updates and been given different dates and promises each time. Most recently, I was told the sofa would arrive at the warehouse **today, Friday**, and that we would then be contacted to arrange delivery. It’s now Friday and, once again, we’ve heard nothing.

I completely understand that delays can happen, but the constant **broken promises, changing dates and lack of communication** are incredibly frustrating. We’ve had to chase every update ourselves and feel we’ve been repeatedly misled.

We just want an **honest, confirmed delivery date** rather than another estimate that doesn’t happen. Very disappointed with the experience so far.

I got a sofa off the Jason at Chester store and I enjoyed the customer service and the staff was quite friendly and helpful in helping me make my choice. Cheers to
Jayson at Chester

Jason at Chester got the best customer care service. I bought a sofa and bedding and I got the best of service from the staff. Well done Jason at Chester.

Had a great service from Zahid who was very helpful and assuring.

Great service from Zahid.

Aaron in Paisley NCF, great salesman, friendly and knowledgeable about the product. Not pushy at all and efficient at finalising the paperwork, delivery etc. thanks again!

Margarita was very good and helped choose a nice dining set and coffee table while kids relax on nice sofa watching sponge bob!