NCF LIVING Reviews 

55,828
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 14,027 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional support provided by staff members who take the time to understand individual needs without being pushy. Buyers enjoy browsing the store comfortably, finding friendly assistance readily available when making important household purchase decisions. Though some customers encountered frustrating delivery delays or received damaged furniture items, reaching out for assistance proved challenging. People mentioned that customer service representatives were unresponsive, leaving phone calls and online messages unanswered for weeks. A few reviewers also noted that getting problems resolved efficiently after the sale was difficult and stressful.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, knowledgeable, and patient... See more

Product

Reviewers mention positive feedback about product, highlighting knowledgeable staff and comfortable furniture... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and knowledgeable staff... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising specific staff members in... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, noting that while some experienced quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ We had such a great experience with Brendan in Paisley branch when choosing our new sofa. He was incredibly attentive and helpful without ever making us feel pressured or rushed. He gave us... See more

Company replied

Rated 5 out of 5 stars

Great experience, walked in looking for our first couch and Aaron in Paisley, came and helped us. Walked us through all the options, was incredibly helpful and, when we changed our mind at the last mi... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience at NCF Manchester, especially thanks to Tony, our sales advisor. Tony was very friendly, patient and professional. He explained everything clearly, answered all our ques... See more

Company replied

Rated 5 out of 5 stars

Brilliant experience with Aaron in Paisley. My partner and I walked in, unsure of the couch to get. Aaron in Paisley came up to us, was incredibly helpful, explained our options and then once we had d... See more

Company replied


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Furniture Accessories
  5. Garden Furniture Shop
  6. Living Room Furniture Store
  7. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

56K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(55,828)

13,533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely experience

Lovely experience, brilliant staff very welcoming and helpful also their stock was impressive. Staff made choosing a sofa very easy!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

We recently bought a bed frame from NCF…

We recently bought a bed frame from NCF Living in Leeds and had a fantastic experience. I’d especially like to recognise Ariff, who was extremely helpful, friendly and professional throughout the process.
Ariff took the time to listen to what we were looking for, gave us helpful advice without any pressure, and made the whole experience of choosing our purchase easy and enjoyable. His customer service was excellent and really stood out.
We’re very happy with our product and would definitely recommend NCF Living Leeds. A big thank you to Ariff for making our experience such a positive one!

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

We ordered a staff

We ordered a staff, and after three months we have not received anything, and that is so disappointing, and we are not happy with this company at all. Every time we follow up on our order, they just said pleas wait.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Served by Shannon

Served by Shannon, very friendly, knowledgeable in her job role, very patient and makes a lush latte!!

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

Chris at Glasgow was absolutely…

Chris at Glasgow was absolutely amazing, only went in for a wee look and ended up buying a sofa, ottoman and a table and chairs..😄..felt no pressure at all..just a friendly chatty guy who made us feel so at ease, hence the reason we decided to purchase..all the staff were lovely.. best service ever ..and lovely coffees..

October 9, 2026
Unprompted review
Rated 1 out of 5 stars

We have been waiting 6 months for our…

We have been waiting 6 months for our sofa. They sent one after 5 months, part of which was entirely the wrong colour and different material. I and the delivery team sent our photographs as proof. They now don't answer the phone and don't reply to any emails. We have sent legal documents to them which they also ignore. That's my experience!!!!!

October 9, 2026
Unprompted review

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