We had a fantastic experience thanks to Saad's brilliant service. He was incredibly helpful, genuinely funny, and made us feel welcomed from the moment we arrived. Everything was handled efficiently a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We visited the Perry Barr store with my wife to look for a bed. Donald provided excellent service to us, with politeness, details and patience. He tried to understand our needs and respond to our requ... See more
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We went into NCF preston we were greeted by john. John offered assistance and refreshments. John was very helpful and knowledgeable with out being pushy. He made the whole experience stress free and e... See more
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Liam at Leeds was absolutely fantastic in helping us choose the perfect sofa for our home. The service was incredible from start to finish. He explained everything clearly and in detail, making the wh... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Faraday Avenue, Hams Hall, B46 1AL, Coleshill, United Kingdom
- 0121 356 5698
- customerservice@ncf.co.uk
- ncf.co.uk
4.7
Excellent
52K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simmy at the Gateshead store really…
Simmy at the Gateshead store really helpful and polite
July 26, 2026
Unprompted review
Dean at the Stoke store was helpful and…
Dean at the Stoke store was helpful and amazing
July 27, 2026
Unprompted review
Very friendly environment
Very friendly environment , staff are welcoming and helpful. Special thanks to Saad for helping us all along.
July 27, 2026
Unprompted review
Jason the senior manager was super and…
Jason the senior manager was super and the Chester was amazing , the coffe was great too , and we bought a lovely sofa from him . Thank you
July 27, 2026
Unprompted review
Had excellent service from Jason the…
Had excellent service from Jason the senior manager at Chester and we bought a lovely corner sofa from him
July 27, 2026
Unprompted review
No sign of a delivery date after a four month wait
We visited the Bristol store in March and ordered a chair. Service was very good and we were strongly encouraged to write a review, which appears to be company policy because most of the 5 star reviews on Trustpilot appear to be written at the time of ordering. HOWEVER, we have now been waiting over 4 months for delivery and have already hade two changes of delivery date. The tracking website has said ‘on delivery’ for a week, but no sign of a date yet, despite email enquiries directly to NCF. Considering that we paid £99 for delivery (which was not included in the showroom price but was mandatory) we expected better service from this company. I’ve given 2 stars to reflect the good in-store service, but really we have had a 1 star experience since the company took our money. I will update on any further progress.
July 27, 2026
Unprompted review
Dean at Stoke was fantastic
Dean at Stoke was fantastic. Most helpful and a credit to the company. Thank you
July 27, 2026
Unprompted review
Really helpful service from Susan in…
Really helpful service from Susan in your Uddingston store went above and beyond thanks again Susan
July 26, 2026
Unprompted review
Great service from Susan in your…
Great service from Susan in your uddingston store, she really helped when we came in to look at dinning table options.
July 26, 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the charming five-star review, Simon.
Many thanks,
NCF Living, Marketing Team
Great
Matt in Gateshead was very professional and knowledgeable, he gave great service without being pushy. The store looked great and the product is excellent. We highly recommend taking a look and ask for Matt for excellent, friendly service with great banter
July 24, 2026
Unprompted review
Reply from NCF LIVING
Thank you for the delightful feedback and recommendation for Matt, Geoff.
Many thanks,
NCF Living, Marketing Team
Very nice
Very nice, clean store. We popped into the Glasgow Ncf after visiting a few other shops. Great service. Joe couldn't have done anymore to help us
July 26, 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to leave a lovely review following your visit.
Many thanks,
NCF Living, Marketing Team
Joe in Glasgow was a great help
Joe in Glasgow was a great help. We had no idea how difficult it was to choose our first sofa, he made the whole process smooth and he was never pushy. Great overall experience
July 7, 2026
Unprompted review
Reply from NCF LIVING
We're very happy to hear about your pleasant experience and wish you all the best with your first sofa.
Many thanks,
NCF Living, Marketing Team
Another 10 days gone by and NCF…
Another 10 days gone by and NCF transport manager has still not found our missing 3 seater settee which was meant to be delivered a week last Wednesday between 7am and 4pm and of course it wasnt no reason given and now it appears to be lost. Despite calling everyday for an update the answer is the same "the transport manager " is looking into it so I would suggest employing a new transport manager one who can actually do the job.Our order was supposed to be delivered at the end of May we are now at the end of July at this rate we will be lucky to have it by Christmas. We have now contacted the television program Watch Dog and from what we hear NCF have been investigated by them in the past if only we knew that before we ordered with them. For any NCF people reading this our order no is CAOM1185 and please dont bother with an apology because we know by now they are absolutely worthless.
June 24, 2026
Unprompted review
Reply from NCF LIVING
Thank you for the five-star feedback, Beth.
Many thanks,
NCF Living, Marketing Team
Zahid gave us a great service
Zahid gave us a great service. We are very happy with his services. He made us so comfortable with the information and product knowledge.
End up buying the furniture.
He gave us extra time after work.
Thurrock branch
July 26, 2026
Unprompted review
Reply from NCF LIVING
Thank you for taking the time to write such great feedback, Saba.
Many thanks,
NCF Living, Marketing Team
Our advisor was Chelsea andshe was so…
Our advisor was Chelsea and she was so patience with us. Behaved so friendly and we felt very comfortable to ask any questions.
July 26, 2026
Unprompted review
I had a fantastic experience from start…
I had a fantastic experience from start to finish. Communication was excellent, everything was handled professionally, and the level of customer service was outstanding by Naz @mk. It's clear how dedicated and hardworking they are, and they genuinely care about their clients. I wouldn't hesitate to recommend them!
July 22, 2026
Unprompted review
Reply from NCF LIVING
We greatly appreciate your kind feedback, Ismaeel, and will be sure to pass along the excellent compliments.
Many thanks,
NCF Living, Marketing Team
Zahid gave us a great service
Zahid gave us a great service. He is given after work time.
Brilliant service.
Very knowledgeable Zahid.
July 26, 2026
Unprompted review
Reply from NCF LIVING
Thank you for the charming compliments for Zahid.
Many thanks,
NCF Living, Marketing Team
Debbie at chester was excellent from…
Debbie at chester was excellent from the moment we walked into the the store, she introduced herself and told us little about the store, then left us to shop around, was lovely to not be pressured by a sales person, we did actually purchase, so thankyou very much, will definitely recommend this store
July 26, 2026
Unprompted review
Reply from NCF LIVING
Thank you for the wonderful recommendation, Julie - we hope to see you again!
Many thanks,
NCF Living, Marketing Team
Debbie @ Chester
Debbie @ Chester was great from the start. No pressuring for a sale, gave us time to find the sofa we wanted. Provided us with complimentary coffee whilst all the paperwork was signed. Will defo use again
July 26, 2026
Unprompted review
Reply from NCF LIVING
We're grateful for the excellent feedback and wish you all the best with your new sofa, Mike.
Many thanks,
NCF Living, Marketing Team
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