NCF LIVING Reviews 

53,735
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the in-store staff are extremely friendly, helpful, and professional when guiding them through various product options and helping them choose the right furniture. Consumers truly appreciate the welcoming atmosphere and the knowledgeable, pressure-free assistance provided by team members throughout their shopping visits. Some reviewers were not happy with the customer service and experienced frustratingly long delays regarding their home furniture deliveries. People also noted ongoing difficulties in getting timely updates or proper communication from the support team when unexpected issues arose.

What people talk about most

Staff

Customers consistently report positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product quality, noting they found very comfortable sofas and nice... See more

Service

Users describe positive interactions with service, highlighting friendly, informative, and pressure-free... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. Many... See more

Delivery service

Consumers find delivery service experiences to be mixed, with some reviewers praising quick arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more

Company replied

Rated 5 out of 5 stars

Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more

Company replied

Rated 5 out of 5 stars

Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more

Company replied

Rated 5 out of 5 stars

Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,735)

12,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brian at your Highgate Branch is excellent.

Brian at your Highgate branch was excellent. He welcomed us when we came into store and allowed us to walk around without any sales pitch. When he saw us querying something between ourselves he approached us and gave us the information we needed and then backed off. When we wanted to know more he answered all our questions. He gave us all the information we needed to make a decision. We went away to think and came back to buy. He was busy with customers so we waited until he finished as we were so impressed with his service.

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Went to NCF sofas to see a sofa met…

Went to NCF sofas to see a sofa met Jack, who helped us throughout our buying process he demonstrated exceptional patience while helping us find the right sofa set .
What impressed us most was his dedication he went out of the way to answer our phone calls and questions even during his off hours.
This level of commitment is highly appreciated and made a massive difference in our decision making to purchase the right product. Jack demonstrated exceptional patience.
What impressed us most was his dedication he went went out of the way to answer our phone calls and questions even during his off hours.This level of commitment made a massive difference in making the right decision
We will ertainly recommend your store to friends and family

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Meeting Tom

When we first entered the store Tom introduced himself to us and then just let us have a good look around until we were ready to ask him questions about making a purchase he was very pleasant and professional even when my husband asked if we could have a discount for cash when he laughed and politely said it was not your policy we had a good laugh about it I hope we get as much pleasure out of our purchase as we did the purchase thanks to Tom.

August 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Neil at the uddingston store was very helpful, personable and knowledgeable and was able to help with any questions and just a general good chat. Came away with a lovely new sofa bed

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

Reza Hussain at Highgate

Reza Hussain at Highgate - excellent service, everything was well explained; was very transparent. He placed no pressure and gave the customer adequate time to decide. A really helpful salesman.

August 29, 2026
Unprompted review

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