NCF LIVING Reviews 

have already wrote my review..but forgot to mention customer service agents... or lack of... not interested in anything i had to say...still waiting on a 'manager' phoning regarding dreadful service. .was told 4 day's now 7..phoned again today to find out where my refund of £300 was and told I wont be getting this.. advised them of all the terrible review's on trust pilot and watchdog TV... The woman said 'I will end this call due to my 'ATTITUDE' lollollol... quite clearly don't want to know how bad the review's were...have a look.... what a disgrace.........

I recommend NCF Milton Keynes anisha she was very attentive and helpful in helping me pick the dream sofa

Anisha was amazing she showed me all the options I needed and guided me to the perfect sofa

William in Paisley was amazing! Great service - Thank you!☺️

Andy was great in store today. I was looking for a new sofa today and he showed my around and showed me sofas that suited my needs. Great experience no pressure. Also helped me with getting delivery sorted to my address.

We visited the store on a Sunday afternoon and were met with very friendly faces, after browsing for a sofa we were approached by Marina who offered her assistance. We explained that we found a sofa we liked and also wanted to look at beds, after telling her what we liked she showed us around the upstairs and recommended different options that could work. Marina was very knowledgeable on many different features, fabrics, delivery dates, styles etc. She answered every question or concern we had, offered us a beverage while we proceeded with the sale and overall had such a friendly and bubbly personality. We left very happy with a bed frame and a sofa on order!

very helpful

The experience of purchasing the sofa was smooth; however, unfortunately, the aftercare has been very disappointing. My sofa was delivered damaged, and it has now been nearly a month with no resolution.

I have chased this multiple times via both email and phone and am still trying to get the damaged parts replaced. I’m also paying for a 5-year warranty, yet this doesn’t seem to make the process of getting help or resolving the issue any easier.

It’s becoming extremely frustrating, as despite repeatedly contacting them, it feels like no one is willing to take responsibility or actually help resolve the issue.

I simply want the damaged parts of my brand-new sofa replaced and would appreciate someone finally dealing with this properly.

Had an outstanding experience at the llansamlet branch when purchasing a new bed and mattress, Kurtis was very helpful when he approached on my first visit on Friday, there was no pressure buying and allowed me to browse with out pressure, he informed me of the payment plans and was very patient, I returned today and Kurtis was very helpful in completing my purchase. Excellent service and professionalism and will definitely be returning by to the branch for future purchases.

Micheal in Leeds - great customer service. Friendly approach and great summary about the differences between the bed types but then left us to browse.
Decided to go ahead with the purchase and all was handled professionally

Lewis and Noel were both very helpful and Informative. It was lovely to look around at my leisure without being asked questions I.e what am I looking for, is there a style you like etc.

Very happy with the sales service we got from Liam at the Uddingston store. He was extremely knowledgeable and friendly and went out of his way to explain what our options were.

Great experience here with Jack as our personal sales agent - he has explained everything to us and we are very happy with the purchase.

Amazing customer service didnt give any pressure and helped choose the right sofa and put it threw fast thanks kevin@edinburgh

Helpful staff, pressure free experience. Good advice and options fully explained.

Paige gave us great service will be coming back

Have made 2 visits to the Preston store and on both occasions have met with good customer service. On our 2nd visit we were assisted by Becky who gave us the low down on the sofa's we were considering. Becky was very knowledgeable on all aspects of the sofa's and their information gave us the what we needed to know to make our final decision in our purchase. In my opinion Becky has been one of the best furniture sales person we have met, they come across as passionate about the goods they are selling and gave clear answers to our questions, they are a credit to the store.

Had brilliant customer service from Christina at NCF Gateshead when purchasing our new sofa and bed. She was really friendly, helpful and knowledgeable throughout, and made the whole process easy without ever making us feel pressured.

Christina took the time to answer all of our questions and helped us find exactly what we were looking for. We’re really happy with our purchase and would definitely recommend asking for Christina if you’re visiting NCF Gateshead. Thanks again for all your help!

Brian of Bristol was brilliant. Genuinely helpful and not pushy. Great experience!

Arfan at the Preston store was friendly informative and gave us the space we needed to browse great service from him today