NCF LIVING Reviews 

Rob @Bristol was very helpful answering our questions and helping us through the buying process of buying a sofa. And was very patient even though we were buying just before the store shut and didn’t rush us.

Rob at Bristol was very helpful and had great customer service

Very disappointing experience. I purchased a sofa after being assured that, as it was for a first-floor room, it would come in separate pieces and could be delivered into my home.

What I was not told was that one of the pieces was too large to fit through a standard front door.

When I returned to the store, I was told that this was apparently common knowledge among the sales team. Had I been given this information at the time of purchase, I would have chosen a different sofa.

I have now been without a sofa for nearly 6 weeks and am no further forward with resolving the issue.

The store is saying that this is my responsibility because the measurements are available. However, they only provide the measurements of the fully assembled sofa, not the individual pieces. Unless a customer is expected to take a tape measure into the showroom and somehow measure the individual sections of a sofa, there is no realistic way of knowing whether the pieces will actually fit through the entrance to their home.

I have no alternative access into the property, so redelivery of the same sofa simply isn’t an option.

I have now been given three choices: pay around half the sofa’s value to cancel, pay £299 to choose a different sofa (which also has to be the same value), or pay for redelivery of a sofa that I already know will not fit into my home.

I feel I was not given the information I needed to make an informed purchase, and I am extremely disappointed with how this has been handled. Six weeks without a sofa and still no satisfactory resolution is simply unacceptable.

Aaron in Paisley was fantastic. He gave his own experience to help my partner and I choose a dining set and left us with plenty of space to confer/decid

Aaron in Paisley was really helpful when advising on kitchen tables for our new home!

Hugh in Paisley

Was assisted by a nice lady called Anisha who was very helpful and kind. She gave me time to get to decide without feeling rushed and pressured.

John at Preston NCF made me feel really comfortable and was very helpful in helping us pick are sofa for are new dream home, highly recommend

Kurtis@swansea was amazing with his service in helping us purchase dinning table and chairs

Customer service excellent. Leanne@ Leeds store. Everything was explained fully. I was able to change scatter cushion design and colour for sofa.

Very good and exceptional customer service, @Ash at stoke

Horrible company, steer clear. Broke within a year, obviously a faulty frame that they wouldn’t cover under the warranty. When they sent the guy out to look at it, he said that their products are ‘cheaply made’.

Lovely experience, Zaf Derby store

Unfortunately I can’t leave a review with negative or no stars!!

The customer service is non existent, the accountability is non existent.

I viewed a sofa in April, 2026, and paid the deposit. At the beginning of May I confirmed the order and received confirmation of the finance agreement and was informed by the store that delivery would be the end of July.

July came and went, no sofa. I have visited the Chester store on three occasions in August, with mounting degrees of frustration.

In one conversation with the head office I was told the order was placed in August! I have verbally requested my order be cancelled and my deposit returned. The person I was speaking to did not have the empowerment to carry out that request. I was told someone who could would ring me straight back. I’m still waiting for that phone call.

I will leave you to make your own decisions as to where you purchase your sofa.

Well folks another update on our quest to have ALL our furniture from useless NCF. Around 5 weeks ago they delivered a 2 seater settee and armchair so we had something to sit on while waiting for the 3 seater eventually we had call giving a delivery date for the long awaited 3 seater waited in all day nothing arrived spent the best part of a week trying to find out why some time later we were told it was lost they couldnt find it anywhere we just couldnt believe this company could get any worse but they could.Last week we had a text they found it and would deliver today 26/8/26 but at 9.10 this morning the delivery was cancelled as they wanted to deliver the whole order together we asked what they were on about as we were sitting on the other part of the order and the young woman said well thats not on our system. Never in my long life have i come accross a chaotic company as this they couldnt organise you know what in a brewery. So another day wasted and apparently they will deliver the missing 3 seater a week today and its anyones guess if they will we can only hope this saga thats been going on since the end of may will finally be over so watch this space . I hope no one from this absolutely useless company comes back with another apology because we now know its meaningless. So folks you have been warned avoid NCF like the plague.

great customer service from jackie@leeds helped me with measurements and ordering my sofa along with a hot chocolate and 7to10 days delivery amazing. thank you

Hugh in Paisley was very helpful and informative re our new sofa choice

Sean in uddingston was a pleasure to deal with. Helped us find what we needed for our daughter

Huge thanks to Jamie @ Chester for helping us find the perfect sofa for our house! Very helpful and knowledgeable, thanks again!

Susan was very helpful