NCF LIVING Reviews 

53,611
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the in-store staff are extremely friendly, helpful, and professional when guiding them through various product options and helping them choose the right furniture. Consumers truly appreciate the welcoming atmosphere and the knowledgeable, pressure-free assistance provided by team members throughout their shopping visits. Some reviewers were not happy with the customer service and experienced frustratingly long delays regarding their home furniture deliveries. People also noted ongoing difficulties in getting timely updates or proper communication from the support team when unexpected issues arose.

What people talk about most

Staff

Customers consistently report positive experiences with staff, describing them as friendly, highly... See more

Product

Reviewers mention positive feedback about product quality, noting they found very comfortable sofas and nice... See more

Service

Users describe positive interactions with service, highlighting friendly, informative, and pressure-free... See more

Customer service

People report ambiguous experiences with customer service, reflecting mixed opinions among reviewers. Many... See more

Delivery service

Consumers find delivery service experiences to be mixed, with some reviewers praising quick arrival times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality furniture, good prices and friendly staff. Jimbob took the time to talk us through our options and was honest about which sofas would work best in our room. He was attentive without being... See more

Company replied

Rated 5 out of 5 stars

Andy NCF in Cardiff. Such an amazing experience, was very helpful, and informative. First time in the store and the welcoming atmosphere was very pleasant. I’ve decided to make a purchase due to the i... See more

Company replied

Rated 5 out of 5 stars

Visited the Paisley store today and Brendan has been extremely helpful and professional. Talked us through all our options and helped us come to a perfect solution. Couldn’t recommend the store enough... See more

Company replied

Rated 5 out of 5 stars

Dean in stoke on Trent octagon branch was absolutely amazing Cheerful, outstandingly, professional, and extremely nice and helpful. I’m not sure why he is not the branch manager yet. Will defini... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

54K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(53,611)

12,792 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst sofa company ever

I recently bought ncf reclining simba 2+2 corner sofa. This is the worst sofa I ever sat in my life.I am a person with no back pain but if I sit 5 min in this sofa I immediately.get back pain. I tried many times and this happened every time
.also the service is extremely poor.i had some issues with the sofa and I informed them ,filled a form but no sign of contract from ncf.i paid 5 year support as well but this is the worst company I ever came across.stay away from ncf and never think if buying any sofa from them.they are the worst sofa company in the market

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Look at complaints pages on Facebook!

The reason this company has a high score on trust pilot is because they ask you to complete it after choosing your item. Which is all well and good as the salesmen definitely have the gift of the gab. BUT just look at all the negative reviews of people that have waited weeks and months over the advised delivery date. RIP OFF COMPANY, AVOID AT ALL COST!

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service By Rav in High Gate

I went into NCF in Highgate and I can not fault ! I was greated by a member of staff named Rav. I was soo impressed with his service.

I had to go home to measure up.

Thank you Rav, I will be in soon! 😊

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're delighted to hear about your time at our Highgate store, Mrs Dhillon, and look forward to seeing you again soon.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Brilliant service from Jag at the…

Brilliant service from Jag at the moseley store in Birmingham, was very helpful and clearly communicated with us throughout the purchase, NCF provide quality furniture however the support & professionalism from Jag made the sale happen! Happy with the service, product & price.

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're thrilled to hear about your time at our store and will be sure to pass the great feedback along.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Came here today to purchase a new sofa…

Came here today to purchase a new sofa was served by Calum who was very knowledgeable and helped me purchase the perfect sofa will recommend you to family and friends

August 3, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the great feedback, Alisha - we wish you nothing but the best with your new sofa!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Excellent customer service from…

Excellent customer service from Margarita, 2nd time purchasing from here for that reason. Not to mention the beautiful furniture and decent price

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're very grateful for the wonderful feedback, Coco.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Fantastic service from Morna tonight…

Fantastic service from Morna tonight from Edinburgh store very helpful and friendly nothing was too much bother and we left with a lovely new sofa very happy customers

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the excellent feedback, Gemma! We hope that you enjoy your new sofa.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Really happy with the customer service…

Really happy with the customer service I received at the Edinburgh store, Morna was brilliant, very patient and knowledgeable.

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We'll be sure to pass the delightful compliments along to Morna, Darren.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Was able to find a bed within minutes

Was able to find a bed within minutes, Leanne at Leeds thankyou

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that you found what you were looking for, Keira.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Very good selection of competitively…

Very good selection of competitively priced stock which didn't look exactly like several other stores i visited. Most stock has short lead time but can be held to customer required delivery date within reason.
Bruce never rushed me nor hovered over me, which is very off putting, but was present when I needed information. He has an approachable manner, has an extensive product knowledge and very helpful. He was the main reason we visited the store.

August 26, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for taking the time to leave such wonderfully detailed feedback, Maggie - we'll be sure to pass the kind words along to Bruce.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Calum@edinburgh is who we met today

Calum@edinburgh is who we met today.
He was very helpful polite
Really down to earth guy
Bought what we wanted
Highly recommended go see calum@edinburgh

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that you found what you were looking for, and we thank you kindly for the recommendation!

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Sarah at Stockton provided brilliant…

Sarah at Stockton provided brilliant service and assistance with our purchase. She was kind, helpful and enthusiastic. Would highly recommend.

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for the charming recommendation, Sophia-Anne.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Sarah @ Stockton dealt with our order…

Sarah @ Stockton dealt with our order with Sean’s assistance. Sarah couldn’t have being more helpful giving us expert tips and knowledge. Even though it was her first day it wouldn’t have suprised me if you said she had worked there for 10+ years. Great service from all, would recommend.

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We appreciate the splendid feedback, Keenan.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Anisha was great

Anisha was polite, helpful and welcoming, a non-pushy sales advisor that made us feel welcome and had so much knowledge! We purchased our first sofa here!

August 27, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Congratulations on your first sofa purchase, Megan-Rose!

Many thanks,
NCF Living, Marketing Team

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