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NCF LIVING Reviews 

52,853
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 12,762 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff for being exceptionally helpful, welcoming, and knowledgeable, making every showroom visit pleasant, comfortable, and completely unhurried. Shoppers consistently appreciate the wide product selection, reasonable pricing, and the thorough, clear explanations provided by staff regarding various items, materials, and coverage options. However, some customers also noted frustrating delivery delays, long waiting times, and unhelpful aftercare support when attempting to resolve post-purchase product issues. A few people also noted that they were asked to submit online reviews while still inside the store.

What people talk about most

Staff

Customers consistently note positive experiences with staff, praising them for being exceptionally helpful,... See more

Product

Customers had positive experiences with product, noting amazing furniture with competitive pricing and clear... See more

Service

Reviewers mention positive feedback about service, noting that staff members are exceptionally helpful,... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement among... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide range of experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Neil @ uddingston was very helpful from the moment we walked in the shop, made the process a lot easier and smoother and provided alot of helpful information, all while providing us with a good laugh... See more

Company replied

Rated 5 out of 5 stars

Spoke to Liam from NCF Uddingston who was absolutely brilliant! He spoke through the entire process in great detail and didn't make us feel rushed, wasn't pushy and went out his way to hunt down a... See more

Company replied

Rated 5 out of 5 stars

Great choice, great value and Michael the sales person in the Leeds/ Birstall showroom was extremely helpful. He pointed out all ranges that met our size requirements and made good fabric suggestions... See more

Company replied

Rated 5 out of 5 stars

I brought a sofa and bed package deal, Anisha was helping us. She had very good experience and both times we visited she always helpful ,friendly, nothing was to much and every question was answered... See more

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(52,853)

12,020 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Mr Naz

Mr. Naz has Very good costumer service and exceptional staff.

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Our order was for an ottoman double bed…

Our order was for an ottoman double bed , mattress and an opulent sand headboard.
However we were delivered a drak green headboard!!
Now having to wait a further two weeks for a replacement. Not good at all and very disappointed.
Then we get to the assembly of the bed which we paid extra for, the two bases were not aligned properly at least 10mm difference, this means the lifting mechanism is not aligned and as a consequence the nut on the right cannot be applied, so they just left it!!! Dreadful.
What a downer on a day we were looking forward to.
Now dealing with customer care in the hope i do not need to ask my credit card company to charge back funds. Shocking.

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

Jackie

Jackie at Leeds was friendly and helpful, without making us feel pressured. I would definitely recommend Jackie to anyone looking for great customer service!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

We ordered a bed from WILLIAM IN…

We ordered a bed from WILLIAM IN PAISLEY who was our Sales Advisor.
Having spoke with him previously we decided to go back and go through with our order of a new bed.
He was approachable and friendly explaining everything from the order to delivery 🚚 reassuring us he will help with any issues that may arise as we are moving home very soon.
Thank you William.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Unhappy Customer

In store staff very helpful when selling you the sofas, the problem starts once they have taken your money. No contact at all with updates, had to chase. HLOM8347 were advised delivered to store on 7th, no one knows where it is or when I'm getting delivery. No phone line for customers to ring store only Birmingham tel no and they can't ring through either. All done by emails that nobody answers. Tell you they will ring you back and they don't. Appalling service!

August 10, 2026
Unprompted review

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