NCF LIVING Reviews 

Thank you for great service Liam at Leeds

Farah from the rugby store has been absolutely amazing!! Came to get a sofa and ended up with a table aswell! Farah was so helpful and friendly! Made the whole experience so easy and NO stress!

Perfect experience, Farah from rugby store gave us a brilliant service finding us a perfect sofa and table for an unreal price compared to everything else we were looking for.

Aaron in paisley very pleasant great advice and we are very happy

⭐ NCF LIVING – HOME OF THE 14-MINUTE COOLING-OFF PERIOD

Bought some dining chairs from NCF Living Stoke at 5:46pm on Saturday.

The store closed at 6pm.

Got home, found the exact Vida Living chairs about £100 cheaper, so naturally tried calling the store.

Nothing.

No ringing. No voicemail. No answer.

The phone line had apparently entered witness protection.

So we went back Sunday morning and asked to either price match or cancel.

NCF said no problem… as long as we paid a 25% cancellation charge.

Even better, their own email confirms that their offices were closed Sunday and no admin processing could take place until the next working day.

So somewhere between 5:46pm and 6:00pm, a level of administration usually reserved for a government department must have taken place to justify 25% of the order value.

They also explained that free cancellation only applies on the same day, not within 24 hours.

So if you buy at 10am, lovely, you've got all day.

Buy at 5:46pm?

You've got 14 minutes to get home, sit on an imaginary chair, compare prices, reconsider your life choices and somehow contact a store whose phone doesn't work.

Challenge accepted.

For clarity, these were standard off-the-shelf chairs. Not bespoke. Not personalised. Not hand-carved by monks in the Alps.

Ash in the Stoke store was genuinely helpful.

NCF Living as a company, however, has somehow turned cancelling a few dining chairs into a storyline for Mission Impossible.

We literally just wanted a price match or to cancel before the order was processed.

Apparently that was too ambitious.

Avoid, or at the very least don't shop there near closing time unless you can make major financial decisions faster than a Formula 1 pit stop.

Great service and advice from Jason at the Chester Store. 100% recommend 👍

Thank you to @Morna edinbrugh, Very nice lady, explained everything very very well. She was very patient with us. She gave us detailed explanation with what we were looking and we are very happy with our choice. Thank you @Morna Edinburgh. Highly recommend, top class customer service.

Thank you Liam at leeds for you service

Had a great experience shopping at ncf. Nas@MK was incredibly helpful and friendly thoughout. Made the whole experience straightforward and stress-free.

Dreadful business,
Do your self a favour shop elsewhere

Perfect from start to finish we made two visits to choose our sofa and Josh was there both times, honestly really helpful friendly guy thank you Josh for your help on choosing our two sofas for our home!

We came to the store just browsing and Ashraf gave us amazing service that we ended up buying a sofa. Thank you for the amazing service!

We got amazing service from Ashraf. He helped us through the whole process and would definitely recommend the company because of the service we got. Thank you!

Had a lovely experience with yas in Bradford, she was really sweet and patient with the whole process as we shopped and placed an order for some wardrobes!

Ashraf at the Thurrock store was very informative, polite and friendly. We agreed on a corner sofa and experienced fantastic customer service.

Bought a divan bed from uddingston store on 4/7/26 it wasn’t delivered on the timeline the salesman told me between 7/10 day’s. I sent umpteen emails about it and got different excuses every time. It’s logistics fault , the base wasn’t put on wagon with headboard and mattress, problem with warehouse and problems with delivery. I’ve cancelled it today and they are taking 50% of the money I paid them which was £948 . I thought I was getting a bargain but I’ve been robbed by this excuse of a company. I told them that because they haven’t delivered in the 30 day’s I’m entitled to a full refund but no they said they are taking 50%. How is this cowboy company getting away with robbing folk. They should be looked into by someone with the amount of folk they have robbed. Avoid this company . It should be zero stars ✨

Recently been in store and was helped by Tom, really good, friendly service, not pushy and really helpful when helping us buy our dining set. Will definitely return in future.

Chelsea in paisley was such an amazing so helpful with everything.

Chelsea was really good with us in paisley, helping us get a new couch and bed.

Seriously impressed by this shop. We just bought a new dining set for a great price compared to other shops and the quality is second to none. Tom was excellent, he was very helpful and not at all pushy. Highly recommend!