NCF LIVING Reviews 

On 26/08/2026 We came into NCF. To buy 2 settees and was aproached by a welcoming smile of Anisha. Whom went over and beyond the service of sales.

I am really happy with the service, especially with Nesrin at the Rugby store. She handled everything very patiently, understood my requirements and budget, and gave me plenty of options to choose from. Eventually, I ended up buying both a sofa and a divan bed.

Really excellent service and a great overall experience. Highly recommended!

Anisha at mk was amazing great and fantastic

We were greeted when we went in and asked what we were looking for. Andrew explained where the items were and left us alone to browse. No hassle. When we needed help Andrew was on hand to give us the advice and answer any questions.

Susan at Uddingston. Very helpful. Got exactly what I needed. Would recommend this shop.

After getting through to customer service Monday tp chase my 3 month late delivery, I was assured id receive an update on my delivery and a reply to my many emails by the end of the day.
2 days later and still nothing.

NCF...mmmm...brand new suite delivered in February. Delivered with a broken frame and both seat and back cushions were a terrible quality.

After many emails and writing a review on Trust Pilot, they eventually agreed to replace the suite with a new one. This eventually arrived in May. No broken frame this time, but still issues with the seat and back cushions. After many emails and photos, yet again. I asked them to send out an independent assessor. The assessor agreed the cushions were still faulty. NCF now refuse to allow us to send the suite back for a full refund. They're actually not adhering to consumer rights or law. I've asked about ADR, but they're not registered for this, they say, so be aware future customers. My battle continues with NCF. If anyone can help me with this issue please contact me.

Great customer service with little hassle

Great service from Andy at NCF Gateshead

Michael was friendly and professional and helped us through our sofa experience

Visited the Highgate branch and was approached by Rav, who was extremely helpful and very professional, helped me and my husband choose the perfect sofa which met our needs in the way of colour and comfort. I highly recommend anyone visiting the Highgate branch to go and see Rav. Thank you again Rav for all your help and professionalism, will definitely recommend. 🤗

Susan in uddingston was excellent has just sold me a new suit and explained everything to us and went out here way to help could not fault her perfect

Very helpful staff called Susan at uddingston store very informative and professional

Was absolutely brilliant very friendly and helpful bought suite she made it an easy process susan@uddingston

Good professional knowledge, very amiable chap

My husband & I walked into the Preston store on Sunday & was greeted with a lovely greeting from Becky, she was professional & welcoming there was no pressure to buy we knew what we wanted we were looking for 2 extra chairs we had looked at various furniture stores but comfort & price wise NCF couldn’t be matched.
The waiting time is longer than expected but looking forward to receiving the chairs we picked in a lovely green colour
Thank you Becky x

I wanted to say thank you to the team at NCF at the meteor centre derby. The whole shopping experience from start to finish. Thank you Paige for making my shopping experience amazing. I will highly recommend you and your team in the future. Me and my partner will definitely be coming back for our next project.

Big thank you to Raj helping us, (Raj from lake side Thurrock store) He is super good, many thanks

Becky and Saad very helpful finding right sofa for my elderly father.