NCF LIVING Reviews 

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I had a fantastic experience with the customer service at NCF Milton Keynes. The service from Naz @MK was friendly, professional, and extremely helpful from start to finish. She responded quickly, listened carefully to my needs, and went above and beyond to make sure we were happy. It’s refreshing to receive such genuine and excellent service. Highly recommended!

Naz @ ncf mk was very good and helpful

Had a great experience and was met by a beautiful young woman who was very pleasant excellent customer service skills would recommend people to visit the store to buy there excellent furniture naz @ mk

Naz from the Milton Keynes branch was very helpful. She was very polite and made sure my requirements were met when choosing the perfect furniture I needed. I will be definitely be coming back to this branch in the future for my furniture.

Neil @ Uddingston was great. Highly recommended

Teri at Stoke was brilliant at advising on what bed to go for

Shaun @ Stoke was very knowledgeable and made finding the right sofa for us easy

Really good experience from Aiden at Highgate.He is patient and the service was superb!!!

Brilliant service and detailed explanation from aiden at Highgate

We had a great experience with Marina@Bristol. No pressure whatsoever, just let us wander at our own pace but was on hand straight away when we needed her. She was also very patient with my little grandson. All in all wouldn’t hesitate to recommend.

My mum bought a sofa and table & chairs from here (after our recommendation after we bought out sofa a few months ago). It is the quickest she has every chosen any piece of furniture! Arfan at Preston was lovely & really helpful. Very friendly & great customer service. Thank you!

I visited the Highgate branch today and Rav offered great advice and was really helpful - a real asset to the team :)

Teri at Stoke was fantastic- thank you

I want to appreciate Rav from Highgate's customer service. He was very helpful, giving us advice on sofa's for our new home. Would definitely recommend.

Rav from the Highgate branch was really helpful! Came in a few days ago to have a look at some sofas and although we didn’t buy anything, his service was flawless.

I was looking for a quick delivery sofa and visited your Uddingston shop because of the large signs saying immediate delivery. I was able to pick a nice 3 and 2 recliner set and they delivered it in just over two weeks. The guy in store (Neil) explained everything to us at the time and let us know how the delivery would work. The price was fantastic as well which is always nice. Thanks Neil @ Uddingston you’re a man of your word.

Zaf at Derby was an absolute pleasure to deal with. Great mannerism & professionalism and we are loving the new kit!

We found just what we were looking for and Brian and Rob were both very helpful without being pushy. We also appreciated the coffee!

DO NOT BUY FROM NCF!! PLEASE READ BEFORE YOU BUY

I am writing this review because I genuinely do not want anyone else to find themselves in the position that we are now in with NCF.

We purchased a sofa for my parents, who are both in their 70s. We had their old sofa removed in preparation for the new one arriving, so when the delivery finally came, we were completely reliant on the new sofa being delivered and usable.

Unfortunately, the sofa arrived faulty and could not be used. It was subsequently returned to NCF’s warehouse, leaving my parents without a sofa at all.

What has made this situation so much worse is the complete lack of customer service and communication from NCF.

I have now sent around 10 emails and have received no response. When trying to phone their call centre, the call cuts you off after around 15 minutes. You are left constantly trying to get through, with nobody taking ownership of the situation.

I have also visited the Hanley, Stoke-on-Trent store, but unfortunately the manager was not helpful in resolving the situation.

The whole experience has been incredibly stressful and upsetting. My parents are in their 70s and should not have been left without somewhere to sit in their own home because a sofa arrived faulty. We have repeatedly explained their circumstances, yet we still seem to be getting nowhere.

Dean was very helpful when we purchased the sofa and, at the time, we felt confident that we had chosen the right company. Sadly, the aftercare has been the complete opposite.

This is the part that really disappoints me. When you are making the purchase, you receive help and attention. But once there is a problem with the product, it feels like you are left to fight your own corner.

A faulty product can happen with any company. What matters is how that company deals with it. In our experience, NCF have failed miserably when it comes to communication, customer service and taking responsibility for putting things right.

We are now trying to get our money back, but even getting someone to respond to us has become a battle.

Please, please do your research before buying from NCF. Read the reviews, look into their aftercare and think very carefully about how you would feel if something went wrong with your order.

I wish I had done exactly that before we placed ours.

My parents have been left without their sofa, we have been left incredibly stressed trying to get someone to help, and NCF have shown very little urgency or concern about resolving the situation.

The sales experience may be good, but in our experience, the aftercare has been absolutely dreadful.

The manager does not want to help you in store either with any after care

They again can not help you get your money back you yet again have to email the same address you are already not getting a response from