NCF LIVING Reviews 

I had an amazing experience shopping at the furniture store, thanks to Naz. She was incredibly friendly, helpful, and attentive throughout the whole process. Her excellent customer service made the experience enjoyable and stress free. Naz at Milton Keynes was very knowledgeable about the products and went above and beyond to help us find what we needed. Thank you for your fantastic service!

Went to ncf perry barr saw donald couldn't have been more helpful and kind.

Sofa in the worng colour.

I have used the online report system, waited the 2 working days - no response
I have emailed customer services - no response
I have called 7 times (been on hold for over 1 hour and a half) - had the phone put down on me.

**UPDATE**
NOT EVEN WORTH ONE STAR! AVOID AT ALL COSTS.
We received the piece of the sofa that was incorrect on 24/08 that we was waiting another 2 MONTHS for and it is wrong AGAIN. The colour is completely different to the side pieces with different batch codes!! However, trying to get hold of someone at this company is non existent and when I have, the operators have no customer service skills whatsoever, interrupt you and put the phone down! I am now having to seek advice with financial ombudsman, citizens advice and trading standards for a refund. So if you want this hassle buy from this company! AVOID AVOID AVOID

I bought a sofa in March 26. It was delivered damaged. I’ve been trying to resolve this for 4 months with the company and have finally agreed a 25% refund. Having waited for this for over 2 weeks I’ve now been told they are having trouble with their card reader and there is a cheque in the post!!! If you want a quiet life shop somewhere else.

We recently bought a sofa and were assisted by the lovely Debbie at the Chester store. Prices were very competitive and delivery timescales were really quick. Well worth a look if you’re considering a pre Christmas purchase.

Richard@edinburgh
Great experience within a lovely store.

Marina was very friendly and helpful
Very happy with the customer service

Nesrin from rugby store was really helpful, amazing service, nice products and quick delivery, highly recommend

Rob @Bristol was very helpful answering our questions and helping us through the buying process of buying a sofa. And was very patient even though we were buying just before the store shut and didn’t rush us.

Rob at Bristol was very helpful and had great customer service

Very disappointing experience. I purchased a sofa after being assured that, as it was for a first-floor room, it would come in separate pieces and could be delivered into my home.

What I was not told was that one of the pieces was too large to fit through a standard front door.

When I returned to the store, I was told that this was apparently common knowledge among the sales team. Had I been given this information at the time of purchase, I would have chosen a different sofa.

I have now been without a sofa for nearly 6 weeks and am no further forward with resolving the issue.

The store is saying that this is my responsibility because the measurements are available. However, they only provide the measurements of the fully assembled sofa, not the individual pieces. Unless a customer is expected to take a tape measure into the showroom and somehow measure the individual sections of a sofa, there is no realistic way of knowing whether the pieces will actually fit through the entrance to their home.

I have no alternative access into the property, so redelivery of the same sofa simply isn’t an option.

I have now been given three choices: pay around half the sofa’s value to cancel, pay £299 to choose a different sofa (which also has to be the same value), or pay for redelivery of a sofa that I already know will not fit into my home.

I feel I was not given the information I needed to make an informed purchase, and I am extremely disappointed with how this has been handled. Six weeks without a sofa and still no satisfactory resolution is simply unacceptable.

Aaron in Paisley was fantastic. He gave his own experience to help my partner and I choose a dining set and left us with plenty of space to confer/decid

Aaron in Paisley was really helpful when advising on kitchen tables for our new home!

Hugh in Paisley

Was assisted by a nice lady called Anisha who was very helpful and kind. She gave me time to get to decide without feeling rushed and pressured.

John at Preston NCF made me feel really comfortable and was very helpful in helping us pick are sofa for are new dream home, highly recommend

Kurtis@swansea was amazing with his service in helping us purchase dinning table and chairs

Customer service excellent. Leanne@ Leeds store. Everything was explained fully. I was able to change scatter cushion design and colour for sofa.

Very good and exceptional customer service, @Ash at stoke