NCF LIVING Reviews 

Visited the Swansea store and was warmly welcomed by Jon. I was concerned after visiting other furniture stores as I felt pressurised by them to make a purchase when I had already mentioned I was keeping my options open until I had looked around.
I’m pleased to say there was none of this and was given some excellent knowledge and advice. After spending some time considering our options I’m glad to say I’ll be returning to your store to make my purchase imminently. Thanks Jon 🤩

Margarita was a great help in the showroom! Really professional, helpful and did not force any sales down our throat! Thank you

Margarita was amazing, very helpful and gave us time to think. We are very thankful that she helped us find our perfect sofa.

ElnazG sold us our sofa and chair.
She wasn’t pushy she was really helpful, I would definitely go back again to NCF

Matt at Gateshead was great, very helpful and we found what we were looking for (to be delivered).

Zahid from Thurrock was very helpful and friendly. Very happy with the Service. Thanks.

Eli @Bradford was super helpful, she walked us through everything listening to what we were looking for and helped us get it. Great help.

I’ve just been at the NCF shop and the guy who served me was so much on point. He was great

His name is Vithu.God bless him

Used this company twice,for both lounge suite and dining table and chairs.
We were given excellent service and advice.
Delivery is quick,with extra help if required.
No pushy selling so you can take your time to browse and make your decision.
Thank you Rob of Bristol.

Rob

Great experience lovely staff member great consultation.

Awful scamming company, the good reviews are all fake and prompted by staff in store whilst they watch you open the QR code to review. Nice in-store staff but don’t be fooled! They use an awful delivery company who are clearly unreliable. Don’t fall for the “delivery in 7 days” as stated on the website, it’ll be minimum 2 weeks and that’s if you chase them up every day. Had two mattresses from them, both damaged and they’ll only offer £49 refund or a full refund with hassle of taking more time off work for it to be collected.

Shaun @ Stoke was very patient and helpful with us while we picked a bed for our new home

Good job, Chad!

T K was amazing. Felt like i was talking to a good friend.

8 weeks waiting on a delivery, arrives damaged, staff unhelpful and snippy . 3 weeks since customer service stopped replying to my emails.

Will be delivering a 1 star review each day until I get a reply to my emails

NROM6616

Bruce was very helpful and knowledgeable.

Neil @uddingston excellent very helpful and accommodating and great salesman ship very glad we came into the store

Lewis and Noel in Rugby were very helpful and assisted me with choosing my perfect sofa.

Great customer service from Liam in Uddingston! Helped us out well with our mattress

I am disappointed with my experience so far with NCF Living.

On 26 June 2026, I purchased a dining table, corner bench and three chairs from the Bristol store, paying £1,206 in full. The experience with the staff from the store was incredible and very helpful. I was advised that delivery and assembly would take approximately 2–3 weeks.

More than a month later, I am still waiting for my furniture.

What has been most frustrating is the lack of communication. I have emailed customer services without receiving a response and have made several phone calls to try to understand what is happening with my order. Each time, I have been told that a warehouse search is being conducted, but I have not been given a clear explanation, any meaningful progress updates, or a realistic delivery date.

Most recently, I received an email confirming that they are still trying to locate my order in the warehouse. While I appreciate the acknowledgement that there is an issue, I find it concerning that this has been the explanation for several weeks without any resolution.

Delays can happen, and I understand that. What I struggle to accept is the lack of transparency and proactive communication. Customers should not have to repeatedly chase for information, especially after paying in full.

I genuinely like the dining set I purchased and I still hope NCF Living can resolve this matter promptly. If they do, I will happily update this review to reflect how the situation was handled.