NCF LIVING Reviews 

Shaun from Stockton. Excellent customer service from start to finish. Nothing was ever too much trouble, and the whole experience was fantastic. I would highly recommend!

Raj was extremely helpful and friendly without making us feel pressured

Just terrible customer service and business. Just making fools of customers. We have placed order in July and were told order by September. It has been over a month since it has gone over and radio silnce from this company. Salesman we were dealing is all good when you need to make payment and they want to get money from you. But in terms providing a service is just pathetic. Three times i have gone in store to same response that they dont know anything and it will come when it comes. I urge you to reach out to us so we can cancel this order or start chargeback with our bank

Can’t thank danielle at merry hill for all her help! She answered all our questions, helped us with the measurements and helped us map out how we could have the sofas in the new house. Thank you danielle, we will definitely be back

**FURTHER UPDATE** ORDER NLOM16850/ NLEX1850
Again from my last review!! AVOID THIS COMPANY!!
The company have now reached out funnily enough on email! Apparently they do not know how I paid! How ironic! Another delaying tactic on refunding a customer their money when they no longer have the product as it has been returned!! I am still unable to get in contact with them via phone like they advised! DO NOT BUY ANY PRODUCTS FROM THIS COMPANY THEY ARE A DISGRACE AND HAVE NOW BEEN REPORTED!

Aaron helped us out today. He was knowledgeable and helpful without being pushy.
He helped us chose a product that was right for us, giving us full options.

Order a sofa had it delivered with broken parts which meant it couldn’t be put together. Sofa was taken back and hear nothing from this company they don’t want to know. No one answers the phone or emails. Been into the shop 3 times and told there’s nothing they can do. DO NOT TRUST THE GOOD REVIEWS . They service is good when there making a sale and not a true ref of the company. Avoid this place at all costs
Order number WROM2493 if anyone is bothered to read this and contact me

Thank you Liam at leeds

Morgan was attentive, informative, helpful and very knowledgable about the products we were interested in. I would recommend this shop to my friends and family.

Staff is kind and helpful. Her name are Beth at stoke

William help was brilliant. We wanted 2 different piece of furniture settee without recliner and chair with recliner. Got what we wanted with his amazing help. William in Paisley one happy customer
Mr mccafferty

Ordered a Sofa on 2nd July,

Was told it was a 12 week lead time. As of today 16/10/26 we received no update from the Vendor. I have been in to the store twice to check because no matter how many times i tried I can't get through to anyone on the phone. The first time they said it wasn't a 12 week lead it was 12 - 14, so I waited another 2 weeks (the staff were very dismissive on this occasion). The second time I went into the store 1 week over the 14 week period and was told the sofa was in stock and that I had to contact the courier. My first issue here is, why is it my responsibility to check with the courier where the sofa that I've purchased from them is the second is that the courier have now sent me back to speak to NCF and it's all becoming a farcical goose chase.

So my only option now is to go into the store a 3rd time to try and resolve this and at this point I will probably be asking to cancel the purchase.

Shaun was fantastic. Great customer service and no hard selling. He listened to me and helped me find everything I needed whist keeping within my budget. All round fantastic service. Definitely recommend.

Hader at Warrington NCF was so helpful and provided a great service in helping us find the right sofa for us. The store experience and customer was really positive.

Excellent service from Humaira @merry hill

This shop/company is basically a scam. They have no idea what is going on . Make false promises and then trying to get a honest answer from anyone is impossible.
Customer service never call.
You have to go back to the shop and they are clueless.
One of the worst experiences I've ever had.
I would recommend that you just don't bother entering the shop.

The staff are amazing, but the worst thing about this is the customer service. It is the worst customer service I’ve ever experienced in my life. I ordered something on 2 October and to this day nobody knows where it is, and the worst part about this, you cannot call them because you will just be on hold. You cannot email them. They do not answer back so you have to go into store and they have to email for you because they do not reply to yours. I can see this company going on watchdog one day.

Michael was super helpful and swift!

Awful Company Avoid .All positive feedback is done in store which they are great as selling so all the feedback back seems glowing as it feels great at the time.

We never judge companies 99% of the time off reviews but honestly stay away from this company and avoid handing money over. We have been waiting for a bed to be delivered for 6 WEEKS. My wife is heavily pregnant and endless emails and phone calls for hours on hold and still no answer.

We visited the Warrington store where we ordered it from 2 weeks post original delivery date. We was fed an excuse that they were moving warehouses and should be delivered soon and here we are still no communication with a confirmed date or anything .

PLEASE PLEASE JUST AVOID DON’T LET THEM TAKE YOUR MONEY

Impossible to get hold of anyone multiple times on hold to customer service for hours at a time. Excuse after excuse as to why my bed hasn't been delivered. Never get an answer just swerve the questions every time. Disgusting customer service. Happy to take your money and then do nothing. Still waiting on an order that was placed in July and still no delivery date confirmed. Massive scam of a company.