NCF LIVINGReviews 

Great easy experience. We went to the Paisley store, Brendan was very helpful and gave us lots of advice - helping with sizes, colour etc.
Would highly recommend.

Zahid was great

Jimbob made buying our new sofa and delight he didn't push us to buy unlike some other places we have been he couldn't help us enough I would highly recommend NCF Birstal every time

Visited the store on 30/06 with my wife after seeing a sofa we really liked. Unfortunately, our experience with a member of staff called Andy left us very disappointed.
From the moment we spoke to him, I noticed a strong smell of alcohol, which immediately came across as unprofessional. When we asked a few questions about the sofa, his manner was quite abrupt and dismissive rather than helpful. Instead of taking the time to answer our questions, he seemed more interested in pushing us towards making a sale.
We went in expecting friendly customer service and left feeling uncomfortable and under pressure. It's a shame because the furniture itself was lovely, but the service completely spoiled the experience. I hope the management looks into this, as customer service should be welcoming and professional.

Staff great service to now spot on from Jimbob

Michael at Leeds has looked after us when we bought our dinning table and was very supportive.Did a great job from start to ordering .
Thank you Michael for all your support.

I would give 0 if I could
Pls pls pls don't buy from here we have had nothing but trouble from the start !! Sold us a sofa with bluetooth and it dosent work there basically saying tuff🤬🤬 trading standards are involved and apparently it's a common company that there getting involved with

Sue from Swansea has been fantastic. She has been incredibly helpful, accommodating and always willing to help. She even gave us her personal number so we could reach her if I needed anything,

Nothing ever felt like too much trouble. I wouldn't hesitate to recommend Sue.

Naz in Warrington was unreal. Great person

Very friendly, polite and helpful staff member. Yaz was not the usual pushy sales assistant that you often find giving the hard sell, just helpful. Definitely recommend

We saw a great deal for a bed in their window display and decided to have a closer look, the salesperson Josh approached us and explained what the deal was on offer, he showed us three variations on offer, he gave us the choices of headboards that were available and we were also able to select what colour we required for the bed frame, throughout the whole process we found Josh very helpful polite and in fact a very friendly approach towards us.
If only all sales people in other companies were as positive as Josh.

Purchased a Pendle corner sofa and Pendle 2 seater sofa. Quality is awful, after 6 months it looked like 10 years old, independent, qualified inspector said the build quality was poor and the sofa was not fit for purpose - avoid like the plague!

visited the glasgow london road store today after visiting several sofa stores this week
Salesman Joe couldn’t have been more helpful
wasn’t pushy trying to get a sale and very knowledgable of the product and made purchasing very my sofa easy and i left happy that id made the right purchase and also it was a great price

Great customer service Leanne was amazing
So warming and made us feel welcomed
She is so inspirational to ncf living
Thank you for all your help
Leanne. We are very happy with our purchase x

Found this shop by surprise, friendly staff. Becky was happy to leave me to browse, but was there to answer any questions I had. Becky was happy for me to return & bring in my dining chair from home to view with the table. I didn’t feel any pushy sales pitch as you can in other stores.
Good shop, wish they had more furniture in store to view!

I ordered a dining table and chairs on 16 June from the NCF Living West Thurrock store. Despite repeating the colour requirement to the store manager at least ten times, the wrong colour dining table was delivered. I raised the issue immediately, and the manager later admitted it was his mistake.

Customer service then confirmed that the correct colour table was in stock and that a replacement had been arranged — yet nothing was delivered. Since then, I’ve been given contradictory information by multiple staff members, with no clear resolution and absolutely no accountability for the error.

The store manager has been dismissive and unwilling to listen. Instead of taking responsibility, he repeatedly tells us to contact customer service, even though customer service is not available on weekends and often requires waiting several hours during the day just to get through. This has caused unnecessary stress and wasted time.

The level of incompetence and disregard shown throughout this process is unacceptable.
Sick of being given different stories every time I ask for an update

We had an absolutely fantastic experience shopping at the NCF Living Preston store, and it is entirely down to Becky.

We were looking for the perfect bed for our master bedroom, and Becky went completely above and beyond to help us; since she also worked in the carpet industry in the past she had the perfect eye for design. She patiently listened to our needs and took the time to help us match the fabric of the Hampstead bed to our current bedroom carpet, ensuring the colours wouldn't clash. She thoroughly explained all the different bed sizes and colour options, making sure we understood exactly what we were buying.

Thanks to her patience and expertise, we found the perfect bed and felt completely confident placing our deposit and paying for the assembly service. Becky is an absolute credit to the Preston team so thank you so much for your amazing help! We may even be back to buy a mattress from you guys too.

All the best,

George&Joanna.

Wonderful customer service from Teri at Stoke today. Very friendly and very helpful, fantastic.