NCF LIVING Reviews 

53,162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 12,879 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across various locations are exceptionally helpful, friendly, and knowledgeable, making the browsing process pleasant without applying any heavy sales pressure. Consumers also appreciate the wide selection of quality furniture, sofas, and beds available in the welcoming showrooms, noting that purchasing decisions feel easy and stress-free. Some reviewers were not happy with the poor communication and unhelpful after-sales service experienced after their purchases. A few people also mentioned experiencing frustrating delivery delays and difficulties when trying to resolve problems or reach customer support teams.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpful, friendly, and knowledgeable... See more

Product

Reviewers highlight positive aspects of product quality, noting great items for great prices and a good... See more

Service

Consumers find service to be positive, highlighting friendly and professional staff who provide helpful... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a high level of disagreement. Many... See more

Delivery service

People report ambiguous experiences with delivery_service. While some consumers praised fast delivery times... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked t... See more

Company replied

Rated 5 out of 5 stars

We are very impressed with NCF Living in Chester which we visited yesterday on our hunt for new lounge furniture. Margo, the sales assistant was very knowledgable about the products we were intereste... See more

Company replied

Rated 5 out of 5 stars

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our cho... See more

Company replied

Rated 5 out of 5 stars

Great experience visiting NFC living. Balgit from the Glasgow store took time to help us pick out an exact sofa that works for us and took time to explain all our options. We felt welcome and comforta... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Garden Furniture Shop
  5. Living Room Furniture Store
  6. Mattress Store

About NCF LIVING

Written by the company

Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.

Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.

In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.

At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

NCF Living Details:

Written by the company

Lowest price guaranteed:
We offer a wide range of products to suit all budgets.
Nearly everything is in-stock:
We hold nearly all of our stock in our central warehouse.
Immediate delivery:
Our in-store items are delivered within 5-7 days.
Finance available:
0% interest FREE credit available for in-store purchases.

Customer Query

Have a query to raise?

If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(53,162)

12,333 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Ordered a sofa from NCF in hull

Ordered a sofa from NCF in hull back in may. They said it would 100% guaranteed be here by the end of June/start of July. It’s now August and every week they just keep delaying delivery further and further: I’ve now been moved into my new house for 2 months still waiting on my sofa. They first blamed it on “Donald trumps tariffs” which is absolutely absurd. Every time I contact them they now just keep saying it’s delayed and out for their control. Useless.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Shaun at Stoke branch was brilliant we…

Shaun at Stoke branch was brilliant we came and viewed the sofa we wanted 2 weeks ago came and ordered it tiday. Beth thorough and gave us all the information we needed abiut the care plan. Very attentive and cant wait recieve our new sofa

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

We were looked after by Rob at Bristol who was helpful & knowledgeable making the purchase of our new bed a breeze. He was very informative without being pushy & put us at ease from the start

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

would like to say a big thank you to…

would like to say a big thank you to Becky at Preston for her excellent service. She presented the products very well, welcomed us warmly, and was extremely patient throughout the whole process. She took the time to answer our questions and made us feel comfortable and confident with our purchase.
We really appreciated her friendly and professional approach. Thank you, Becky, for making our sofa-buying experience so pleasant!

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Just purchased a lovely couch and set of chairs today. Although we haven't yet got the couch, the service we received was amazing. Big shoutout to Tony@Manchester branch. He was so kind and helpful without being pushy at all making us feel very comfortable to make the decision. We are really looking forward to our new couch and I'm sure will be very happy with it aswel.

August 17, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We wish you nothing but the best with your new sofa and thank you for the excellent feedback.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

John at your Swansea store

John at your Swansea store was so helpful, informative and explained everything during our visit, he answered every question asked and was polite and courteous throughout which resulted in our purchase. Excellent customer service and left a happy customer, looking forward to receiving our goods and hoping the delivery is as good as your store employees, thank you John

August 16, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for taking the time to write such excellent feedback, Amanda - we hope that you enjoy your purchase.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

Bought Sofa- great service

Khalid was very helpful in the Bradford branch !

August 17, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We hope that you enjoy your new sofa, George.

Many thanks,
NCF Living, Marketing Team

Rated 1 out of 5 stars

Bought a bed and base unit

Bought a bed and base unit , was told 10 days for delivery , still no bed , no delivery date, no response from emails , contacted customer services , absolutely useless , don't seem to care or be bothered to follow up , didn't call me back as promised .
Will be calling tomorrow to cancel don't bother with this company con artist .

To add my elderly mother called them today 18/08 as the bed is for her , and she got hung up on , she wasn't rude or angry just wanted to know what her bed has not been delivered .
Cave her no update said it's not been scanned , basically it's a scam they take your money in full and then don't deliver goods you cancel , and loose half your money on cancellation fees , perfect con.

August 14, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Hello Kevin, thank you for your honest feedback.

Whilst we aim to be as accurate as possible with our lead times, on some occasions there can be unforeseen delays that occur beyond our control.

In addition, please note that it is never our intention for customers to feel as though they are being ignored. In the case that it has exceeded three working days without being able to reach the team, you are welcome to contact our marketing team via direct message on Instagram or Facebook, where we will be more than happy to chase the matter internally on your behalf.

We apologise for the inconvenience caused and thank you for your patience and understanding.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

William in Paisley made picking our new…

William in Paisley made picking our new sofa an easy experience. He was helpful and knowledgeable without being pushy giving space and time to browse. He took time to explain options and selection available in store was excellent.

August 17, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

We're happy to hear that you found the ideal sofa with us, Carrie.

Many thanks,
NCF Living, Marketing Team

Rated 5 out of 5 stars

william in paisley made picking a couch…

william in paisley made picking a couch smooth experience and was very polite and talkative and made sure we understood what was happening and overall a great experience

August 17, 2026
Unprompted review
NCF LIVING logo

Reply from NCF LIVING

Thank you for taking the time to leave such lovely feedback, Mya.

Many thanks,
NCF Living, Marketing Team

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