NCF LIVING Reviews 

Holly at the perry barr branch was absolutely fantastic, she took time to explain how everything worked showed us alternatives in the store nothing was a problem to her would highly recommend this shop products and service first class.

Bryan was absolutely amazing. Approachable, informative, and super helpful. He even give us time to think and take the time to decide. Thank you

Chelsea in paisley

Nesrin from Rugby - super woman helped us for 3 hours to make the perfect choice for our sofa and diner….job well done super satisfied with product and price

Susan at the Uddingston branch was really friendly, helpful and knowledgeable when we were purchasing our new dining table furniture.

Very knowledgable and helpful! Amazing customer service and made the experience very easy and enjoyable
We were helped by Morgan

Amazing customer service, very helpful. Knowledgable and no pressure on us, really good environment to buy from. Morgan was amazing.

Amazing service and professional and welcoming. Charles at Preston

5 star service from Liam at Uddingston

Andy at ncf Cardiff have great advice. Very friendly

Popped into our local derby branch to look at a new dining table. Paige was excellent and very knowledgeable in helping us choose.
Will definitely shop again

I DONT NORMALLY WRITE REVIEWS BUT HERE GOES I SPENT AROUND 3.5K HERE WORST EVER CUSTOMER SERVICE THEY'LL SELL YOU DREAMS IF YOU WANT TO BE SAVED DONT SHOP FROM THIS PLACE GO TO DFS OR ANYWHERE ELSE BUT NOT NCF ABSOLUTE THIEVES RUDE NOT WILLING TO HELP ALSO THEIR DELIVERY TEAM OMG RUDE ON ANOTHER LEVEL I JUST CANT EXPRESS MYSELF ENOUGH I WANTED TO SAVE PEOPLE FROM THIS COMPANY NOW ITS YOUR CHOICE.

Day 15 ,still no refund, still no explanation, still fobbing me off with ‘we will escalate this and call you back , they don’t !( yes I’m having to ring them everyday to be told , we have not received the sofa back ,even though it’s been 14 days since you rejected it and refused delivery . I’ve now got e mail proof from the installers that indeed they returned it to NCF living on the 20th July so they have now had it 7 days ! ( and my money as well by the way . I have now rejected the sofa under the Consumer rights act as it is of an unsatisfactory quality, faulty and not fit for purpose ,my short term right to reject a faulty item and receive a full refund .no doubt they will ignore my e mails and deny I’ve sent them , the whole experience has been disgustingly handled by them from start to finish and I strongly recommend you avoid this retailer at all costs unless your prepared to accept sub standard goods , service, and installers that had absolutely no idea what they were assembling , Avoid Avoid Avoid , They have stolen our hard earned money and we will stop at nothing to get it rightly refunded

Huge regrets ordering from NCF.

We ordered our sofa in early April, as due to move in to our first house in July. We asked for the salesman to put a note on our order saying delivery for early July which he did. On the 18th of June I receive a text from Furdeco (the delivery company) saying that they’re ready to deliver the sofa and asked me to pick which day? I called NCF and spoke to a lady who said she would ask Furdeco to send our sofa back to them, and for us to get in touch once this is delivered. As soon as we got our move in date (2 weeks after the initial call) we let NCF know. They said they’re just waiting for ‘the other half’ of our sofa as it hasn’t been sent back yet. My and my partner have called almost every day asking for an update, as we’re currently on camping chairs 3 weeks in to our move, despite thinking ahead and ordering the sofa in APRIL. Every phone call we have been told ‘we’re still waiting for it to be sent back’. My partner sent a complaint to customer service, to which he was then told they actually don’t know where half of our sofa is. If we were told this in the first place we’d have ordered another sofa by now. Even after this we have been offered no offers of goodwill, and been told they will call us when there’s an update. It’s extremely frustrating and I wish we’d have just gone with DFS, way more reliable and actually interest free. AVOID NCF and go with a more reputable company!!

Cathy was extremely helpful and gave lots of useful information about the sofa we chose to purchase today.

Visited the Preston store was greeted by Saad who was extremely polite and helpful helped me find dining table

Happy with my purchase will definitely recommend and be back for more.

#Swansea store
Brilliant customer service from all but especially our sales woman Susan Allen
with her knowledge and brilliant customer service we choose our sofa within 5 minutes of visiting the store and all done and baught within 15 mins

Thankyou again Susan

Jamie at the Chester store welcomed us into the shop and this made our shopping experience relaxed
There was no pressure to buy, he was there for assistance when required
Excellent customer service

Morgan helped us today and he was absolutely brilliant giving us the perfect and honest advice for our situation and suggesting various options. We have bought from NCF before and due to our experience before and today we will continue to bring our custom to NCF

Very nice Mr. Khalid Alam. Very helpful advisory and quick. I recommend