NCF LIVING Reviews 

Steve @ Hull - one of the best salesman I have ever come across. Friendly, informative and took the time to show us and answer all our questions. Will definitely be back. Thanks Steve.

Fantastic experience when buying my bed today.steve from Hull was so helpful. He is friendly easy to talk to and very knowledgeable and helpful. Steve helped me find the right bed and matress today that will be so helpful post op when I have a medical procedure later on this year.thank you Steve.

⭐️ 1 star — I would give 0 if I could.

I ordered a sofa from NCF Living in April 2026 and paid the full £1,898 upfront, including the delivery charge and 5-year protection.

I have now been waiting for several months and still do not have my sofa.

I was recently informed that they are experiencing shipment delays and are now only expecting delivery around the week of 27 August 2026. This is an extremely long wait for an order that was paid for in full back in April.

What makes the situation even worse is the lack of communication. I contacted customer service 3 days ago by email asking for a formal response regarding the delay, but I have still not received a reply.

I understand that supply and shipping delays can happen, but customers who have already paid almost £2,000 deserve proper communication, clear information and reasonable customer service.

I have seen other customers reporting very similar experiences with delayed deliveries and poor communication, so unfortunately this does not feel like an isolated incident.

I am extremely disappointed with NCF Living. The in-store experience may be good, but the after-sales service and communication have been very poor in my experience.

I would strongly recommend thinking carefully before paying for furniture upfront if you cannot be given a reliable delivery date.

Sean who we dealt with us was fantastic, he didn’t pester us he just left us to browse but was there for any advice if we needed it.

‘6 week update since rejecting the faulty settee ‘ well I’ve kept note of the amount of calls I’ve made , callbacks requested ( never happened ) journeys into store ( another pointless excercise by the way !) all in all 44 calls, 10 callback requests , 4 store visits , all have been a complete waste of time ! They have my money , they have my damaged sofa, why should they feel the need to provide any. Level of customer service to me ? Then out of the blue I get a call from a delivery company they use saying we are delivering your sofa the following day !( the same damaged sofa by the way that they have had for 5 long weeks ! Not a chance are they going to redeliver it , it’s damaged, not fit for purpose, and was rejected for a full refund , I do not have to accept a repaired item as I have paid a lot of money for new ? When I rang for an explanation I was informed if I didn’t accept delivery I would be charged a ‘non delivery ‘fee , the absolute cheek of it ! As I’ve said previously AVOID AVOID AVOID this company ,take your money and spend it with a company that cares , these certainly DONT !

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our choice and talked thoroughly through all our options and next steps clearly and we are over the moon with our purchase.
Customer Service at NCF Edinburgh and from Morna was first class from start to finish.

Helpful, professional and informative

Calum Edinburgh
great guy helped us out alot made us feel welcome

My husband and I went into NCF Chester to look at sofas. We walked around the showroom and never felt under pressure from any salesperson. When we had questions David was helpful and having checked the measurements at home we came back and ordered. David helped us understand the total cost and our desire for protection on the sofas, we got a good deal and looks like quick delivery too within 7-10 days. Great customer service.

We visited the Paisley store and Hugh was very helpful. He gave us any information we needed but wasn’t pressuring us. Excellent service

Naz at mk, was very helpful and sweet.

Aaron in Paisley provided Great service, extremely helpful. Managed to get us an armchair to match a sofa we bought last year

jim bob took care of us on arrival, very helpful and informative. easy and comfortable experience.
would recommend

Aaron in Paisley helped us today. We came in looking for the matching armchair to the sofa we bought last year. Even though it was no longer sold he investigated it for us and managed to arrange for us to get one from the manufacturer. Really happy with the service and would recommend to anyone looking.

Zahid was most helpful 👌

Callum has been great help in picking our sofa 10/10

Tristan was extremely helpful in helping us decide which sofa would be best for our needs. Upon finding the perfect one I have never been so quick in making a decision. Tristan was extremely helpful in this process and give us all the information we needed to make the purchase that day. He also informed us regarding immediate delivery also which was a massive added bonus. Thanks to Tristan for our new sofa
TRISTAN@MANCHESTER

Beth at stoke NCF was brilliant. Very patient, very knowledgeable, very friendly.
I would recommend to anyone looking for new living room furniture.

Thank you.

Excellent service from Tom start to finish. Friendly, professional, and very helpful. I’m extremely happy with my experience.”