NCF LIVING Reviews 

NCF supplied a sofa to us in January 2025 and it has already become badly defective. Even though we were told it came with standard warranty when I have gone to claim they have said that because they supplied the ex-display model we no longer have any warranty and the repairs would need to be at our own expense.

This just shows that the quality of the furniture they supply is of poor quality and the customer service is less than useless.

Do not buy from this retailer if you're expecting good customer service and quality goods.

Baljit from Glasgow was super helpful and attentive to our budget and needs!

Steve at hull- he was very welcoming, and helpful had all information for us and let us look around without any bother

We had a great experience with Steve at Hull he had all information give us everything we needed let us look around then if we wanted more information he was there to help.

Nas at birstall Leeds was fantastic,very knowledgeable,helpful and could not have done more for us. He went above and beyond to accommodate the very quick delivery I needed. Would highly recommend

Lewis from rugby was so helpful and knowledgeable
Very friendly

Naz,who dealt with us was very pleasant & helpful as were the rest of the staff

Kathy at Gateshead excellent customer service and very helpful

Usman from highgate was very helpful, he understood what we were looking for and helped us find what we wanted. His professionalism is of 100% standard. His communication was very clear, sat down with us and explained everything from finances, delivery dates etc.

Usman from Highgate was a wonderful customer service personnel. He was very kind and offered us hot drinks upon arrival. He explained everything to us well and gave us time to think about our decision. Thank you Usman!

I have purchased my 2nd bed ( within the last 6 months ) as the 1st bed I bought is soo comfy, so decided to get the same bed fir the spare room.
Excellent customer service, not pushy at all which is great, however when you need their attention they are there willing and extremely helpful.

Again Charles served me who is absolutly fantastic, friendly, helpful & fun.

He explained all the different colours of beds & headboard, he was AMAZING.

I Highly recommend NCF for any furniture, they have a great range of suites, beds, dining tables etc; at a great price.

I WILL be going back. 10/10.
Thankyou Charles.

Steve @ Hull - one of the best salesman I have ever come across. Friendly, informative and took the time to show us and answer all our questions. Will definitely be back. Thanks Steve.

Fantastic experience when buying my bed today.steve from Hull was so helpful. He is friendly easy to talk to and very knowledgeable and helpful. Steve helped me find the right bed and matress today that will be so helpful post op when I have a medical procedure later on this year.thank you Steve.

⭐️ 1 star — I would give 0 if I could.

I ordered a sofa from NCF Living in April 2026 and paid the full £1,898 upfront, including the delivery charge and 5-year protection.

I have now been waiting for several months and still do not have my sofa.

I was recently informed that they are experiencing shipment delays and are now only expecting delivery around the week of 27 August 2026. This is an extremely long wait for an order that was paid for in full back in April.

What makes the situation even worse is the lack of communication. I contacted customer service 3 days ago by email asking for a formal response regarding the delay, but I have still not received a reply.

I understand that supply and shipping delays can happen, but customers who have already paid almost £2,000 deserve proper communication, clear information and reasonable customer service.

I have seen other customers reporting very similar experiences with delayed deliveries and poor communication, so unfortunately this does not feel like an isolated incident.

I am extremely disappointed with NCF Living. The in-store experience may be good, but the after-sales service and communication have been very poor in my experience.

I would strongly recommend thinking carefully before paying for furniture upfront if you cannot be given a reliable delivery date.

Sean who we dealt with us was fantastic, he didn’t pester us he just left us to browse but was there for any advice if we needed it.

‘6 week update since rejecting the faulty settee ‘ well I’ve kept note of the amount of calls I’ve made , callbacks requested ( never happened ) journeys into store ( another pointless excercise by the way !) all in all 44 calls, 10 callback requests , 4 store visits , all have been a complete waste of time ! They have my money , they have my damaged sofa, why should they feel the need to provide any. Level of customer service to me ? Then out of the blue I get a call from a delivery company they use saying we are delivering your sofa the following day !( the same damaged sofa by the way that they have had for 5 long weeks ! Not a chance are they going to redeliver it , it’s damaged, not fit for purpose, and was rejected for a full refund , I do not have to accept a repaired item as I have paid a lot of money for new ? When I rang for an explanation I was informed if I didn’t accept delivery I would be charged a ‘non delivery ‘fee , the absolute cheek of it ! As I’ve said previously AVOID AVOID AVOID this company ,take your money and spend it with a company that cares , these certainly DONT !

We visited on Sunday 16th August purely to browse the service was very friendly and professional and most importantly not over bearing. Morna@Edinburgh was brilliant once we found the sofa of our choice and talked thoroughly through all our options and next steps clearly and we are over the moon with our purchase.
Customer Service at NCF Edinburgh and from Morna was first class from start to finish.

Helpful, professional and informative

Calum Edinburgh
great guy helped us out alot made us feel welcome