Neato Robotics is Out of Business (wrong domain name) Reviews 

If you have a square flat without furniture, the bot works well. As soon as you start adding stuff you need for living, it will fail.

The helpful support (+1 Star!) diagnosed the continuous floor plan Navigation errors with us and recommended to have 2m around the base station and at least 30cm above it of clear space - I don’t have so much space for my own^^

We ended up drawing the position of tables and chairs on the floor since the slightest movement (literally 1cm) made the robot fail to recognize its surroundings.
Ultimately it cost 10 to 15 minutes to get everything in place with several retries starting the bot to get it sometimes to work. It’s most of the just faster to do the vacuum oneself.

The nice support is unfortunately not worth the high price for the bot. First and last Neato for us.

broken product
no reaction from customer suppert, bad company!

It has been four months. We are still waiting ...

We bought Neato D10 last year. It's broken down in less than five months. We sent it to Letmerepair, the repair agent appointed by the company in the UK. It has been 4+ months. The agent is still waiting for the company to send the part.

This is a nasty business.
Vorwerk has shut downthe Neato servers.
Now all vacuum cleaners are offline.
Thank you, Vorwerk. You're off my list.
I will never buy a product from you.

Nearly one year without a functioning device. The most incredibly bad customer service....no one you can talk to live...poor responsiveness to messages...no replacement of faulty goods....they do not live up to their warranty. If you had to invent how to create a bad customer experience, this would be it.

Their robot hoovers are utter rubbish. Had it six months and it just goes round and round in circles over the same area. Support is crap too - “just reset it”. Pathetic. Such a waste of money. Doesn’t even deserve 1 star. AVOID

I bought a Neato D5 which stopped working just under 2 years later. I was advised to change the battery which was available nowhere. I managed to source a battery almost a year later and the machine still does not work. Neato support is useless. Was of £400. The £100 eufy I had before this was better value. Avoid Neato at all costs!

The robot worked ok for about 18 months and then stopped working, the red light coming on. I have contacted Neato, but they were no help. Suggested it might be the motherboard which would be too expensive to change. I am left having paid over £400 for a machine that worked for 18 months! I will never buy their products again.

Bought my Neato in January, broke after 4 weeks, returned to Neato beginning of March - its now June and still no repair or replacement - appalling customer service

Had my Neato d8 for less than 2 months when I started getting a motherboard error. I chatted with Neato and was told to reset and see what happens. It immediately had the same error. Contacted again and next agent said well a motherboard error cannot be fixed with a reset we have to bring it in for a repair. I sent it out and it was returned within a week saying it was fixed. First clean cycle and I got the same motherboard error. 4 weeks of back and forth “escalating the issue” and no response from any supervisor no matter how many times I have called or chatted and demanded it. Failed to send shipping label on multiple occasions. They said it was because my address was wrong, but somehow they had sipped to and from this address less than a month prior. Finally had the label and shipped it back for repair again. A week has passed and it’s been delivered and I’m waiting to see when it will be returned to me and if it will be repaired this time. I tried to call this morning to verify they have it and are working on it. And their US number has been disconnected. And chat is not in operation. I emailed and got an automated response. So I’m not sure I will get my now 3.5 month old vacuum back. Never again will I buy their products. I’m out hundreds of dollars and they have been absolutely no help. Even hung up on me pretending to have phone issues.

Awfully built robots. Service is responsive but they have thrice returned to me the same damaged robot which is clearly intrinsically defective, as the machine has a complete meltdown every three weeks and stops functioning. After two years and €400 spent this is an absolute joke.

Cleaning and mapping have become noticeably worse over the years. Obstacle avoidance has also gotten worse despite the lidar sensors being clean and the house layout being the same.

This is what happens when parent company Vorwerk fires most of the engineers and designers in an effort to cut costs. A complete lack of innovation and support.

Product failed under warranty. Sent it back. They didn't repair it, didn't return it, and didn't refund it, despite regular contact and assurances that they were waiting for parts repair it. Four months have gone by and no sign of any resolution. Called recently and asked for the broken unit to be returned, which they said they'd do. Phoned the repair centre directly and they said they'd scrapped our unit awaiting repair two months ago. Now Neato doesn't answer the phones any more. Amazon saved the day by going beyond their normal refund conditions and refunding us in the unusual circumstances.

Cowboy outfit, supposed to replace a new robot which I returned in Jan 23. To date still no replacement. Last coms, was will ship when stock comes in. Asked to return my faulty unit and they hung up. The company is gone bust. Stay AWAY unless you want to get burnt.

Shame on Neato for how they handle their apps. I have a Neato D7, we always controlled it through my girlfriend's iPhone. I wanted to install the app on my Android phone to do it from there, but Play Store welcomed me with this message: "this app is not available for your device because it was created for an earlier version of Android".

You spend several hundred euros on a fancy robot and after a couple years they treat you like they don't care about you anymore - in the end, they already got your money, right? Having to find an old phone to use as a remote control for the vacuum cleaner shouldn't be the answer!

Just hire a bunch more mobile developers and do your job. Sincerly, from a mobile developer.

Neato D10 broke during warranty period. They have had it for over a month and have told me they don't have the parts and not sure when the will get them. They can't tell me any type of timeline.

So right now they have my product and won't tell me when I will be getting it back.

This has to be illegal in some way....

After a couple of years the brush guard broke, mainly because of quality issues. This i a standard part which you remove every time you clean the brush,BUT you cannot buy it as a spare part anywhere. You need to send it to a service centre and then have them attach it and return it...never more Neato!

I bought a Neato D7+ and it worked just fine for several years until the brush stopped spinning from general wear. This was perfectly understandable and all I needed was a replacement of a plastic part on the cleaner for it to work again. I contacted Neato support to ask where I could get it repaired. They gave me one address of a servicing place in Scotland and said there was no other repair centres that they knew of! Already filled with doubt, I contacted the servicing centre... to no reply. Neato told me that they are busy at this time of year ( nov-dec), a crappy exuse for a lack of service. I am now stuck with a £600 vaccum cleaner that is totally useless because of ONE plastic part!! Absolutely appalling! A word of advice to neato, if you can't set up a repair ecosystem in a country, don't bother selling your product there!

they don't deliver and don't give you money back.

I've bought a D8 on 19 november as a black friday deal.

still i have not news regarding the shipping. Please note that amazon stock is full and ready for shipping...

I've contacted them for having money back (or a quick delivery), but simply they refuse to give any money back and have no idea on when my D8 would be delivered.

This company act as bad SCAM.

Beware, never ever buy anything directly from them.

As a cherry on the cake, the Customer Service, make fun of you if you try to tell them to find a solution...they just say...no money back and wait...till we ship...but we don't know when...