neofinancial.com Reviews 

This company is dishonest. Their app and their representatve promised a cashback reward to a customer who refers another who then opens a credit card account. My daughter, a Neo customer, referred me and I opened an account. Neo has refused to provide the promised monetary reward.

I’m a current customer and apart from my recent experience trying to get help verify my bill payment, I also noted below a few points based on general feedback I’ve read here so far:
1- No monthly fee? I’m dinged $5 monthly for secured credit
2- “Chat with us” feature (24 hrs)? I used this feature on a weekend and started off with a “Hi” as per instruction to start the chat … waiting… no response from the chatbot (tried for 3 times, same). Tried the chatbot following Monday and got a reply. Certainly not a 24-hr chatbot !
3-Still needed a human for my question so tried to search on both the App and website for a Customer support phone number - found nothing! Did a browser search and that’s how I got a phone number for a human but was on hold for a really long time and speaker volume was not good from the support side.

Honestly, when it rains it poors with this horrible Fintech. First, they charged me for fees I'm not supposed to be pay. Then, I filed a dispute as a result of an unknown charge on my credit card. That was filed October 1st - they've done literally nothing with it. They were supposed to send it a new credit card to arrive in 15 days, it's been over 30 and nothing. Their customer service is almost non-existent. To boot, because their a Fintech, they're not really held to account by federal agencies. Honestly, save your time and DO NOT bother with them.

I am speachless, I deposited 2000 dollar in my account NEO so I could etransfer it later on they blocked it and frpzzze my accoun but I had iniciated an deposit on my neo account for 20000 dollar, they deny receiving it while my bank tells me they didnt return it, cosumer support is 1h+ waiting on hold and disconnecting line out of nowhere, they dont tell where my money is, they took it and dont answere for it I keep waiting.
If you are looking to have an account with them I would think it twice, there is a lot of red flags connected to this bank

Absolutely useless customer service.
Wants you to deal with their AI chat, but does not help at all!
Just a bunch of preset apology answers with absolutely no solutions to their many issues…
Try to reach a live agent, says ‘up to a 30 minute wait time’…., on hold for 1.5 Hours!! ….., then disconnects the call!!
Zero notification of upcoming expiry date on card, can’t renew or use because their system doesn’t work.
Their process to get new card is extremely complicated and doesn’t work. Asks you to confirm CVC number on new card to activate, but they haven’t given the new card yet…, so you can’t!!
Payments made current all the time but charged 30% interest rate with no notice!
Let’s you go over your limit, but then charges you $30.00 every time and will never reverse it, regardless of how long you’re on the phone with them.
Payment on account doesn’t always work, and when you don’t pay on time they hit you with more fees.
(totally intentional)
The worst credit card company to deal with!
All they want is as many cardholders as possible but they do not want to serve them! 100% Useless, 100% Greed!

If you are considering trusting Neo Financial with your money, I strongly encourage you to reconsider.

I was a customer who had moved a significant amount of money through Neo Financial based off my account offers, rates and transaction limits. I trusted this institution with my savings and the money I had worked incredibly hard to earn. That trust turned into one of the most frustrating and financially damaging experiences I have ever had with a financial institution.

Despite my account displaying available withdrawal limits, Neo’s system prevented me from accessing my own money. I had not previously used my cash withdrawal allowance, yet I was suddenly told I had reached my limit. The information displayed in my account directly contradicted what customer service representatives were telling me.

What followed was approximately two days of absolute chaos.

I dealt with roughly 12 different representatives, spent hours attempting to resolve the issue, and repeatedly requested escalation to management. I was told managers were unavailable, received conflicting explanations, and even had a representative disconnect my call while I was waiting for escalation.

The consequences were devastating.

I am a single mother of three who worked incredibly hard to save money to launch my own business. Because I could not access my funds when needed, I was unable to pay a vendor, forfeited a deposit, and lost the opportunity to proceed with my planned business launch.

The resulting financial impact was approximately $6,000, not including the damage to my professional reputation, lost business opportunities, countless hours wasted, and significant emotional distress.

This was not a situation where I had insufficient funds. The money was mine. It was in my account. Neo’s system prevented me from accessing it.

Perhaps the most insulting part was Neo’s eventual response.

After everything I experienced, I received an urgent call that amounted to thanking me for identifying a system issue so other customers would not experience the same problem.

Imagine losing thousands of dollars, having your business launch derailed, and being thanked for essentially performing quality assurance on a financial institution’s systems.

I was also sent flowers, which I found particularly tone-deaf given the financial consequences I had repeatedly explained.

At no point has Neo took meaningful accountability for the losses its system failure caused me. I repeatedly requested management involvement and a meaningful resolution, yet my concerns were met with delays, dismissive responses, and inadequate assistance, and flat out refusal to escalate.

I have since closed the accounts I could and intend to close my remaining accounts once my outstanding transactions and funds are settled.

I have also spoken with my local newspaper about my experience and am pursuing complaints through the appropriate channels, including raising concerns about consumer protection, complaint handling, and the obligations of the financial institutions involved.

My advice to potential customers: Do not confuse seeing money in your account with being able to access it when you need it.

A financial institution should provide accurate information, reliable access to funds, transparent policies, and meaningful assistance when its own systems fail.

In my experience, Neo Financial failed spectacularly in all four areas.

Nearly $6,000 in financial damage, a derailed business launch, and countless hours of stress. Neo’s response? A thank-you and flowers.

I would not recommend Neo Financial to anyone who needs to depend on reliable access to their own money.

Response : it took you all weeks to acknowledge that. I have repeatedly asked for proof of these calls as I have no voicemails, no one could even give me a hint of a phone number I was contacted from, spent hours on hold waiting and still nothing, it’s November 8th.

I will give Neo 3 stars because they have a good working App. But like most digital banks their Interbank Transfers move extremely slow. The other negative is their High Interest Savings account dropped from 3% to 2% in less than 6 months. I would liked to have left my money with them but I will be moving it to an institution that offers better rates.

NEO lures people in the shopping, malls, etc., telling them that they can get a credit card with no credit check up to $20,000 credit limit and it is not secured which means you don’t put your own money and use your own money to use the credit when you’re using the credit card. And then they start taking your information. All your information!. What do they do with that information? God knows! And then they tell you that you have a credit for $100 or $200 whatever but you have to pay them $50 which is refundable so they say. God knows how refundable it is but the point is basically they are taking your information on false premise. As far as I’m concerned, this is a scam and they are not to be trusted. They don’t tell you the whole story upfront even if you ask for it. At the end if you decide not to use their ridiculous card deal, they already got your information to use anyway they want. They lied to me, they tricked me and they took my information by first making me to think of their product differently and basically deceived me. They do this over and over again all day long to thousands of people. The whole thing is dishonest and as far as I’m concerned, it is a monkey business. I stop people from giving their information whenever I see them talking to someone! I will never stop, until they erase all my information and change their deceptive business practices!

I had Tims Mastercard and it was great. Then NEO took over on October 1 then my credit card statement jumped to 1,700 but my transaction history only shows Ive used only 1,200 on my limit, after they took over they added $500 to my account without explanation Ive emailed them asking for a transaction statement to verify they were unhelpful and this New Card they sent cannot be used online or their NEO App, I can’t see my account it’s all now through Email and phone calls to get information on my account I have to wait for someone to answer to get my account details etc!!
This company is horrible and they are a scam company! You can’t run a company!

This is the badest service ever. I got a $50 fee for no reason, (my neo creditcard is always up to date on paiment) and it'been 3:30 hours I try to contact them, on chat they say call them, but when I tried to call it says go on chat. I finally got someone on phone after 1:45 of waiting... and the line shut down... I lost my entire day on this... and didnt had any explanation or refund... dont use this company, there are bas as a scam.. and you will not be abble to solve any further issues... if I could gave them a negative star I would say -100 ... DONT GO THERE!!!

This company is a joke, l had 2 fradulent transactions which they let thrrough on my account, l reported the issue on Septem er 22 and got the message back saying we will contact you via email within 10 business days until today l havent heard back from them. The customer service number on the back of their credi number dosent work it ask you if you are 50 years old or younger and it terminates the call instantly. I am confused whether if this is the normal way to deal with customers in distress. I am considering to cancel my business with them .

I have been a Neo Financial customer for almost two years, but I have barely used the card during that time. Recently, while I am travelling outside Canada, Neo reduced my credit limit without notifying me in advance.

The timing is particularly frustrating because Neo is requiring me to complete verification that involves receiving a verification code by SMS. Since I am travelling, I would need to activate international roaming just to receive the code and complete their requirement.

What concerns me most is the impact that reducing my credit limit can have on my credit utilization and credit profile. Maintaining a healthy credit history is important, and I don't believe customers should be put in this position without proper advance notice and a practical way to complete the required verification while travelling.

This experience has also made me uncomfortable providing Neo with additional financial information that they have requested. I no longer feel confident relying on Neo for my financial needs.

I am sharing this experience so that anyone considering Neo Financial can understand what happened to me and make their own decision before opening an account.

DO NOT EVER USE THESE SCAMMERS!

They had my previous review removed! All I stated was that they closed my account while I was travelling abroad. Which is true! Why would I lie about that? They left me stranded in a foreign country to die. They closed my card, I couldn't pay the deposit for my hotel. I couldn't get food or water. I called them and BEGGED them to allow me to used my account so I could simply get shelter. I had $20,000 in the account- they refused!

They would not explain why they closed my account. They held my money and I had to rush to find another online banking institution at 2 am in a country I have never been to. It took them DAYS to transfer my funds to my new bank.

These are the worst, most cold-hearted, disgusting people in the entire world.

It's not like I'm asking them for their money or a loan or something, IT'S MY MONEY! I worked for it!

Worst credit card company. Not available to help. You waste your time trying to contact them. I want to cancel my credit card and they make it virtually impossible to do so. Stay away from this company

Neo Financial is reporting an R9 collection code for a pay-as-you-go / prepaid deposit card. No credit line or credit facility was ever extended to me. An administrative or top-up fee shortfall on a prepaid asset account cannot legally be reported as a defaulted credit account. This trade line is completely inaccurate and illegal. It has impacted my credit rating and ability to access other needed credit products. Do not use them.

no customer service can not cancel the card did not want was told it is a points card now i can't cancel it with out singing in and create a account this is not right beware this card has BAD BAD BAD AND NO CUSTOMER SERVICE

Received Reply Oct 14 giving me an email to contact which I did today. However, the email that they provided in their response below, does not work and it bounced back say mail delivery failure. So very helpful. I also submitted a complaint to the BBB to which Neo did not even respond. Very pissed customer.

Please reach out directly to our dedicated team at complaints......com. A senior specialist will personally look into your account, provide full details on the fee notification, and address the support issues you encountered.

- Yeni

Got notification that Neo is charging membership fees of $14.99 as of Oct 1, 2026. I found the notification of this confusing so wanted clarification. Tried to phone, just circles to send link to sign on to chat, tried support email but it bounced at not monitored try chat, tried chat for 30 min, thought simple question re fees, agent said she would check into my question, waited, she then said she lost thread, and asked what my question was, so I asked it again, again said she would check into it, so I waited, and waited and waited and then I was kicked out of the chat for INACTIVITY. There is no way to get answers to your questions and I would advise anyone thinking of using them to put your money elsewhere

if i could give -100 stars i absolutely would. agebts are incompetent and cant understand basic answers. Keeps asking the same questions i’ve already answered multiple times. Systems crash every 10 minutes and overall a useless app and a waste of time

cant even get a verification email to set up the f*ckin account. What a joke this service is, so glad they completely failed right at the start. Dodged a bullet.

I became a Neo customer through the Hudson’s Bay Mastercard. Despite always paying my statements in full and on time, I suddenly received a notice stating that my Neo World Mastercard and all my Neo services would be closed within 30 days.

Customer support first claimed that I had violated the terms and conditions, but refused to identify the term or transaction involved. I was later told that it was simply a “policy decision,” final and not subject to review.

I requested a clear explanation, a genuine manual review and an official complaint number. Instead, I received contradictory answers and a generic email claiming to confirm a “solution we agreed upon.” We had agreed upon no solution, and the email contained no complaint number.

I subsequently submitted a formal written complaint to Neo but received no acknowledgment of receipt.

The lack of transparency and procedural fairness is deeply troubling, especially when a financial account and a customer’s credit profile may be affected. I am not demanding that Neo extend credit indefinitely. I am asking for an honest explanation, proper handling of my complaint and confirmation that my credit record will be reported accurately.

Update — September 24, 2026: I submitted a formal complaint to Neo on September 16, following the complaint process set out in its own published policy. That policy states that Neo will respond within five business days. The deadline has now passed, yet I have received no response, no complaint reference number, and not even an acknowledgement of receipt. The complete lack of communication only reinforces my concerns about Neo’s handling of this matter. I will now pursue the additional remedies available to me through the appropriate consumer-protection and regulatory bodies.