Fastest service, i see alot of negative reviews even tho i ordered About 3 times and i got the trade request before i even choose what server to be in! But also everyone might have a different exper... See more
Company replied
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See what reviewers are saying
the customer service is great,i spoke to someone from their support team called somi and she was very sweet,i 100% reccomend this for anyone who needs help getting better things
Company replied
It's took 12 hours for me to get my order, i had to try evry 10 mins and nothing. Add a question if they want to change order number becouse of network.
Company replied
I like Neonpets better then starpets; you just login and a trade request is sent to you and there is no waiting and competing with other people to send a trade to request your items.They get back to y... See more
Company replied
Company details
About Neonpets
Written by the company
NeonPets is the best Adopt Me pet store, offering the fastest, cheapest, and largest selection of items.
Enjoy automated delivery that ensures your purchases arrive within minutes, and take advantage of our 24/7 live chat support for any assistance you need.
Discover a wide variety of pets including Ride, Fly, Neon, Mega Neon, and more variants available through multiple payment methods, and elevate your gameplay with ease!
Delivery Guarantee
48-Hour Delivery Gurantee
At NeonPets, we guarantee delivery: you’ll either receive your order, or get your money back!
Our bots and live chat support are available 24/7 to assist you. If you change your mind and decide not to claim your order, you can request a refund.
Additionally, all orders not delivered within 48 hours of purchase will be fully refunded. Partially fulfilled orders will also have unclaimed orders refunded.
Contact info
United Kingdom
- support@neonpets.com
- www.neonpets.com
4.1
Great
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I rlly like i was scared at first hut…
I rlly like i was scared at first hut im very glad they didnt scammed!!
November 8, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
I love neon pets a lot it’s so useful i…
I love neon pets a lot it’s so useful i can get so many pets i want! Somi from neon pets is so nice and has helped me on numerous occasions.
October 17, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reliable and great prices
September 27, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
the customer service is great,i spoke…
the customer service is great,i spoke to someone from their support team called somi and she was very sweet,i 100% reccomend this for anyone who needs help getting better things
October 3, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
It iss Good 👍
August 26, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Hi,
We are very sorry to hear about this. We take payment security extremely seriously and have extensive safeguards in place, including 3D Secure and additional fraud-prevention checks. While we do everything we can to protect against unauthorised transactions, unfortunately we cannot control how card details may be obtained or used outside of our systems.
Please contact us directly with your details so we can investigate the transaction and assist where possible. It is always more efficient to contact our support team first rather than leave a negative review for a quick response. Please email us at admin@bloxcart.com and we may be able to offer you a refund if your order is still unclaimed. We hope you can update this review upon a successful resolution through our support team rather than judging us too harshly and without an opportunity to help. I hope that helps.
Kind regards,
NeonPets Admin
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. How could we improve to become 5 out of 5 stars? At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Fastest service
Fastest service, i see alot of negative reviews even tho i ordered About 3 times and i got the trade request before i even choose what server to be in! But also everyone might have a different experience.
If you are hesitant about ordering just go for ittttt
August 4, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
I like Neonpets better then starpets
I like Neonpets better then starpets; you just login and a trade request is sent to you and there is no waiting and competing with other people to send a trade to request your items.They get back to you in minutes if your asking for help. They will refund you if something goes wrong which hasnt happened - i was offered a refund when the bot wasnt working once but I chose to wait and it was no problem, but i did not have to worry about losing anything like my money. Starpets will obviously and for at least now anyways have a way bigger selection but neonpets is just better and easier, and so its a great place to check for pets and for me i prefer it to starpets. Im writing this review because I know it will help them and neonpets has been good to me so I want to share the blessing; and Husien at Neonpets is the best :))))))
July 26, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Yass
I love how quick and easy it is, although l wish there was more stock but still 5 stars from me!!
June 28, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
My neon pets experience was amazing and…
My neon pets experience was amazing and that’s because every sense I got the first pet from there I’ve gotten way better trades and pets from those 3 pets I bought and I’m also glad I didn’t get scammed because you see when I first tried to trade the bot it kept declining the actual trade so after some time I sent an email to you guys but when I joined back I looked at my settings and my trades apparently were not on so when I turned my trades on the not immediately traded me and I was able to get my pets so I rate this app 5 stars out of 5 ⭐️⭐️⭐️⭐️⭐️ so thank you neon pets for the experience and I will keep using neon pets for as long as I can have a good one!! 😊😊
June 29, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Neon pets is good the Blox art business…
Neon pets is good the Blox art business is amazing the support workers are nice they are legit but it’s 4 stars because the bot glitched but the support workers SOMI was very helpful and understanding I would definitely use neon pets and they are issuing me a refund😃
June 29, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. We apologise for any temporary bot glitches. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
It was very straight forward as soon as…
It was very straight forward as soon as I friended the bot they accepted and I joined them really easily and straight away when I joined them it traded me and gave me the pet.
June 20, 2026
Unprompted review
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. We apologise for any issues or delays with the bot which you found unhelpful. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
I ordered a kangaroo and they didn't…
I ordered a kangaroo and they didn't give me it i paid 13 dollars and 41 cents for that! Please give me my money that was my last little bit of money I had.
April 27, 2026
Reply from Neonpets
Hi,
We are very sorry to hear about this issue. I have investigated your orders and can see many successfully delivered orders with you as a returning customer but none for a Kangaroo. You'll have to let me know at admin@bloxcart.com what the order number for this Kangaroo was and then we could help you out. In future, it is much better to contact our support team first rather than leaving a negative review for efficient help.
If you manage to get your Kangaroo, or just to better reflect your many successful orders in the past, we'd love it if you could update your review. Negative reviews such as these are very damaging to our company. I hope that helps.
Kind regards,
NeonPets Admin
i love my pet
April 25, 2026
Reply from Neonpets
Thank you for your feedback. We're delighted to hear that you had a positive experience with us. At NeonPets, providing the best customer experience is our top priority. If you need any assistance, please don't hesitate to reach out to our 24/7 live chat support team!
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