ERA New Age Real Estate Reviews 

TENANTS BEWARE. THE LANDLORD IS THE CUSTOMER. YOU ARE THE PRODUCT.

My experience with New Age Realty Group was an exhausting effort to get basic information about an apartment before making a substantial financial commitment.

Their application process requires $50 per person PLUS a holding fee equal to one month's rent ($1,495 in our case). Buried in the application's fine print is a provision stating that if you're approved but don't sign a lease within 14 days, they keep your holding fee.

Don't like the lease terms? Too bad. Your money is already on the line.

We specifically requested a sample lease and asked detailed questions BEFORE applying. Getting clear answers was painfully slow. Only after repeatedly pressing for information did we discover that the apartment was only being offered as a nonnegotiable short-term lease ending in July 2027, with a proposed one-year renewal rent of $1,895 (a planned 26.7% increase). None of this was disclosed in the rental listing, during our tour, or until we asked specific questions through a painstaking series of back-and-forth emails.

Their responses often took multiple days, sometimes requiring a follow-up email to receive any response. It felt like a tactic to discourage further questions and pressure us into handing over the money. I even called the office for clarification, only to receive an email immediately afterward that contradicted what I had just been told over the phone in regard to the holding-fee terms.

And here's the kicker: This apartment (which we really loved and still would take) has been sitting vacant for nearly FOUR MONTHS. Rather than secure a long-term tenant at the advertised price, they're proposing a short-term lease through July 2027 (it's Nov. 2026 now) followed by a planned $400 monthly increase (that's $4,800 over 12 months) if we want to renew for a year after July 2027. Four months of this apartment unrented, at the current rental price, is equal to $5,980. So it's costing them more money than they would recoup with the increase in July 2027 every month it continues to sit vacant now in 2026. Make that make sense.

And the sample lease itself? A staggering 37 pages of overwhelmingly landlord-friendly provisions, including a clause threatening lease termination or eviction for making "disparaging" comments online about management, the property or the landlord (regardless of truth). And even with that we were still willing to sign through July 2027 if they could agree on a reasonable increase in the rent vs. a $400 one!!

Had we simply followed their application process without asking questions, we would have risked $1,595 in fees before discovering the true length and terms of the lease we were unable to accept.

Housing is a necessity, not an opportunity to pressure people financially into signing contracts before they've had a fair chance to review the true and complete terms.

My advice: Request the COMPLETE lease for your specific unit or property. A sample lease may not tell you the term length or include plans to increase your rent by $400/mo. You must ask questions. Get every financial term in writing BEFORE applying or handing over a cent.

After this experience, and the frankly insulting/predatory lease terms they attempted to lock us into, I would not recommend this company to another Philadelphia renter.

Give this place 0 star if I could. My neighbor upstairs flooded my bathroom and bedroom. Management refused to go after compensation. My bathroom still hasn't been fixed. Don't move into a place like this. Manager writes his own name on the fire extinguisher like he's certified technician. Not safe for family or anyone.

The easiest and fastest application process and move-in I have ever experienced. Terrific agent, Terrence, who responded in timely manner to all my questions.
My new place is fantastic and the property management company is top notch! Highly recommend them

Worst property manager company ever.You pay them and all they do is defend the tenants every time they brake stuff in the house, if you think they are there to protect you &your propery you are for big dissapontment!!!!DONT USE THEM HOT GARBAGE...

My ERA agent in Switzerland "talked the talk" without "walking the walk!" I had already an interested buyer, who had contacted me personally, when this particular agent came on board, talked up a good story, basically promising a much better outcome than the offer already made. In the end, and after much embarrassing fanfare, it turned out to be just fluff, or should I say, "bluff," and those very first people I had landed WITHOUT this particular agent, wound up getting the house for a price I could have easily negotiated myself! When I suggested he at least split his commission, or give a discount, he called me "rude" and "out of place!" I would NEVER recommend ERA, or this agent, to anyone!

We found New Age Real Estate online and called them to come meet with us and discuss selling. John met with us, photographed our condo and sold it within 10 days all during this pandemic. He is knowledgable, very friendly and super professional. We could't have asked for anything more and will definitely be using his services in the future. To anyone wanting an easy no hassle real estate experience John is your man!!!

UPDATE: Shortly after posting this review, management reached out to us to rectify our issue and address the unprofessional behavior of their employee. We appreciate the promptness and professionalism of their company in making the situation right. It sounds like they will do their best to ensure this situation does not occur with future tenants.

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PREVIOUS REVIEW:
DO NOT RENT PROPERTIES MANAGED BY THIS PREDATORY COMPANY. We have been renting for 15 years and never experienced such predatory practices. We were model tenants and left the apartment cleaner than any other apartment we’ve ever lived in. We did everything on their MULTIPLE cleaning checklists including WASHING THE FREAKING LIGHTBULBS. They still found every possible way to nickel and dime us out out of half of our security deposit, including charging us $55/hour to clean things we already cleaned or to clean things that weren’t on their checklists, routine wear and tear (paint touch ups) and the gas for their maintenance guy. Also, we were told during our lease that we could not hire our own carpet cleaners and the cost of carpet cleaning would be deducted from our security deposit. After our lease ended, they sent a message indicating they assumed we’d had the carpets cleaned already. We were honest that they hadn’t been cleaned because they said they had to do it. Now I wish we had done it ourselves. Getting them cleaned ourselves would have saved us quite a bit as they charged us $212 for a 900 sf apartment.

Our main contact was not very professional throughout the duration of the lease. He emailed and texted us messages meant for other people on multiple occasions. Our last month in the apartment he never contacted us once on what the move-out procedure was or offered to do a final walk-through. Not knowing what else to do, we left the keys in the apartment on the last day and texted him that we’d moved out. He didn’t contact us until the day after our lease ended. Now I know why! It was so he could find hundreds of dollars worth of issues with the apartment to deduct from our security deposit after it was too late for us to do anything about it. It’s clear now they intended to hire their expensive professional cleaners on our dime regardless of how well we cleaned.

I’ve never not received my full security deposit back after 15 years of renting. Do not rent from New Age Realty unless they’re fine with them spending your security deposit on expensive professional cleaners. They do not treat good tenants with respect and I’m glad to be done with them.

Used them when they they were called ERA, would never use them
again.
Made several mistakes on their contract and charged me 5% commission for selling my house.

Surprise expenses too often, Extended vacancies with outdated apartment ads listing incorrect pricing.

I've been with ERA NewAge for almost two years now. I work with Annette, and she's great, very helpful, polite, patient and available. I'm out of state for job Like many other property owners, and I never have to worry about my house, she takes care of everything and I don't have to think about it, i really appreciate her efforts and their support...so far i've had a great experience and I'd definitely recommend ERA New Age to anyone who is looking at getting into a rental property.

Prompt, honest and reliable.

AAA.
Listeners, Always willing to make their best to meet our concerns and, to work out together for the best solution for all parties.

Daren is the magician and the solution provider behind it all.

Agents are professional, however, communication needs to improve when selling or leasing property, including a more transparent outline of the process and regular updates throughout.

We are out of state owners and have used ERA New Age Real Estate for the past 7 years and we couldn't be happier! From the start we were very impressed with every staff member, services offered, and the convenient, automated monthly statements. Most importantly, we have been very impressed with the quality tenants ERA has found for us and their professional knowledge and response times to pertinent issues. The entire staff works well together and with us/the owners.

I would love nothing more than for ERA to expand nationally, as we have other rental homes in CA and NV. Of the 3 professional property management companies we have for our properties, ERA is far and away the best! They make sure the tenant is happy but definitely work for us, the owner. I wish the same could be said for the other managers we employ.

I have had excellent service from New Age Real estate. I can not think of anything would improve their performance.

I have been using ERA for a few years now. I can honestly say they are wonderful to work with. ERA finds great tenants for my properties, and I have not had a vacancy since they took over. They communicate well and if I have a question or concern, it is always handled in a prompt and professional manner.

Thanks ERA!

New Age manages two properties for me. The units have stayed full for years with good tenants. Damages and repairs have been minimal. The managers have been very responsive with good paperwork.

Would highly recommend to others and would use if I purchased additional Colorado property.

Thanks

I have been extremely pleased with my service at New Age Realty. They are thorough, efficient, and communicative. I have not ever had an issue, and all payments and communications have been great.

We have been with this company for several years now and found them to be easy to contact & reliable & honest. I recommend their service to others.