While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.9
2 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A TOTAL FARCE- GET THERE HAVE TO PHONE AS CODE AND PIN DONT WORK AND THEN YOU GET KEYS GO OUT AND COME BACK AND KEYS DO NOT WORK SO LOCKED OUT FOR THE NIGHT- AND THEY WILL NOT REFUND- THE MANAGER KATRINA IS A TOTAL MONSTER- DO NOT USE AS YOU ARE NOW WARNED
I made and cancelled a reservation the same day through booking.com. The hotel pre authorised my card for the first night, however the hotel can not provide proof that they released this money back to my credit card the same day I made the reservation. I called and spoke to the hotel manager and he informed me that he can not provide this document. My reservation was made and cancelled on Sept 4th 2017 which he informed me that it could take up to 10days for the release. It is now been14 days and this is why I am following this up. Please reply to this review and inform me why you can not provide a document that proves you have released this? If you have not released it then please just release it today and provide this document to booking.com ASAP. Worst customer service and attitude from a hotel manager I have ever experienced!!!! I highly suggest never to deal with this hotel EVER!! See there reviews on booking.com (5.7 average based on 662 reviews) .
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
