New Era Cap  Reviews 

14,450
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 2,166 reviews, reviewers had a great experience with this company. People frequently share that browsing the official online store is simple and straightforward, offering a fantastic selection of comfortable and stylish apparel. Consumers consistently praise the superb product quality, noting that purchases arrive promptly and are always securely packaged in great condition. Some reviewers were not happy with delivery complications, noting unfortunate instances where packages went missing or couriers completely failed to follow delivery instructions. A few customers also mentioned receiving incorrect items or incomplete orders, which required extra time, multiple attempts, and customer support assistance to successfully resolve the matter.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the amazing quality, beautiful designs,... See more

Quality

Users describe positive interactions with quality, frequently praising the fantastic designs, comfortable... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive on time,... See more

Order

People report ambiguous experiences with order, as many reviewers highlight fast shipping, easy checkout, and... See more

Service

Reviewers express great satisfaction and appreciation regarding the service, highlighting absolute amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have no problems with NE caps , The caps are fantastic, and good quality and great designs….. my problem is who they use to deliver……DPD….. awful That’s the only reason I have stopped ordering……... See more

Rated 4 out of 5 stars

Decent enough, good shape - no where near as robust as melin caps but much cheaper - cleans ok but don’t wash or it will never go back to shape

Rated 5 out of 5 stars

Bought the Ralph Lauren baseball caps and a bunch of other items. (NY Yankees fleece jacket, floral caps x3, stain remover eraser, brush and cap peak bender... thing.) Usual New Era purchase; excellen... See more

Rated 5 out of 5 stars

Amazing quality love the cap I bought for myself the design and colour really pops and I bought a raiders cap for my dad's birthday can't wait to give it to him. At checkout amazing student discount 2... See more


Company details

  1. Headwear Store
  2. Baseball
  3. Basketball Club
  4. Clothing Store
  5. Football Club

About New Era Cap

Written by the company

new era

New Era Cap Co. is an international lifestyle brand with an authentic sports heritage that dates back 100 years.

We are the official on field headwear provider for the teams in the MLB, NBA and NFL.

Other sports we have products for include football, motorsports, and rugby. We provide headwear for the likes of New York Yankees, LA Dodgers, Chicago Bulls, LA Lakers, Las Vegas Raiders and more!

Within these teams we have a range of headwear styles for everyone, these include:

- Our iconic 59FIFTY Fitted Cap
- Trucker Caps
- 9FORTY Adjustable Cap
- 9FIFTY Snapback Cap
- Beanie Hats
- 39THIRTY Stretch Fit Cap
- 9TWENTY Adjustable Cap

We also have a large range of exclusive clothing and accessories for all our different teams, from hoodies & sweatshirts, t-shirts, tops, vests, jackets, joggers, track pants and shorts.

Make sure you sign up to our emails today and receive 15% off your first order and be the first to hear about all the latest exclusives!

Click Here to Shop at New Era Cap now!

SHOP NEW IN SHOP HEADWEAR SHOP APPAREL SIGN UP NOW

Contact info

4.2

Great

TrustScore 4 out of 5

14K reviews

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4.2

All reviews

(14,450)

2,280 reviews in the last 12 months

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Rated 4 out of 5 stars

I like the caps I bought

I like the caps I bought. I was a bit disappointed that I ordered a cap then had the item cancelled just before my order was dispatched. This happened twice before I emailed customers services to let them know the item appeared available online however was cancelled twice just before dispatch.

September 18, 2026
Rated 3 out of 5 stars

Sizing…

I have bought a number of hats from New era.
But the one most annoying thing is their sizing fluctuates between each cap. For instance you could buy one cap in the medium to large size and it is perfect. Then when you purchase a second cap in the same size it is too tight. I know the cap that I purchase is only £20 but it is a great cap when it fits correctly. It is a total roulette if you get a good one.

September 18, 2026
Rated 1 out of 5 stars

Ordered 4 caps

Ordered 4 caps, 3 arrived ok the 4th they sent a completely different cap, customer service advised they wouldn’t send the one I actually ordered and only option was me to go through the hassle of a refund

September 15, 2026

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