Nexplayground Reviews 

Before buying Nex Playground, I contacted their support and said clearly that I did not want a yearly subscription – I wanted to buy individual games. I was told the subscription was necessary to fund development and new content. I trusted them, accepted the Play Pass model and bought the device.

Now my yearly Play Pass has gone up from about €80 to €100 – a 25% increase. This is despite Nex's official announcement in March 2026 that the Play Pass price would remain the same.

When I complained, support replied with a standard text about "regional pricing". When I asked for a fair solution for an existing customer, the answer was simply no – the only offer was to cancel.

The device itself is fun and my kids enjoy it. But without Play Pass it offers only five games, so once you own it, you are locked into whatever price they decide next.

My advice to other families: think carefully before buying into this subscription model. Reaching the top is one thing – keeping customers' trust is another. I will not renew my Play Pass.

Up until today, this was a 5 star product and experience.

With the new starri update my 9yo and 5yo no longer want to play the game. The new UI is too chaotic, and my son who grew to live and be a pro at this game, now says "I don't care", "why'd they change the one I loved". We'll be cancelling the annual membership and selling the Nex.

Make it impossible to cancel the playpass in their site. Predatory!

My name is Lewis. Please be cautious of this company; they offer subpar customer service and prioritize their own interests. I ordered the device and used it for a few days. Only a few games (of poor quality) are available to play, while the rest (of mid-quality) are locked behind a yearly $94 subscription paywall. I subscribed, only to find it was a waste of money. I tried cancelling so I wouldn’t be charged the following year, but I was still charged again the next year. I contacted them and opened a dispute, but they informed me I wasn’t eligible for a refund. They explained that even if you cancel the subscription three days before renewal, you are still charged the full amount for the next year.