NEXT LEVEL UK Reviews 

614
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally prompt delivery services and the impressive, high-quality craftsmanship of the various items received. Many people note that online ordering is completely straightforward and the delivered products match their online descriptions perfectly. Buyers often express deep satisfaction with the wonderful range of available goods and pleasant customer support interactions. However, some customers also noted occasional issues with delivery delays or external packaging arriving somewhat damaged during transit. A few reviewers experienced frustrating problems with missing components or orders failing to arrive at their destinations entirely.

What people talk about most

Product

Users describe positive interactions with product, noting that items arrive in excellent condition, feel... See more

Quality

People report positive experiences with quality, noting that items arrive in excellent condition and feel... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting that items arrived very... See more

Order

Consumers find order to be positive, highlighting fast delivery, easy product selection, and smooth ID... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery and great prices.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The axe I ordered arrived quickly and well-packaged. The reason my rating isn't 5 stars is that the axe is slightly different from the reference image on the website. The runes aren't blue, and the ax... See more

Rated 4 out of 5 stars

Item was exactly as described. Was dispatched quickly.However the box was very badly damaged so I couldn’t use it to be able to store/gift the item. The outer packaging was good, heavily taped so was... See more

Rated 5 out of 5 stars

Easy to select and order the product. The delivery was prompt and very well packaged. When the lightsaber arrived it came with loads of free things including an excellent hard carry case. The Darksabe... See more

Rated 4 out of 5 stars

Thank you for my lovely sword delivery was fast and easy. , postman just asked for ID and signed for item. I would just say the handle and the shaft don’t clip tightly together unfortunately so sw... See more


4.6

Excellent

TrustScore 4.5 out of 5

614 reviews

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Asks customers to review

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Replied to 9% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(614)

245 reviews in the last 12 months

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Rated 5 out of 5 stars

Truly incredible and wonderful

Truly incredible and wonderful. Love it so very much and will be getting all FF swords and more soon! 😁 Thank you all so very much and all the best to you! 💖 See you soon 😊💞

November 3, 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

Fab company, Delivery was very fast.
The item was very clear and I could see exactly what I was buying. I'm not well versed in buying weapons but felt confident in my purchase
Now the item....!
I mean WOW! It is stunning! Almost wanted to keep it for myself rather than give it as the gift it was meant to be. It was absolutely well worth worth what I paid and arrived packaged well protected and signed for. If you've been umming and aahing I highly recommend you go for it, you won't be disappointed. I'm not an A I robot I am a human bean who is very happy with her sword!

November 3, 2026
Unprompted review
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Rated 4 out of 5 stars

Looks just like the picture

Looks just like the picture, good detail and feels solid to hold, paint work is overall very neat although there are a few spots where I think some paint spilled so it would have benefitted from a through check over before being packaged.
Delivery was very quick, and the axe was neatly packaged

October 30, 2026
Unprompted review
Rated 3 out of 5 stars

Good quality

Good quality
The products are in excellent conditions. Unfortunately they arrived too late for our halloween. party.

November 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Got scammed nearly £250

At a comic con convention I bought a lightsaber for nearly £250 and i found out the hilt was not in the box and the outer box before the locked one isn't even theirs, i was also never shown the contents inside the box which is meant to be standard procedure.

October 24, 2026
Unprompted review
Rated 2 out of 5 stars

Poor after service

Good points:
Easy purchase and resolved age identification quickly due to server issues.
Item dispatched and received in good time
Item well packaged

Bad points:
Upon opening (exclusive edition anduril) quality issues were apparent - burrs upon hilt, rusting/gold coating damaged/peeling on placard, marks through pattern on blade.
Some of the issues I would accept but the pattern on the blade (whole reason for purchasing) is an issue.
I was happy to discuss with the company however it has been nigh on impossible to receive any feedback or response from them.
I have sent multiple emails and sent requests through their help section on the website only to receive responses from an AI chat bot confirming they’ll look into the issue.
I have given plenty of time and opportunity (first reported in beginning of September) as I accept companies are busy and may have a backlog of emails and orders to fulfil. That being said, I think almost 8 weeks with no response is poor business considering I was hoping to purchase more through them given their initial service.

September 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I needed a mask for a Japanese Horror…

I needed a mask for a Japanese Horror themed Halloween party. I was thinking Onibaba. I found the very mask I needed at Next Level. It arrived fast and very well packed. Very high quality mask Oni devil mask, can’t wait to freak-out some people…Hwahahahaa!

October 16, 2026
Unprompted review
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Rated 5 out of 5 stars

High quality service

I made an emergency last minute order for an item to complete a high quality costume. The item in question was delivered well within 24hrs, was of very high quality and extremely well packaged. I would definitely order from them again - highly recommended

October 14, 2026
Unprompted review

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