Nina Kane Jewellery Reviews 

218
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that the jewelry is absolutely stunning, beautifully packaged, and consistently matches the product descriptions and online pictures perfectly. Consumers also deeply appreciate the remarkably quick delivery times alongside the genuinely helpful customer service provided by the wonderful owner. Some reviewers were not happy with order discrepancies, noting that certain items looked completely different from the website images, arrived completely incorrect, or fell short of expectations. A few people additionally mentioned experiencing frustrating communication roadblocks and troublesome returns processes when attempting to resolve their order issues.

What people talk about most

Product

Consumers find product satisfaction to be high, with reviewers frequently praising the beautiful, well-made... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the stunning,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting that shipping is fast and... See more

Customer service

Customers had positive experiences with customer service, frequently praising immediate responses, helpful... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers praising easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Package arrived beautifully packed. A lot of effort has gone into the presentation, which is going to make an excellent present. The ring itself is exactly as described and pictured. I'm sure my daugh... See more

Rated 5 out of 5 stars

How anyone can not like Nina Kanes product is beyond me, they are stunning and her customer service is second to none, not like you would need to contact her as I have bought from her for nearly 3 yea... See more

Rated 5 out of 5 stars

Lovely jewellery which is tarnish free and waterproof. Always quick delivery and well packaged. Always unique items to choose from. Highly recommend

Rated 5 out of 5 stars

I have been buying from Nina Kane for ages and have never been disappointed. The jewellery is always exactly as described and the quality is consistently lovely. I would definitely recommend this bran... See more


Company details

  1. Jeweler

Written by the company

Bespoke, Waterproof and Non Tarnish Jewellery for all occasions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

218 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(218)

50 reviews in the last 12 months

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Rated 4 out of 5 stars

First time ordering

First time ordering. There was an issue with delivery as it was on its way, then for no obvious reason, the status changed to say it was heading back to the sender. Contacted NKJ and got a very quick response to say they were as confused as I was, but would dispatch another ring the following day. Unfortunately, that didn’t happen, but when I emailed again, I received a response and dispatch notification pretty quickly.
Ring itself is lovely - exactly as shown in the pics. Really nice packaging too.

October 23, 2026
Unprompted review
Rated 5 out of 5 stars

Buy from here immediately!!

My jewellery has arrived today and it is honestly stunning! as an anxious girl having the pieces to fiddle with is an amazing addition that not enough brands do ! i contacted them about how amazed i was at the inclusivity on the website for all different pieces and she responded immediately and has been so lovely. the jewellery arrives so beautifully packaged and i know they are pieces i will wear 24/7, i couldn’t be happier! so affordable for what u get and i will definitely be shopping on their website more frequently! honestly i am so pleased and thankful as she even gave me an extra gift !!! ❤️❤️❤️

October 13, 2026
Unprompted review
Rated 2 out of 5 stars

The item received is not the same as…

The item received is not the same as imaged on the website. The item I received looked faulty as visually it looked as if a gemstone was missing, but I was told this is how the necklace is made, but as mentioned it does not look like that online. The packaging inside was always quite grubby. I have returned and waiting for a refund, although I have had to cover the cost of return, which is appallingly considering the item is not as described. I’ve given two stars for the quick delivery and response to my issue.

September 17, 2026
Unprompted review
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Rated 4 out of 5 stars

Very easy online ordering.

Very easy online ordering and despatch updates. A little slow in delivery but adequately packed. A nice little jewellery box exactly as described online but rather pricey for what it was. Overall, a good transaction.

September 1, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with this company, particularly due to the lack of communication and the failure to respond to my emails for three weeks.

I returned all the items I purchased via tracked postal delivery, and according to the postal tracking information, the returned items were delivered to them on 22 July. Despite my follow up email on 30th July, I received no acknowledgement or response from them until 8 August.

As I had received no response or confirmation regarding my refund, I had no choice but to contact my credit card provider to raise a dispute. My credit card provider subsequently refunded the amount to me.

Then, on 9 August, I received the first email from the company stating that they were going to process my refund. I cannot say whether this response was prompted by the credit card dispute, but the timing was certainly disappointing.

Overall, waiting three weeks without any response after returning the items was extremely frustrating. I would have expected much better communication and customer service throughout the process.

August 9, 2026
Unprompted review
Nina Kane Jewellery logo

Reply from Nina Kane Jewellery

Hi AL,

Thank you for taking the time to leave your feedback. We’re sorry to hear you were disappointed with your experience.

We would, however, like to clarify a couple of points. Our Terms & Conditions clearly state that refunds can take up to approximately 15 working days to be processed once a return has been received. Your return was therefore still within our stated processing timeframe.

We also advised you that your refund would be processed, in accordance with our returns procedure. Unfortunately, you chose to initiate a chargeback with your credit card provider before the refund had been completed. As a result, once the chargeback was raised, we were no longer able to process the refund ourselves, as the funds were being handled through your card provider.

We appreciate that waiting for a refund can be frustrating, but we always endeavour to process returns in line with the timescales set out in our Terms & Conditions. We wish you all the best.

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Rated 5 out of 5 stars

Amazing shop

Super great seller whose items always get delivered quickly, don’t think I’ve ever had to wait more than 3 days for delivery. The jewellery is always the best quality, stunning and packaged great. 🤩

June 28, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality Jewellery

I have purchased from Nina Kane various times and most of my jewellery collection is now pieces from Nina Kane. Very happy with latest purchase. Would recommend

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful quality jewels

Absolutely beautiful jewellery from this company and an even more beautiful business owner! Such great quality pieces and customer service is outstanding! Would highly recommend.

June 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Stunning jewellery

If beautiful and stunning jewellery at affordable prices is your thing, then Nina Kane Jewellery is for you. I have so many beautiful necklaces, earrings, rings and bracelets brought of the TT live and the web site. I’ve always been super happy with my purchases and Nina is so helpful and lovely. I recommend Nina Kane Jewellery to everyone

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

How anyone can not like Nina Kanes… simply amazing

How anyone can not like Nina Kanes product is beyond me, they are stunning and her customer service is second to none, not like you would need to contact her as I have bought from her for nearly 3 years now and not a problem, always stunning and always a pleasure to receive her packages they make my day. Thanks Nina Kane

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Nina Kane jewellery

I've bought loads of Nina's jewellery.
Great quality, she always buys unique and beautiful pieces that u can't find anywhere else for the claim game and bargain prices too.
Nina's Shop also has some beautiful pieces on there too.

Nina is so lovely and helpful and such a laugh on her lives.

June 7, 2026
Unprompted review

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