BRING BACK THE ORIGINAL NIVEA COCONUT & MONOI OIL LOTION - You have ruined the nicest cream !!!! Lost 4 customers over here - it doesn’t even smell like coconut anymore and you just end u... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a disappointment that you have pandered to left wing woke bullies. They’ve hidden behind a clever slogan of stop funding hate whilst peddling hate themselves. You’ve lost my custom until you stop... See more
I have used Nivea Soft Cream on my face daily for decades. For the modest price, it used to be absolutely fantastic. In fact, it outperformed creams that cost five times the price because it abs... See more
I am absolutely disgusted at Nivea siding with left wing extremist groups in boycotting GB News. You are in the business of selling beauty products - no one is interested in your warped political vie... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BRING BACK THE ORIGINAL NIVEA COCONUT &…
BRING BACK THE ORIGINAL NIVEA COCONUT & MONOI OIL LOTION -
You have ruined the nicest cream !!!!
Lost 4 customers over here - it doesn’t even smell like coconut anymore and you just end up with a load of white sitting on the skin and it doesn’t even absorb and when it does I may as well not have bothered rubbing it on my skin in the first place!!! Beyond disappointing!!!
Won’t be buying from Nivea again, this product clearly hasn’t been tried and tested or if it has and it was agreed the new formula was good enough for the shelves, that person/s need to be fired quite frankly as they have hugely failed!!
I hope the quantities bought also considerably drop, so you change this back!
What a disaster!
A Decades-Long Loyal Customer Ruined by the Terrible New Formula
I have used Nivea Soft Cream on my face daily for decades. For the modest price, it used to be absolutely fantastic. In fact, it outperformed creams that cost five times the price because it absorbed instantly and left a beautiful, non-greasy finish.
Unfortunately, Nivea has recently changed the formulation to make it vegan, and the result is a total disaster. The cream no longer absorbs into the skin. Instead, it sits heavily on the face, leaving behind a sticky, greasy, and incredibly uncomfortable film.
I understand the desire to update ingredients, but completely ruining the texture that made Nivea Soft legendary has alienated your most loyal customers. I am incredibly disappointed.
Please bring back the original formulation—even if you have to sell it as a "Classic" variant—because this new version is completely unusable for those of us who loved the original.
Sunburnt
My husband was sunburnt as a result of using Nivea Sun Protect & Moisture and he used factor 50. The texture of the product is watery and runny. Do Not Buy- it is a health hazard!
Good value shaving cream.
Allergic reactions mean ill use Nivea no more
I have used Nivea my adult life (currently in my 40s). In my late teens and 20s I’ve used various branded hair colours, multiple branded make ups and products and I have never experienced allergic reactions to any product. I tried Nivea dark spot corrector and came out in a rash, my face become swollen, my cheeks were raging on fire and itchy, I got steroid cream from my gp to make it better which took about a week.
While on holiday, I found in my bag Nivea anti dark spots sun protection. I did pause and think do I, don’t I but it’s a different product and that was a foolish mistake! Now sitting here, swollen face, itching, rash on my neck. For me, that’s it, I’m done with Nivea products.
All I would say is particularly if you are going to use any of the dark spot range, do that patch test and wait 24 hours!
A little goes a long way!!
I am 83 years old and I neglected my skin on my face for a while,it became very dry,I tried every product on the market from ridiculously expensive to cheap as chips.I had about given up when I saw the advert for Nivea on the tv.Why not?I thought,it was the best decision I had ever made!within a few days I noticed a difference then my granddaughter gave me a kiss and said "Nan your skin is so soft"Now I use it every day it's reasonably priced and a little goes a long way!I recommend Nivea soft to anyone that has dry skin!
Amazing product
Amazing product - soft, glowy skin!
I was recently sent a sample of Nivea's Soft Moisturising Cream and I LOVE it so much. I don't often get excited over anything skincare but this product is amazing - makes my skin feel so much softer than other moisturisers I've tried, looks glowy and it smells gorgeous. Also lasts a long time - my sample said 7 days but a tiny amount goes a long way & will definitely last me a few weeks! thank you Nivea
Nivea men anti-age…
Recently bought Nivea men anti-age power moisturizer but I am not happy with it at all. The cream stays on your skin,not moisturizers at all and does not get absorbed into skin. It easily comes up with ribbing with finger. I paid around £24 in Boots.
Q10 Anti Wrinkle Cream
I bought their Q10 anti wrinkle cream and the pot of cream is only half the size of the box it comes in. I feel cheated
Nivea Q10 wrinkle is great it does what…
Nivea Q10 wrinkle is great it does what it says and builds up over time
Can't buy "Nivea Ecorefill hand soap…
Can't buy "Nivea Ecorefill hand soap tabs" everywhere, even checked via your website shows the store, the staff said never have this in stock, really bad, waste the bottle
Complaints Ignored
Contacted them through social media 2 months ago with a complaint about their shaving foam dispenser. Sent them a reminder a month later and was told it had been passed on to the relevant Dept for their attention. Just wrote yet again for a response but am not holding my breath any more.
Hand cream Beeswax
This review is intended only the subject line product.
After the long UK summer, we had the snap cold. Shortly, my hands had several and very painful cracks on the top. I had to go to a well known convenience store and found only the overpriced product mentioned above.
After 1 week of daily application, I realized that Nivea is taking a ride on the customers because the cracks on my skin kept growing and still causing pain.
Then, I finally understood the old way is always better, I went to a pharmacy and bought the old fashioned Nivea hand cream, the one in the blue and flat packaging and after 2 days of applications almost all the cracks have vanished and pain stopped in one day only.
Needless to say the latter product, on top of being far more efficient, costs also half price of the Beeswax one.
Regards
Think they're trying to run their electronic site via a steam engine......
Just been on their website and to be honest it's got to be the worst online site I think I've ever been on.
Constantly sticking and crashing. I've got better thing to do then wait for this site to catch up to the present time, think it's still trying to exhaust via a steam engine.
Don't think I'll be using any nivea products soon. Much better sites out there.
NIVEA...... HELLO AND GOODBYE.
31st August 2022
31st August 2022
Congratulations Nivea!
On your Extra gentle eye makeup remover! It was gentle and removed make up far better than the Gentle one also liked the new bottle. Was very impressed how it lifted make up (concealer eye liner mascara) so thoroughly and so easily. Thank you I am hooked!
Got a terrible rash
Got a terrible rash from using nivea for men. Probably something to do with the fact they sponsor Liverpool FC, which I'm actually allergic too.
I will no longer use Nivea's products…
I will no longer use Nivea's products due to their boycott of GB News! Go Woke, go broke!
I am boycotting this woke pathetic knee…
I am boycotting this woke pathetic knee bending corporation due to their boycott of GBnews.
I do not support any organisation that have an issue with free speech
I am absolutely disgusted at Nivea…
I am absolutely disgusted at Nivea siding with left wing extremist groups in boycotting GB News. You are in the business of selling beauty products - no one is interested in your warped political views! Go Woke, Go Broke. I will never buy any of your products again.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








