Nochex Reviews 953

I own a business that uses Nochex to take online payments, I have been a customer of theirs for over 10 years. Their team is super responsive and the technology is great. Thank you to Lukman and Charlotte for all their help.

I've used many payment processors I've the years and nochex are my favourite

The site hasn't been updated since 2021. There is no current information. Charging a membership fee is an outright scamm

Lukman was very helpful and speedy in resolving our query

100% frodsters. Took my money and didn't even bother to contact or send the goods. If you value you time and money do not deal with them.

Been with Nochex for years as a merchant, Lukman is our primary contact at Nochex and is always very helpful in replying and solving any problems which may occasionally arise.

Always there to help. Nothing is ever a problem

Nochex secured a refund for me from a supplier that didn't deliver. I'd only emailed Nochex to advise they stop processing orders for that supplier as TrustPilot reviews showed this was happening to others, but they went above and beyond to recover my money - exceptional and great to have a payment platform like this that supports the consumer.

Nochex have provided a terminal and merchant services for my business for a number of years, and I am very happy with the service they provide. Good support and back up available whenever I need it.

The team were absolutely fantastic in getting me back up and running. Charlotte, James & Khalid were all fantastic. The speed at which they worked was incredible. Communication was excellent throughout too! Highly recommend.

This is a fraudulent website pretending to be linked to the council and taking peoples money for clean air zones. This company have cost me £515 for falsely advertising clean air space payments for Birmingham. STAY WELL AWAY!!!! Hi I did, and still you did not forward my payment to Birmingham council. You are just fraudsters . Why advertise payments for clean air zones when your company doesn’t cover these options? Your company is vile!!! I’ve had a bailiff at my home this morning after me fighting against Birmingham council that I’ve paid for clean air zone through your website. Even the transaction through Lloyd’s bank and the councils didn’t even receive payment plus I was overcharged by yourselves for clean air in Birmingham at the price of £15. I was just visiting to take my daughter to Disney on ice. Your company again are sick fraudsters. Are you hell sorry?!! I’ve been emailing since December 2024 and a bailiff this morning demanding £500 for non payment on f clean air after paying you lot!!! Vile ppl. I could have lost my car this morning before taking my child to school over clean air in Birmingham. Which I paid through you rot bags! Let me add a photo to prove how rotten your company really is. Fuming in anger how you’re trying to defend yourselves and embarrassing as a parent to have bailiffs at my home over clean air to take my car over how much?!!! Bouncing and so hurt. Working ppl who pay over the frigging top on tax etc to get threatened upon when we pay soul heartedly is sickening to the core! I don’t know how you lot sleep at night! Even the bailiff agreed about how sick the system is and you lot are. I’ve over fifty emails I’ve sent to your company with the screen shot of the transaction of monies I sent to you thinking it was for Birmingham clean air. Not one response.

Great payment provider with genuinely helpful people

I use Nochex to handle payments on my website, and the whole experience has been really positive. The system itself is straightforward, reliable, and does exactly what I need it to do for my online business.

What’s really stood out for me, though, is the support. Charlotte and Lukman have both been fantastic. They've been so friendly, patient, and very knowledgeable. Any time I’ve had a question or needed advice, they’ve been quick to respond and happy to help, not just with technical issues but with practical guidance too.

It’s reassuring to work with a payment provider that feels approachable and supportive, rather than distant or overly corporate. Nochex has made running payments on my site much easier, and it’s nice to know there’s a real team behind the service if you ever need them.

I’d happily recommend Nochex to anyone looking for a dependable e-commerce payment solution with great customer support.

Lukman was very swift and affectionate with resolving my issue within my checkout area. Thank you Nochex your staff are amazing.

I used Nochex for a number of years to take payments for my legitimate hosting business without any issues. Then, completely out of the blue, my account was closed because my business was suddenly deemed “too high risk”. No meaningful warning, no constructive dialogue, just a blanket decision.

What makes this especially frustrating is that, after reading more recent reviews, it appears Nochex has since dramatically shifted its stance on what it considers “high risk”. There are numerous reports suggesting they now process payments for organisations that look, at best, questionable - including entities masquerading as councils or government bodies. The irony isn’t lost on me.

From the outside, it feels like legitimate small businesses are easier to drop, while more dubious operations are tolerated, presumably because they’re profitable. That may not be the intention, but it’s certainly the impression their actions and current reviews give.

Sad to see how far standards seem to have slipped. I’m disappointed, but unfortunately not surprised.

Edit after reply from Nochex;

Thanks for the reply. It’s unlikely you’ll be able to locate my account, as this took place over 10 years ago and I would be surprised if it still exists in your systems.

My concern isn’t really about reopening an old case, but about the wider pattern reflected in more recent reviews. If Nochex truly takes “great care” when vetting merchants, it’s disappointing to see so many reports here from people who appear to have been scammed by organisations using your platform.

That contrast - legitimate long-standing businesses being labelled “too high risk” while questionable operators seem to pass checks - is the reason I felt it was worth adding my experience, even after all this time.

Charlotte was really lovely and patient. Taking her time to talk through the process. Thank you ! ☺️

Charlotte has been helpful throughout the whole process and always answers my questions quickly and politely.

The Nochex charity merchant account has been designed to make it easy for campaigning charities to accept donations - and I'm sure it gets 5 stars for that - but that has been a challenge for GERS, because we raise funds by providing access to our historical archives.

Nochex Support has really come through with enabling the functionality required for this - they have been very helpful with making it work for us and our patrons.

I placed an order and paid via this provider. I subsequently received an email from the company providing the service asking for my billing address since this Nochex had failed to provide this information. Frustrating for me and the small business.

Charlotte went above and beyond to resolve the issue I had.
Detailed instructions on how to refund a client who had paid twice.

We have been using Nochex for a couple of months now, every time we have needed them, they have responded quickly and completed what was needed. I would definitely recommend Nochex!

Efficient accurate service. I have been with nochex for a few years now. The system itself is straightforward and easy to use. Any issues are resolved professionally and quickly by the support team. Special Mention to Lukman who has been extremely professional and helpful