Normans Musical Instruments Reviews 

Ordered an electric guitar with accessories at a very reasonable price.
Received items the very next day.
Great quality for what I paid. Customer service was also great when speaking to the service staff.

We’ve always had great service from Normans, over the years we’ve bought lots of instruments for our music school. We get 10% off our orders through their Rewards club too! We always recommend Normans to parents.

DO NOT USE THIS COMPANY. We have paid over £350+ in rental for an instrument that costs less than £150, the deliberate old trick of a rolling rental direct debit that is has no end date, so you rack up WAY more than the instrument is worth, such a cynical business model that has no right being allowed anywhere near a community especially not a school! AVOID!

Superb service, called up to check the saxophone was in stock which it was, then delivered to me the very next day. Can't fault it

Item was as described, website easy to use and prompt delivery. all good

Terrible service
Attitude problem -

Wanted to give a massive thank you to Nick who helped save the day with a last minute Christmas order. We explained to Nick that another company had failed to deliver the same item we ordered with them which meant we were stuck without a present two days before Christmas.

Nick went out of his way to hand pick the item and then sent it out immediately for next day delivery and it arrived today!! meaning our child definitely has the present they've been banging on about (no pun intended). We didn't get this treatment from any other local music shops that we tried.

Thank you!
Great customer service, they went above and beyond.

Tricked by the school into 3 free lessons, advised by the external music company to rent from normans, racked up expenses not explained at the beginning.

DO NOT RENT an instrument unless short term.

Be very careful with Norman’s rental scheme which claims to be ‘affordable’

I rented a flute and paid £15 a month, at the end of the rental period I had paid £360 for a flute which costs £139.99. I was also charged for a repair when I shouldn’t have been.

Unless you are hiring for a short amount of time (3 months) do not hire an instrument.

Look at how much the instrument costs in total before renting.

Very prompt delivery of Christmas present

I tried to get a recorder from another company. They accepted the order but they emailed me later to say they couldn’t supply it. I ordered it from Normans and it came in a couple of days, in time for Christmas.

Purchased a violin and bow stand. It was much better than I was expecting and my grandson was thrilled with it.

Easy ordering, prompt delivery.

Purchased a violin and bow stand. Good value and does the job. Good delivery as stated, Brilliant - great service at a great price 👍🏻

Purchased a violin and bow stand. Good value and does the job.

Excellent customer service and fast delivery. Instrument was easy to set up and well packed.

Great products and fast delivery - ordered a ukulele for my son and he’s very pleased with it.

I bought a guitar pack on Amazon.fr and we had a problem with the goods. Normans fixed it in a timely manner and I thank them for it.

I had lost a part on my keyboard stand (not bought from Normans). Sent them an email to see if they had any spare parts in stock. Not sure if all the staff are as helpful but shouting out to Sue O'Callaghan - she responded saying that she had sourced a part and could send me one. Sent my address and paid over Paypal and that was it! Thanks a lot, really appreciate the help with something so small.

Great customer service by Cait Sullivan. Replied quickly, and explained everything properly. An absolute credit to the team :)

Shoutout to this store for the seamless experience, ordered a digital piano, and it was at my doorstep before I knew it.

I’m having a terrible experience with this company. We bought a plastic trumpet in late December (just over a month ago) for our five year old son. The valves have been sticky from the start, and we contacted them about this. Last week a part of the tubing fell straight off of the instrument in my sons hand. When I contacted their customer service about this, they told me they’d been in touch with the manufacturer, who wee very surprised that this has happened and apparently told Norman’s to advise us to glue it back together.

So we’ve had it just over a month, it has never worked properly, has now fallen apart and they think it’s acceptable to tell me to glue it back together. They seem to be trying to refuse me a refund now, so I’m going to contact my credit card provider and let them deal with it.

Really unacceptable customer service, ignoring their responsibility under consumer rights legislation and trying to pass the buck to the manufacturer. Terrible. I honestly can’t think of a customer service experience as poor as this.

I bought a blueburst 1/2 size guitar 27th October and last week noticed that there is a fault in the paintwork resulting in cracking at the base of the guitar. I contacted Norman’s to be told that it was bought in October, it’s cosmetic and doesn’t affect play, should it worsen or affect play in future let them know. So basically tough luck!! The guitar is not even 2 months old. I’m very disappointed, whether it’s cosmetic or not it shouldn’t happen in a relatively new product. Also as it’s cracked aesthetically it will get worse.
I guessed that is what can be expected from their products!