Norrøna Sport AS Reviews 

Excellent products, quality of design and materials.
Sizing is awesome and the sleeve ends of some of the goretex jackets alone are worth buying the brands stuff.
Not really sure why there are so many bad reviews on here, probably one of the best brands in this game.
Prices are very arcteryxish,quality is at least on par. Customer service is very polite, fast and helpful.

I sent my warm3 Jacket (Style 5207-20) to Norrøna’s service center due to severe, fabric matting and knotting in areas exposed to normal friction (shoulders and arms). The jacket was returned to me unrepaired via GLS.

According to Norrøna’s customer support and their RD&D (Research, Design & Development) department, this severe degradation of the fabric is an "expected characteristic of the material" that consumers were warned about via an information tag when new. They consider this a purely cosmetic issue.

From a technical perspective, this explanation fails. A high-loft fleece relies entirely on its physical loft to trap dead air and provide insulation. When the fabric mats and compresses into a dense sheet under normal layering conditions, the loft collapses, and the jacket loses its thermal performance. It is no longer doing the job it was purchased for.

Designing an outdoor midlayer that cannot handle basic surface friction from a backpack or an outer shell defeats the purpose of technical gear. Other premium brands (such as Haglöfs) successfully solve this with knit-face or hard-face exteriors that protect the internal loft.

For a brand that charges premium prices and heavily markets a corporate philosophy of durability and sustainability, dismissing a fundamental structural collapse of their fabric as a "cosmetic characteristic" is incredibly disappointing. In addition, a review of broader consumer feedback for this high-pile fabric shows a consistent pattern. While users praise the initial out-of-the-box warmth, long-term owners frequently note that the rapid, heavy matting in high-friction zones severely limits the jacket's technical lifespan. Relying on a hidden, disposable information tag to excuse a fundamental vulnerability in the fabric structure is disappointing for a brand of Norrøna’s caliber. If you intend to actually use your gear with a backpack or under a shell, steer clear of the warm3 fabric.

I loved some of their products, but after having experienced their TOTAL ABSENCE OF AFTER SALE SERVICE (absolutely no answer to many emails and phone calls to their customer service), I will not buy from them anymore.

I am absolutely disgusted by both the quality of this jacket and the customer service.
After only 10 days of use, my Lofoten Gore-Tex jacket (599€) developed actual holes on the right flank.
This has never occurred with any of my previous ski jackets, which I’ve worn for years and were not even supposed to be such “high quality” as Norrona.
What’s worse, especially considering there is a 5 year warranty, is the solution they gave me : a “patch up” at my expenses.
I had high hopes for this brand, but seeing the lack of quality and the way they handle it makes me want to strongly consider encourage everyone that wants to buy quality equipment and who’s willing to pay this range a prices to consider other brands.
I am still waiting for a reply on their part, and will update my comment as soon as I get one.

Hard to understand why the low reviews. We are head to toe Norrona on the mountain and it is the best technical gear by miles. I love the company ethos and the way they will repair stuff rather than see it thrown away. Honestly as the low reviews over internet shopping rather than reviewing the products themselves should just grow up.

UPDATE:
DHL have kindly refunded the import tax that Norrona failed to pay.
I spoke to two very nice and helpful people at DHL who went out of their way to get this sorted out. It took around twenty days for the funds to appear in my account.
DHL even offered to set up an import waiver notice on my account if I continued to buy from Norrona and this happened again.
If you are forced into this situation by Norrona and still wish to get your hands on the goods fast, pay the airway bill and email this address immediately for a refund, attaching copies of the airway bill and all invoices, stating the reason why you want a refund-
uk invoice queries @dhl. com

Interestingly, Norrona have only just looked at this and admitted liability in the last three days, and the whole thing was sorted out a month ago between DHL and myself.

DHL- 5 stars
NORRONA- 2 or 3 stars, and they’re lucky they get that

I really wanted to like Norrona. I bought two fleece layers on their website and got a confirmation email for my order. From this point communication stopped. 10 days passed and didnt get a dispatch confirmation (after only just dodging their £15 DHL delivery charge!). I tried phoning, no answer. I messaged their chat bot and got put through to first Torjus, then Nikolas. I queried the status of my order and after a couple of attempts over multiple days, Nikolas let me know the items had actually been out of stock all along and as such I'd need to get a refund. I asked if they had planned to let me know or just allow me to continue to wait for them to not show up - no response.

I waited a few hours then asked if I'd be getting a confirmation of my refund since I hadn't had an email. He said I'd get one. I didn't get one.

Eventually what I did get was an email from Paypal saying I'd been refunded, but nothing still from Norrona themselves.

Honestly - my experience isn't even that bad compared to others on here, just an annoying 10 days waiting in silence for an order that could never be fulfilled and then a couple of worried days of them still having my money whilst I hadn't had any formal communication saying my order would be refunded. But it's the disappointment of choosing a premium brand and getting the most "dodgy hire car company" style communication, that leaves you nervous thinking "when will they reply, and when will I get my money back?"

I wont be trying to order anything from them again - and definitely won't continue thinking they operate at the level of Arc'teryx or other premium outdoor brands - I would recommend to think carefully before ordering anything from them.

My parcel is stuck in an administrative black hole where both Norrona and DHL are telling me completely different things. Norrona tell me that DHL have tried repeatedly to deliver and that I have been out (not true, they have refused to deliver) and DHL tell me that they cannot deliver until Norrona have cleared the duty on my items or I pay that bill. This has been ongoing for 1.5 weeks now (since the first time they intended to deliver it). I even spoke to the DHL driver who said they couldn't deliver the item (even though it was in their van) until the duty had been paid. This is a £250 item, which I have paid for, and I have no way of receiving. I have effectively been gaslit with no hope of recourse or receipt of the goods. DHL have now raised a ticket to investigate (and secure a letter of authority from Norrona) but by this point it has been the single worst customer experience I have had. I love their kit but I doubt I'll take the risk of buying direct again. This was a gift too, so I've had to buy something else at short notice.

Fabric feels cheap and fragile. You pay the return to Denmark which is designed extremely lengthy, you have to write an E-Mail, they provide you with a link and you open a case for the return there. Then you receive the return label, print it and can post it at your own cost. Not again.

delivery got complicated but these guys kept me in the loop all the way. My top arrived and is perfect. Will deffo be back again for more

Bought a pair of Gore-tex pants and an anorek in the same color - ‘Indigo Night Blue’ - at the norrøna webshop.
When I unpacked my order the pants and jacket were in two very different colors of blue.
When I share a picture with norrøna support showing the big difference in the color the answer was: It is a Gore-Tex issue not a matter of bad quality on our side.
Not the type of quality and service you would expect….

Good clothes but chaotic organisation. Ordered a jacket , order confirmed took money out of my account. Normally delivery is within 5 days. Nothing happened contacted them told they didn’t have it would return money. Went back on website saw jacket and size was still on sale …contacted them to find out if I could now order it. They said it was a mistake . Tried to order another colour same story advertised on line no stock . Tried another colour same story advertised online no stock. I suggest you don’t buy on line they are happy to take your money but have no idea what they have in stock. I’ve been a customer since 2004 and will still buy stuff in shops but really don’t think they should be allowed to run an online shop. Must say great clothes though.
After I wrote this I got an email from customer services saying that my jacket order problem was because two people had ordered at exactly the same time. I then checked again and the jacket was back in stock
I ordered the jacket and was told by customer services it would be posted to me just after 11am on the following Monday ……it’s now Weds and the order is pending it hasn’t been shipped again ..I guess it’s out of stock…….and I thought Hans Christian Andersen was Danish not Norwegian.
Finally I wrote to the marketing director by email and suddenly they offered a different more expensive colour for the same price and everything was expedited by phone. The jacket is of course top quality.
Not sure what this tells you ? The gear is excellent but I knew that before, if you want what you want and they are advertising make a fuss …you can get all the email addresses of senior management via LinkedIn

Placed 2 orders over 6 weeks ago and still haven't received anything. Did receive a track and trace code that links through to a page in Chinese 🥴. If I had known that production takes place in China I would not have placed an order here! Anyway, own fault. I hope to receive my order though.

I have ordered t-shirt (30 Eur) and jacket (220 Eur) from Norrona. Week after t-shirt has arrived. No jacket, no message, nothing. I have written to customer service. They promised it will be send soon. After 11 days, still nothing. I wrote customer service once again. Jacket is sold out but I can but it for full price 439 Eur.
They dont care about customer.

Great brand, great products and fab quality. Most recent visit was to the New York store. The team there were super helpful and kindly entertained my little one so I could take my time and look around the store. Thanks guys!

Beware UK customers. Your returns must go to Denmark as Norrona do not have a UK return address like many other direct sales from the EU (which have been set up by those companies to deal with the customs complexity since the UK left the old trade arrangement). They expect you to print out three copies of the customs declarations yourself, when other EU companies are including these inside or outside the original packaging, so you MUST have access to a printer at home or in work. (They managed to send their latest, chunky promotional magazine, so why not print out the customs papers themselves?) And you are advised to NOT seal the box for collection by the courier, so be prepared for the consequences of that!

I am in the process of arranging a return with their courier but it might not be possible and I will have to take it to a post office and send it to Denmark, possibly undervalued and miscategorised in order to avoid any customs sanctions on what is a defective product. What is most annoying is that it is yet another thing that has arrived from an online shop, made by Norrona, or directly from them, that is faulty to the extent that it cannot be given as a gift. So far, we have had about a half dozen items of clothing from them in the last few years, especially the outlet, that appear to be 'seconds' upon inspection. The item had Norwegian or Danish price tags on it, so it was probably returned to the warehouse and pushed onto the 'outlet sales' pile when someone else brought it back for the fault.

Lessons learned: nudge ourselves away from fancy, exotic clothing from abroad and buy local stuff and be happy.

2nd purchased. Am very happy with purchase as clothes are good quality. Am happy with quick response from support team even it was on the weekend. Most nagative review becuase of after sales repair which we have not experinced. But I can ytrust this stall for online purchases.

Very high quality materials and very good customer service I really recommend!!
To be honest I don t understand why so many one star reviews because they are so good, very strange.

Vanligtvis brukar jag inte skriva recenssionr men nu kände jag att jag var tvungen! Fyra helt nya Norröna jackor som har hål i Gore-tex membranet och en av de som har feltejpad söm. Först en Lofoten Gortex Jacka i butiken på Hede Outlet som hade flertalet små hål i sig. För att byta ut den till en ny var jag tvungen att välja en annan då Lofoten fanns inte i min storlek. Tamok Goretex Pro fanns i min storlek. Vid provning i butik visar det sig att 2 Tamok-jackor som är helt nya har hål i Gortex-membranet. Jag undrar om det är så med jackor som är i Oultetbutiken och får svar att det inte är så och att en ny jacka skall beställas från Danmark till mig och skickas hem (tyvärr får jag betala för frakten även om det inte är mitt fel att jackorna är felaktiga). När jag får den nya jackan visar det sig att även den har samma fel plus ett ytterligare fel där innerfickan inte är tejpad som den skall. Jag hade gärna köpt en ny jacka som inte har fel på sig men från butikens håll ville man inte "skicka jackor fram och tillbaka" och min enda utväg var att lämna tillbaka jackan. Det är totalt 4 helt nya oanvända jackor i premium klass från butik som har fel från fabrik. Jag ville bli kund men de ville inte ha mig som kund. Värdera själva!

I usually don't write reviews but now I felt I had to! Four brand new Norröna jackets that have holes in the Gore-tex membrane and one of them has a seam taped wrongly. First a Lofoten Gortex Jacket in the store at Hede Outlet which had several small holes in it. To exchange it for a new one, I had to choose another as the Lofoten was not available in my size. Tamok Goretex Pro was available in my size. When tested in store, it turns out that 2 Tamok jackets that are brand new have holes in the Gortex membrane. I wonder if this is the case with jackets that are in the Oultet store and get the answer that it is not and that a new jacket must be ordered from Denmark to me and sent home (unfortunately I have to pay for the shipping even though it is not my fault that the jackets are incorrect). When I receive the new jacket, it turns out that it also has the same fault plus an additional fault where the inner pocket is not taped as it should be. I would have liked to buy a new jacket that has no faults with it, but the store did not want to "send jackets back and forth" and my only recourse was to return the jacket. There are a total of 4 brand new unused jackets in premium class from the store that have defects from the factory. I wanted to be a customer but they didn't want me as a customer. Evaluate for yourself!

This brand is amazing!

I have over 60 norrona products, and there is not one single I would not recommend. The colors, functions and size-fit is well designed!

The guarantee is perfect and you will have the clothes for many years to come! Believe me when I say all damages, such as waterproof loss or seams that goes up, get repaired or replaced totally for free.

(PS: Damages due to your own faulty, such as rips or the clothes are well-worn does NOT apply for guarantee.)