NorthLadder Reviews 

The process went very smoothly, trade-in went perfectly and Ifham was very professional and nice, highly recommend him to any future users, he is great, and North Ladder seems like a legit company doing good work!

It went ver smooth with them and service they are offering is amazing. Communication is clear and always ready to help

On 8 September, I sent my phone to NorthLadder for a trade-in and have still not received payment. Royal Mail lost the parcel, so they filed a claim on my behalf and, four weeks later, informed me that the claim had been successful and they were ready to pay out. I submitted a payment request; they asked for a photo of my ID, so I provided a photo of my passport, but they said it wasn’t acceptable. I then provided a photo of my driving licence, and they claimed the documents were not genuine. Royal Mail, meanwhile, stated that the label on the parcel had been tampered with (they had previously said that the claim approved) and stopped replying to my emails asking them to provide evidence to back up their claims. I wouldn’t recommend them. I was left without a phone or any money

A great way to trade in your old device. Easy to use and smooth transfer, with direct bank transfer.

I had a great experience with NorthLadder when trading in my old iPhone 13. The website was really easy to use, making the whole process of arranging the trade-in and collection straightforward and hassle-free.
The collection was smooth, and the trade-in was processed quickly, with the funds arriving in my account in less than 10 days.
Customer service was also excellent. They were very responsive, with email queries answered within one business day, which was reassuring and made the whole experience even better.
Overall, a very efficient, professional and hassle-free service. I would happily recommend NorthLadder and wouldn't hesitate to use them again!

1. Connected with right approach
2. Got here on time
3. No time wasted
4. Complete the deal by giving all correct information

Very quick easy process and Ifham Muzni explained the process and it was please to deal with him.
Thanks a lot and good luck for your future Ifham Muzni

Fast, efficient process. Slight delay regarding payment verification process, but they resolved it extremely quickly so the delay was minimal. All interactions with them were prompt and professional.

I was going to trade in with o2, but saw Amazon trade in offered a bit more. I thought why not and try it out! In all good but few days waiting time, if you’re happy to wait extra few days to get a bit more than other companies I’d say is well worth it. I got exactly the amount I was quoted. Oh the support team are so sweet in replying, instead of a standard reply. Thank you xx

AVOID LIKE THE PLAGUE

Absolute amateurish lazy incompetent, tried to dock me £230 off the value and they'd left the screen protector on whilst assessing it, even tried to convince me the screen was damaged when the scratches were the protextor, ghe bubbles in the corner were a tell the whole process even before that was tiresome and frankly took so long that i was beginning to wish i had gone elsewhere and now i definitely wish i had

Instructions for returning my device were clear. I was kept up to date throughout and when my device had been assessed I was paid in a timely manner and again kept up to date.

Paid me quickly and the amount was what was agreed on. Very happy with the service, an efficient, and pain free transaction.

My experience was great, payment fast, reliable and good communication. Will recommend it to friends.

Easy to get a price for my old iphone and send the phone to them.

Once the phone was checked, the price I was offered was confirmed to be correct. I received the money into my bank account 3 days after confirming the details.

Would definitely use again.

From start to finish it has been so easy to deal with Northladder they were quick and professional and kept you informed

God Awful. It took them 7 months to sort out an issue that could be done in a week. My trade in was lost, they took 5 months to confirm I had sent it for collection, all information that was promptly given to them. I was told every couple weeks it would be sorted just for it to be pushed back.

When I finally had enough, magically they said my trade in has been verified. Took another month to confirm it on their system as they closed my trade in offer as "rejected". Then another month just to transfer the money.

This has been the worst service I have used and amazon should really reconsider who they partner with if this is the experience they can expect to receive.

Would definitely recommend their service. Very professional, understanding and amazing customer service !

Eventually, the payment was deposited into my account after a week and a half of waiting and contact via email; therefore, it would have been nice to be able to contact Northladder via telephone to speak to someone in person. In the end, I got my money and that is what counted, but not within the estimated time they gave me.

Purchased refurbished mobile from Amazon. It was as new. Delighted.
Then saw trade in option.
A fair price offered and confirmed when they received my old mobile.
A bit of a hiccup with the payment, but it was made in full after a delay.
Customer service, via WhatsApp, was courteous and efficient.
I would recommend.

This is a re-worked review. My original rating was one star, they have truly proven me wrong.

I believe that you can trust NorthLadder as a trade-in service. The top line is that when you send in a device, you might not get the number you expected. My advice would be to reach out to them if you really believe that the grading is wrong and see if they can work with you. The worst case scenario is that they send the device back to you and they are perfectly willing to do that, moreover they don't charge you for it like some others do. If you have a fair point then you will get a fair outcome. Oh - just don't use the royal mail pickup option. This is not their fault but Royal Mail promised to pick up the device twice and didn't bother to send anyone, I ended up taking it to the post office myself - Totally not NorthLadders fault and its not like courier companies in the UK are showering themselves in accolades recently.

I still have some gripes, the major one is that they don't publish their grading criteria for their device appraisals, hopefully they start doing this in the future. However I cannot fault their customer services team.

Whilst they do not respond within minutes, they do respond meaningfully and intentionally. There is a time difference between where I am and where they are which resulted in some hefty spaces between messages but they made up for that.

It is rare that I see a customer services function that is truly dedicated to the customer experience, truly empathetic to the customers point of view and genuinely concerned with an interaction ending positively. They demonstrated this and I am fully convinced that they mean to deliver positive customer experiences every time.

This company is a well intentioned operator within the trade-in device recycling arena, I can see why Amazon went with them. Trade in with confidence! I had a rough start but they fixed it with style.