Northwich Glass Reviews 18

Great job from start to finish. Rob was very knowledgeable when he came to access & provide a quote. The price was over 30% cheaper than a local competitor. Installation went well the workmen Brian & Dave completed a great job, clean & very thorough. Overall we're very pleased.

Trying to get a reasonable quote for a job.... The quote went up 3k when l asked for less work..!!
They seemed to pick numbers out of the air and were double the price I expected. (I had done a lot of research)

It's a long story.. But I wouldn't bother contacting them again.
Shame, they used to be great.
If you do go there...
Ask for a properly costed quote so you know how they got to the final figure.... They should do that as standard.

Poor customer service, had a number of e mails between Northwich Glass and myself re new door, never heard off them again after waiting over two weeks. Clearly don’t value customers or don’t need the work.

From start to finish we were given excellent service. Initially from Rob in the showroom giving advice on design and then the 2 fitters, Brian and Dave who did an amazing job, very tidy, clean and polite. A pleasure! Not forgetting Andrew the surveyor whose input was invaluable.
Thank you all.

We used Northwich Glass for our home in Thelwall. The fitting process was smooth, windows lovely, and best price we were quoted.

We had a couple of snags to fine tune eg obscure glass instead of clear glass in a couple of windows which was promptly rectified and another snag which was our mistake.

Most importantly for us the team respected our home, wore shoe protectors at all times and laid new dust sheets.

I intend to use NWG again and would recommend them.

The quotation process was not slick. Wouldn’t quote until property had been secured (even though we had arranged access to measure up from the estate agent and vendors) and they quoted a 12 week lag time from ordering to fitting. In the end it was much quicker. Thankfully.
Chaotic design process- three iterations of the quotation as the openings were not correct each time.
Fitters broke the French door glass panel during unloading. That involved a delay while another glass panel was ordered. They told me they would fit the shattered panel as a temporary measure! I thought that was far too unsafe. What sane person fits a shattered glass panel to French doors? So they managed to fit a plastic panel as a stopgap while the broken glass panel was re-manufactured and shipped.
Fitting caused bathroom tiles to have to be knocked off- which the fitters tried to reinstate with under-plaster! That obviously didn’t work- and one of the tiles fell and broke. Had to request it was fished out of the bin. The fitters seemed not really to care “You were going to replace the bathroom anyway weren’t you?” “Er-No!” I had to pay our tiler to remediate and repair.
To add insult to injury the FENSA certificate was issued to the wrong address. Rang up and the receptionist didn’t understand what a FENSA certificate was! I explained it was a quality certificate. She told me to call back on Weds (this was Saturday) when Fay would deal with it because “we don’t deal with the FENSA certification” . No explanation of who Fay was. She is an accountant at Northwich Glass- I had to ask-this information was not volunteered.
They come across as unorganised and shambolic. Which is a shame- as they used to have a great reputation. Unfortunately the blame always lies with a lack of leadership and management oversight which is blatantly obvious from a customer perspective.

We have just had all of the windows and doors in our house refitted by Northwich Glass. From beginning to end the process couldn’t have gone more smoothly. The office staff answered our many questions, provided quotes very promptly and kept us updated on a regular basis.

We were fortunate to have the “DREAM TEAM” of Bryan and Dave consigned to our windows and doors refit and we couldn’t have been more satisfied with the results. They arrived on time, were courteous, fitted the windows with precision and cleaned up all areas before they left. All in all a very professional team.

In conclusion, we were more than satisfied with the results of our windows and doors refit and would recommend Northwich Glass to others.

We have used Northwich Glass a few times now and our most recent experience was still fantastic. Great customer service. Super range of products. Any little issues always promptly resolved. Fitters did a great job too, with a clean and tidy finish. Would highly recommend using this firm.

Professional friendly, competitive.
I had sash pvc windows fitted on my period property in Chester, it is so well-made, you can’t tell the difference.

I've been waiting nearly 5 weeks for a quote for all new windows and doors on my house. I wasted my time having the appointment and visiting the showroom. I've given up emailing as I've had no response from my last few emails. Disappointing service and I have now gone elsewhere as I can't wait any longer.

We have had our whole house; front, back, side and orangery glazed and doors supplied and largely fitted by Northwich Glass. Each time, not without problems and where later we have had a problem, customer service has been quite appalling.
This morning our back french doors wouldn’t lock. They were fitted some time ago, but my thought was to phone the providers and fitters, they’d know what to do.
Well I’m afraid being told we’d have to wait at least a week wasn’t acceptable! How could anyone relax or sleep at night knowing anyone could come in! There was no concern or empathy at all.
Fortunately I thought to get in touch with our house insurance providers. They immediately got in touch with a carpenter/locksmith, who came out no more than a couple of hours later, lock replaced in 5 minutes.
Was this really too much to ask if Northwich Glass? Poor!

We ordered a Rockdoor front door. The actual ordering process was good, Olga was very efficient. Having waited over 3 months, we had some timing / no show issues which we had to complain about in the strongest terms, as it was a major let-down. Clearly there were some internal breakdowns in communications that caused these problems. Natalie, the install manager (to her credit) admitted the error and helped put it right for us. The fitter eventually came. Nice guy, very proficient, we love the door. The experience could have been smoother, but good end result.

Fantastic service from start to finish from this local trustworthy company. The windows, doors and fittings are of first class quality
Special thanks to the fitters Steve and Rob for there professionalism and skills. They were polite, hardworking and very tidy.
Overall we are 100% happy

I have just had my new windows and doors fitted from Northwich Glass. They look amazing and so pleased with them. The are top quality and no concerns during the process at all. I also have to say how amazing the fitters were: always polite, on time, great workmanship and all in all a top job.
I have noticed some negative ratings on here about delays. There was on occasion, small delays during the initial process but this is completely acceptable to me considering we are going through a global pandemic, staff on furlough etc.

We recently had bifold doors fitted by Northwich Glass. Amazingly (given the current situation) they arrived a week earlier than expected! The doors are superb and we’re expertly fitted. We are absolutely delighted with the price, product and service provided by Northwich Glass.

Have used Northwich Glass in the Past and have been very happy with there replacement windows
Unfortunately they have completely changed having measured up our conservatory they have neglected us time and time again saying they will call back and have spoken to them 3 times they fail to respond
I would Avoid this company at all costs

Door ordered from this company fitted looks fab, but does not stay closed?? Reported fault to Sales Manager in writing next day. Heard nothing from him 1week later. Went into office spoke to receptionist 2 working days after door was fitted to report fault.. nothing happened. Rang and spoke to Sales Manager ... week had passed. Still waiting for issue to be sorted, not what was expected from a supposed good company.Could have gone to a one man company for the lack of customer service we have experienced.
Not happy customer

Quality products and service from a great local business.