Nova and the new moon Reviews 

I really love this place and am on my 4th or 5th order now with another on the way as I regretted leaving it behind! The latest order I received I'd left a note in the comments asking if it was possible to change the colour of the writing which I'm really grateful they've been able to do and it looks fantastic! It's a Christmas present for my sister so haven't been able to post but know she will love it!!

I don’t want to do this as it is a small company, but the customer service is appalling.

I originally messaged the seller asking if they would either 1) Do a custom print of A1 or 2) sell it digitally, as a download. I reassured saying it’s up to them and they do not have to do either, and they said about buying it A3 size and telling them I want it sent to me digitally. All well and good, I pay and message back on the 10th August. By the 20th August, no response from them, both through their chat box and instagram page, I again mentioned it and acknowledged they are a small business, and mentioned how no communication after 10 days is frustrating. Which the seller saw on instagram… but no response.
I had then messaged on Tuesday 25th August, talking how it’s been 11 business days (15 days) with no response or even a send out, i acknowledged she could’ve been busy or had an influx of orders, which could’ve simply been communicated. After asking for a refund, it was finally sent out at the end of that day.. except… i didn’t ask for physical copies, I have been asking for digital ones this whole time. If you have had second thoughts, it’s fine, just be honest and communicate, which is what I wanted.
I appreciate the two extra posters and the postcards, but I honestly would’ve been happier if my digital downloads were sent.
all in all, i was basically ignored since the 10th August, and still haven’t garnered a response. I respect you’re a small business trying to make it out into the world, but the customer service is a different level. Your prints are absolutely beautiful, it’s a shame you’ve completely disregarded me and my messages about something you said you would do.

My entire house is decorated with Nova and The New Moon artwork! From framed 'The Last Great American Dynasty' and 'August' postcards in the bathroom to a 'Bejewelled' poster at the top of my stairs, every room has at least one of this shop's gorgeous products in. I even have their t-shirts! I've ordered from them on Etsy, Tiktok shop and their official website and never been disappointed. I was mistakenly sent the wrong poster once but that was soon rectified after I reached out to the owner :) Fantastic small business, please do support them.

Placed an order of several gorgeous Swiftie items. One item was bigger than expected and I contacted them. Shanney was brilliant, sending a replacement promptly.
Will buy again!

I ordered one of the eras tour T-shirts for my show, absolutely amazing design and the quality of the product is fantastic! T-shirts are softer and comfier than the official Taylor Swift merch! Delivery was quick and easy and for such a great price I was made up. Had a very small misprint on my T-shirt so reached out to them and spoke to Shanney who offered a replacement straight away, so so kind of her and such a lovely person to speak with, all around I have had a wonderful experience with this store and will 100% be purchasing from them again in the future, my best friend has also ordered herself a matching T-shirt with me because of how great my experience has been, I really can’t wait to see this business grow even more :) definitely recommend purchasing from them if you get a chance to!