Nucleus Reviews 

I have found staff helpful and dealt with my enquiry promptly

Was impressed with the help I was given concerning my late brother. It’s nice to know that some companies care.

We have to dial in to close our accounts which is not acceptable when we reside in Canada

Initially your clients sent in hard copy paper request for funds ( NOT our clients at the time) this was not actioned by yourselves,when we took over authority they asked for more funds which we actioned but became difficult as we then realised you hadn't actioned their first request

Everything keeping informed along the way

Christopher was very helpful and guided me through the process of requesting a drawdown from my account explaining each step very clearly and ensuring I was fully aware of the risks from scammers.

I've been waiting 3 weeks for confirmation of receipt and implementation of the quarterly draw down of funds

My query was resolved quickly, efficiently and in a friendly and helpful manner.

Staff were polite and helpful with the required information.

I instructed the commencement of drawdown income and gave a month’s notice to allow plenty of time for Nucleus to arrange the payments. Sadly this did not work well and the first payment was not made until I chased several times. To add insult to injury it would appear that future payments have not been set up either.
I have spent hours trying to get to the bottom of the issue but to date have received no response to my various communications.

Having spent over 40 years saving into my pension which is now in a SIPP with Nucleus Financial I have been  suffering an extremely stressful time trying to access and drawdown pension payments from Nucleus since March 2026 and receive a pension income which I am now relying on.

The SIPP is held with Nucleus with the investments being held with IG requiring Nucleus to disinvest £2,000 from IG each month to cover the pension payments. 

To date a £1,000 disinvestment in March 2026 has either been misallocated or stolen due to this amount coming out of my IG account but never being received into my Nucleus SIPP account. Over the last 6 months Nucleus have only managed to disinvest one amount of £2,000.

I find the Nucleus helpline staff very efficient but they are unable to deal with the issue and have to pass it on to their administration team where hits a roadblock and nothing happens. The administration process between Nucleus and IG obviously doesn't work requiring a call between the two parties to rectify this.

Average at best.
The agent was good but Nucleus are frustrating

I found Nucleus to very profitably,I am only leaving to me changing Financial Adviser. The on line Platform was great and showed you every thing you needed to Know.

eventually sorted out but took some time !

We are still waiting for our money. Seems to take an awful long time.

Professional, friendly and very efficient service from Christopher. All my of my enquiries were dealt with in a clear and courteous manner.
I have never been disappointed in any matters when dealing with this company.

Needed to speak to someone and Christopher helped me with setup which was super quick. Thanks

When calling and asking to speak to your designated person, many of the men you experience on the first call make this simple task, impossible, which is extremely frustrating and time consuming! I have often had to talk to two or three people only, to be told 'she's not available'. I have often been misinformed and I feel more training and less ego, is necessary.

Once Nucleus receive your withdrawal forms, it takes too long for the funds to be transferred from the funds sitting in your cash account to the bank.

For Shellby I would give a 5 star review. She has been extremely helpful, is very knowledgeable and catered to my current disability.

I am not receiving written statements and when I asked for clarity about transaction charges I found Nucleus to be particularly unhelpful