You're largely on your own getting set up
We signed with NuORDER by Lightspeed expecting real onboarding support. What we got was a kickoff call, a self-serve training course, and a lot of figuring it out ourselves. Setup dragged on for months — we signed in October and weren't live until the end of January, with testing still going into March. Throughout, the burden of building the portal, syncing product data, and troubleshooting integration feeds fell on our small team, not theirs.
The back end doesn't help. It's not intuitive — simple things like getting styles synced and visible take multiple attempts, it's hard to tell what's actually live in your portal, and our team had to write our own internal SOP just to make adding products repeatable. For a platform aimed at wholesale brands, the admin experience feels like it was designed for people who already know the system.
And the meter runs the whole time: billing starts on your contract date, not when you're actually up and running. When we asked for a credit for the months we had no access, we were told the delay was down to the implementation path we'd "chosen." It also took two requests over two weeks just to get a copy of our own contract.
The buyer-facing side is fine once you're finally live. But if you're a small brand without a dedicated ops person, budget for a long, mostly unsupported setup — and know you're locked in for the year regardless.
