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From concept design right through to product launch, Nutribl make it fast and easy to get your brand off the ground. Our leading-edge stock range provides an easy route to market, with low minimum quantities making your capital work harder for you. We offer fully integrated fulfilment direct to your consumer.
United Kingdom
3.7
5 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Been with Nutribl for years and will continue to be, 10/10! Great customer service and fantastic clean products, highly recommend.
Reply from Nutribl
Thanks for taking time to share your review. Great that your business is doing so well - onwards and upwards! Nutribl team
I have had an excellent experience with the Nutribl team.
Their whole setup is very well thought out, with a huge catalogue and a fast and efficient ordering process. Orders are prepared and shipped very quickly, and everything has always been done exactly as promised. and if there is a small glitch, they fix is very quickly
The FAQ is also very helpful and answers pretty much all the questions you may have. Once you understand how the process works, it becomes very easy to keep ordering.
I’ve placed over 30 orders so far and will definitely keep coming back. Thank you to the whole team — you’re doing a great job. Keep it up!
Reply from Nutribl
Thank you for taking the time to review our services, your brand looks amazing and is going from strength to strength! Nutribl Team
I am extremely disappointed with Nutribl’s lack of professional support and transparency. As a business client, my project is completely blocked due to the unprofessional conduct of their staff, specifically Fiona and Alison. Fiona gave me specific guidelines for my label design, which I followed completely. However, Alison continuously rejects the file automatically without pointing out a single technical error. Instead of providing standard professional compliance feedback, she keeps sending repetitive, automated copy-paste responses to pressure me into purchasing their paid design package. Denying basic technical clarification to a client while trying to force a paid service is a predatory and unacceptable business practice. They are wasting my time and giving me the runaround. I strongly advise other businesses to stay away from Nutribl and look for professional partners who actually care about customer service.
Reply from Nutribl
Thank you for your feedback.
We provide all clients who choose to design their own labels with a detailed guide covering our artwork specifications, including dimensions, resolution, format, layout, and file naming. Our team identified the issues with your submitted files and directed you to the relevant sections of that guide.
When multiple specification issues are present, we sometimes suggest working with a professional designer. This isn't a sales tactic. It's practical advice that tends to save time. That designer can be anyone and does not have to be our in-house team. There is no charge when clients supply their own compliant artwork.
My experience of using Nutribl has been very positive over a period of 12 months. From label design to customer services and manufacture the service is largely prompt, flexible and friendly. Like all businesses there are busy times when response can be very slightly slower, but a response is always guaranteed.
Reply from Nutribl
Thanks for sharing this. Really good to hear the last 12 months have gone well and that the team have been helpful along the way.
I have edited the review, now since they had responded to my follow up email in a timely manner. Initially I experienced delays in them responding, which led to this initial one star review.
I can recommend their service for anyone starting out in supplements who wants low moq from a supplier in the UK. Quality control could be a tad better though.
Reply from Nutribl
We take reviews and customer service very seriously, which is why we were concerned to read this. We’ve been unable to match this review to any customer or correspondence, so we can’t verify that this reflects a genuine experience with Nutribl. If you have genuinely had an issue with us, please contact hello@nutribl.com with your order information so we can look into it and put things right as quickly as possible.
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