NY City Limo Reviews 

Absolute horror story experience.
Please read the negative reviews of this business Carefully, as well as their responses from the owner, Archi to get an understanding of the type of person who runs this company. I am thoroughly convinced that the majority of positive reviews of this business are fake, because I have never in my life had such a revolting customer service experience.

We booked a limo from his company for our wedding, this past Saturday October 10th. Apparently, there was some mix-up in his office. They had no issue charging my wife's card. No problem sending a confirmation email and receipt to her email. No issues when she called a couple weeks ago to confirm that we could tip the driver in cash.
At 2pm, she received a message stating that the limo was on the way to pick up her and her bridal party and bring them to the wedding ceremony.

The car never arrived.

When she called the customer service number to see if the car was just running late, she was answered by a man who referred to himself as the manager. Based on his poor spelling and the aggressive responses I've seen to other negative reviews, I must infer that this person was Archi.

He proceeded to berate her over the phone, telling her that he'd been trying to reach her for weeks.
She'd received no emails from his office. She even spoke with his office on the phone within that time; they said nothing about any issue reaching her. He hadn't cancelled the charge for the vehicle.
Yet, when she called, he felt that it was appropriate to respond with incredible disrespect, yelling, cursing, and insulting her for daring to imagine that we would receive a service we had paid for.

Instead of simply apologizing for the mistake and offering a refund, he proceeded to keep calling her and messaging her from multiple numbers, yelling at her that this was her fault. He explained that he wasn't arguing about the money, he just wanted her to understand what she did wrong. She was on the way to our wedding and he felt that it was appropriate to harass her.

Archi, it's now my turn to help you understand what you did wrong.
When your mismanaged office somehow loses track of a reservation and fails to provide a service you've been paid to provide, it is inappropriate to then yell at your customer.
It is beyond inappropriate to yell at a woman on her wedding day.
It Always inappropriate to berate and harass your customers.

You have so much to learn about professionalism and running a business. You can flood these reviews with fakes, but fake reviews will not make your business successful. You should be incredibly ashamed of your behavior with my wife and with all the other customers whose negative reviews you've responded to here. Over and over again your customers are telling you that you are aggressive, unprofessional, and frankly, frightening. You don't seem to be learning.

In another world, this mix-up would have been unfortunate and confusing. We could have received our refund without the disrespect and used your services on another occasion.

Instead, I am now absolutely thrilled to tell anyone who will listen about how aggressive and rancid you were with my wife on her wedding day. I'll be sending this review to every possible platform and informing all of my clients and colleagues of how you run your business and what they can expect when dealing with you.

I’m a sucker for great customer service. I requested a quote in February and received a follow up text asking if I was still interested. The quote was fair so I booked a one way from what I thought was the Manhattan Cruise to home.
Turns out both my pickup and drop off addresses were incorrect.
Archi handled my changes and questions with grace and courtesy. Our driver, Yaffie waited patiently due to a delay in disembarking. It was a pleasure using this company. I highly recommend! Thank you NY City Limo!

We booked a limo to take us from Newark Airport to our hotel in Manhattan. This was a surprise for our children, who were absolutely thrilled. Our flight had been delayed in London & we were nearly 4 hours behind schedule. Archi at NY City Limo was so helpful in arranging for our pick up to still happen as we obviously missed the original arrival time stated. I could not recommend them enough in terms of communication, helpfulness & the quality of the vehicle. The driver was also great & met us at arrivals with no issues.

Better than Uber. Will use again!

Booked meet and greet Streched Limmo from Newark. Driver was not there when we arrived. He arrived a little late, with the message "your limmo was in an accident". So we got the SUV in stead. And to top it they gave me refund of only 39 dollars, that I still have not received. The ride was 237 USD. Never have I felt so cheated.

I was very satisfied with the airport transportation provided by NY City Limo. The chauffeur was on time picking us up and a very safe driver. We have had drivers in the past that show up late and then speed to get to the airport scaring us both. This driver was excellent. When we returned we were lucky and had the same driver. I highly recommend this airport transportation service

First of all, the driver was late. Thirty minutes late for an opera evening. Yes, it was a horrible night, snow, ice, slush. Some forgiveness is in order here, but thirty minutes is too much. Traffic was slow, but it was definitely not stalled.
What turned up was a stretch limo. For two. I hate stretch limos. I am not a capo mafioso, and I do not need one. And for two people, it s moronic. Also a very bad vehicle for ice.
The driver was exceedingly polite, could not ask for more. I'd have him as my chauffeur in a minute. Conditions for pick up at Lincoln Center after the opera were horrible, and he made things as easy and pleasant as anyone could have done.
And, in spite of all, we had time for a glass of Champagne before the curtain! I would give this firm another try, but I would be snippy about pick-up. And the damn stretch-limo!

Keep that way!

New york city limo is a great service and I am thrilled to recommend them to my peers. It is reasonably priced and they are willing to work with their customers to ensure the best quality for the given occasion. I will definitely be using them again and I believe anyone else that uses limo services in NYC should select them as well

Based on My experience NY City Limo is best Limo company in New York City .thank you guys for your services.

Other than not receiving a phone call upon my limo's arrival I have no complaints. The driver was excellent and very attentive and just generally pleasant. The financial transaction was smooth as well. I have used many different limo services and this one ranks right up there with the best and is competitively priced.

I had such a wonderful experience with this company, a old friend of mine recommended this company to me while i was planning my 1st trip to NY i decided to give them a try and my god I'm so glad i did!!! The person i spoke with over the phone i believe he's name was Archi was a very polite & detailed gentlemen gave me a very responsible price and explained pricing to me very precisely, when i arrived the driver greeted me helped with my luggage, the driver was as polite as the gentlemen i spoke with over the phone, he gave me wonderful suggestions on where to go to see interesting things in NYC i was so Pleased with the service i made sure to book the same company for my trip back.

I have ordered SUV for couple of hours in NYC, brand new 2015 Suburban picked us up,
Our driver David was incredible took us all around NYC in December for showed us very attractive places in NYC we highly recommend NY City Limo to everyone thanks again, Larry

NY City Limo is a very professional company. Our fabulous weekend started with an automatic upgrade and a very professional and courteous chauffeur ( Constantine). We used their service during our stay and every member of our family was completely satisfied! We all highly recommend NY City Limo, you won't be disappointed.

Driver had almost one hour delay, did not even appologized. Driver was rude and unfriendly.
The company is difficult to reach by phone in case of problems (had to call 10 times to get someone on the line and check where the driver was). I am a frequent traveller and that was the worst service ever!!

there is nothing we can complain of, everything worked great.

We booked online from Australia and the booking process was smooth, confirmation came back quickly. Our Driver was waiting for us when we got through baggage collection and the Vehicle was excellent, Well maintained, very clean and our driver was very friendly. We had lots of questions about NYC on our drive in to our hotel and he very kindly answered everything for us. We had the same experience on our return back to JFK. The only negative is that although you are given a base price there are lots of taxes and extras that then become the final price. We found it was approx 40% more that the base price we were quoted. However the limo service beats having to get a shuttle and stop at every hotel on the way to your hotel which can take 2-3 hours. I will definately use NY City Limo again.

It was a too long walk from the exit of the arrival hall to the car.

Great sevice, I would recommend to anyone