For a door mat... it is flimsly, lightweight, and inadquate. Delivery was slow, compared to modern standards. I can't be bothered to incur the expense of returning it, I'll donate it to a local charit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
As per majority of these reviews. Nearly a month delivery. Product (a £20+ doormat) very disappointing and not like photo. For all their hype I’m not using them again. To Oak SoHo, don’t bo... See more
Company replied
Good ordering experience and was kept informed of the delivery along the way. Came from abroad so took a bit longer to arrive. Product was good although smaller than I thought. It's since been fitt... See more
Company replied
Absolutely disgusting! We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description. I also wish I had read the reviews first, definitely... See more
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2.5
Poor
103 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 84% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing experience
I ordered a wine table which is meant to be put onto the ground and hold a bottle of wine and two glasses. I bought it for a friend who has a campervan. When it arrived (after three weeks) it wasn’t the same as the picture on the website and it was 5cm smaller. If it was to put it into the ground you would have to lie on the ground to reach your wine. Also it wasn’t strong enough to hold the items advertised. Regrettably, I didn’t check their returns policy and it was going to cost me £22.20 to return. I reached out to the company and after several emails, they offered me a 25% refund and to keep the table which was not fit for purpose. The quality was terrible - looked like MDF and as it was a gift, I wouldn’t embarrass myself by giving it to someone. They also offered me a discount of 60% off any item on their website. I wouldn’t buy again as the name “Oak SoHo” is misleading in that the wooden products are made using Oak and although the company shows it’s registered in the UK, the products come from China and have to be returned to China at your own expense.
October 18, 2026
Unprompted review
Reply from Oaksoho
Dear Valued Customer,
Thank you for bringing this to our attention, and we are truly sorry to hear about your disappointing experience with the wine table and our return process. We completely understand your frustration regarding the product quality and the challenges you faced with returning your order, and we apologize for any distress this has caused.
We take all feedback very seriously as we continuously look for ways to improve our products and support. If there is anything further we can do to assist you or review your order, please don't hesitate to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
This is beyond a rubbish company ,and…
This is beyond a rubbish company ,and I’m devastated that i was so STUPID in purchasing from them ,they should be banned from every advertising and Network page ,The product was total rubbish the return or refund process is HILLARIOUS in that it is basically 99% against getting anything back .I can see the folk who started this laughing at the fools such as myself who thought the picture of goods looked fine. FOLK OUT THERE !!STAY AWAY FROM THIS SITE YOU WILL BE 100% Burnt D H
November 13, 2026
Unprompted review
Reply from Oaksoho
Dear Denis Henderson,
Thank you for sharing your feedback with us, and we are truly sorry to hear about your experience. We completely understand your frustration regarding the quality of the product and the difficulties you encountered with our return process, and we apologize for any distress this has caused.
We take all customer feedback very seriously as we continuously look for ways to improve our products and services. If there is anything we can do to assist you further or to review your order details, please don't hesitate to reach out to our support team at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Kept informed about delivery and cover…
Kept informed about delivery and cover very good quality
November 13, 2026
Unprompted review
Reply from Oaksoho
Dear Andy,
Thank you so much for taking the time to leave us your feedback! We are thrilled to hear that you were pleased with our delivery updates and that you are very happy with the quality of your cover. Providing a smooth experience and great products is always our top priority.
We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Oak Soho Support Team
poor quality clock ordered
poor quality clock ordered
does not work and is very flimsy for a £70 product, Took ages to arrive and you have to pay for a return to China, despite the company looking like it is based in Leicester- England.
Clock is probably worth about £20 maximum
Won't be using this company again.
November 9, 2026
Unprompted review
Reply from Oaksoho
Dear Mandy,
Thank you for reaching out and sharing your feedback with us. I am truly sorry to hear that the clock you ordered did not meet your expectations and that you experienced issues with its quality and functionality. We completely understand how disappointing it is when a purchase falls short of what you hoped for, especially regarding the build and performance of the item.
Regarding your comments about delivery times and our return process, we sincerely apologize for any frustration or confusion caused. While our operational and fulfillment partners are located internationally, we are always working to ensure our shipping details are as clear as possible for our customers. We certainly value your feedback on this as we look for ways to improve our service.
We would love the opportunity to look into this further for you and see how we can help make things right. Please reach out to our team directly at support@oaksoho.com with your order details so we can investigate what happened with your clock.
Best Regards,
Oak Soho Support Team
Avoid
Do not touch this company. What you receive does not resemble what is advertised. Product is poor and not fit for purpose. They offer a refund but you need to return the item to China. Avoid!
September 8, 2026
Unprompted review
Reply from Oaksoho
Dear RM,
Thank you for bringing this to our attention, and we are truly sorry to hear that your experience did not meet expectations. We always want our customers to feel happy and confident with what they receive, and we regret any frustration caused by the product quality and our return process.
Our support team would love the opportunity to look into this further and see how we can help make things right for you. Please feel free to reach out to us directly at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
They sent wrong size item and demanded…
They sent wrong size item and demanded I pay for the return. After the return they would then consider sending the correct item. I will never use oak solo again.
November 10, 2026
Unprompted review
Reply from Oaksoho
Dear David,
Thank you for sharing your feedback with us. I am very sorry to hear about your experience regarding the incorrect sizing and the frustration with our return process.
Our standard return policy requires items to be sent back to our fulfillment center before a replacement or refund can be processed, and we regret the inconvenience and expense this has caused you. We always aim to ensure our customers receive the exact items they order, and I completely understand why this situation has been so disappointing.
If you have any further questions or would like to discuss this further, please feel free to reach out to us directly at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Poor customer service and refusal to…
Poor customer service and refusal to honour their own cancellation policy.
I requested cancellation within an hour of ordering, as instructed in Oak Soho's cancellation policy. They acknowledged my request and said it was being reviewed, then delayed responding until the order had been dispatched. I'm now expected to pay expensive international postage to return an item I do not want and had already asked to cancel. Their cancellation policy is meaningless if they simply process requests until it's too late. I would advise UK-based customers to think twice before ordering with company.
November 10, 2026
Unprompted review
Reply from Oaksoho
Dear Daisy,
Thank you for reaching out to us and sharing your feedback regarding your recent experience with our cancellation process.
We completely understand how frustrating it is to request a cancellation and feel that your request wasn't handled in a timely manner, especially given your proactive approach shortly after placing the order. We always aim to review and process requests as quickly as possible, and we are sorry that this timing caused such an inconvenience for you regarding the return and international shipping costs.
Please be assured that our customer support team is looking closely into how this cancellation request was processed to ensure our procedures are working smoothly and effectively for our customers. We truly value your feedback as it helps us improve our service.
If there is anything further we can assist you with, please feel free to reach out to our support team at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Poor quality!
We ordered some doormats - took absolute ages to arrived, and when they came they were very poor quality and creased. Can't use. Do not recommend!! Really poor quality products!
November 10, 2026
Unprompted review
Reply from Oaksoho
Hi Bea,
Thank you for sharing your feedback with us. I am so sorry to hear that your experience with the doormats did not meet your expectations, especially regarding the delivery time and the condition of the items when they arrived. We completely understand how disappointing it is when a product does not arrive ready to use.
We would love to look into this further and help make things right for you. Please reach out to our support team at support@oaksoho.com with your order details so we can investigate what happened and assist you with our return or resolution options.
Best Regards,
Oak Soho Support Team
Faulty goods, endless scripted responses, and a refund that never arrived
If Trustpilot allowed zero stars, that would more accurately reflect my experience.
I ordered two door mats from Oak Soho which, on arrival, would not lie flat. The corners remained curled upwards, creating a trip hazard and preventing the door from opening properly. After giving the mats ample time to settle, as suggested by Oak Soho, the issue remained and the products were not fit for purpose.
What followed was weeks of frustrating correspondence. Rather than addressing the fault, Oak Soho repeatedly offered store credit, replacement products, and various percentages of partial refunds while refusing to accept responsibility for the issue. The offers increased over time from partial credit, to larger credits, to larger partial refunds, but at no stage would they acknowledge that the goods were faulty.
I was repeatedly told that if I wanted a refund I would need to pay to return the items to China (about £30 shipping when the total order was £54), despite Oak Soho's own return policy stating that return costs will be covered for faulty goods. When I pointed this out and referenced my rights under the Consumer Rights Act 2015, it was simply ignored and the same scripted responses continued.
The most frustrating aspect was the apparent lack of genuine customer service. Every response felt like it had been generated from a template, with plenty of sympathy and apologies but no actual attempt to resolve the issue in line with UK consumer law or even their own stated policy.
After numerous emails, I ultimately had to involve my credit card provider and begin the chargeback process. Following this, Oak Soho emailed me stating that my refund had been processed and would appear in my account within 5-7 business days. However, no refund was ever received. As a result, I was forced to continue my dispute with my credit card provider and seek recovery of the funds through the card company instead.
A customer should not have to spend weeks arguing, quoting consumer legislation, requesting collection of faulty goods, involving their credit card provider, and then chasing a refund that was supposedly already processed.
Based on my experience, I would not purchase from Oak Soho again and would strongly advise other customers to think carefully before ordering, particularly if there is any possibility of needing after-sales support or a refund.
July 12, 2026
Unprompted review
Reply from Oaksoho
Hi Hanna,
Thank you for reaching out to us, and I am so sorry to hear about your experience with the doormats and the frustration you've faced with your communication and refund process. We completely understand how disappointing it is when products do not meet your expectations or function properly upon arrival.
Our team is currently looking into your order history and the details of your correspondence regarding the return and refund process so we can investigate what happened and resolve this for you as quickly as possible.
Best Regards,
Oak Soho Support Team
Not good at all
Not good - another of these dubious websites with a 'return to china' returns policy. I cancelled my order 8mins after ordering, and they still tried to say it was too late, but their emailed order confirmation said it could be cancelled within an hour (but even that is outrageous). Do not recommend.
November 7, 2026
Unprompted review
Reply from Oaksoho
Dear Rick,
Thank you for sharing your feedback with us, and we are truly sorry to hear about your frustration regarding the order cancellation process and your experience with our store. We understand how important it is to have your cancellation requests handled swiftly and smoothly, and we regret any confusion or disappointment caused.
We would love the opportunity to look into this further and assist you. Please feel free to reach out to our support team at support@oaksoho.com so we can review your concerns together.
Best Regards,
Oak Soho Support Team
Relaxing bedside glow
Setting up this dimmable atmosphere lamp on my bedside stand turned night-time reading into pure relaxation. Touch switch responds instantly to light taps.
October 9, 2026
Unprompted review
Reply from Oaksoho
Dear Colton,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that the dimmable atmosphere lamp has brought a sense of pure relaxation to your bedside reading routine and that the touch switch is working seamlessly for you.
If you ever need anything else, please don't hesitate to reach out to us at support@oaksoho.com. Enjoy your cozy new setup!
Best Regards,
Oak Soho Support Team
Avoid
Avoid. Parcel took almost a month to turn up and when it did the packaging was torn.
The product itself was extremely poor quality and nothing like the image.
Return is at your own cost to China so I'm not going to bother. I guess you get what you pay but I would advise others not to use this website. My fault for being duped.
October 31, 2026
Unprompted review
Reply from Oaksoho
Dear Customer,
Thank you for sharing your feedback with us, and we are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it is when a delivery is delayed, the packaging is damaged upon arrival, and the item does not look or feel as anticipated.
We always aim to provide quality items and reliable shipping, and we would love the opportunity to look into this further and find a fair resolution for you. Please feel free to reach out to our team at support@oaksoho.com so we can assist you with your concerns.
Best Regards,
Oak Soho Support Team
Good website
Good website. Easy ordering and reasonable delivery time
November 5, 2026
Unprompted review
Reply from Oaksoho
Hi Rachel, thank you so much for taking the time to leave us a 5-star review! We’re delighted you found our website easy to order from and that your delivery arrived in good time. We really appreciate your support and look forward to serving you again soon.
The cat lamp is really lovely as a…
The cat lamp is really lovely as a gift. I am very pleased with it.
It came very quick, with lots of emails telling where about it was on its delivery here. Thankyou.
November 2, 2026
Unprompted review
Reply from Oaksoho
Hi Jacqueline,
Thank you so much for your lovely review! We're delighted the cat lamp made such a special gift and that it arrived quickly, with the delivery updates keeping you in the loop. It means a lot to us that you took the time to share this.
We hope it brings plenty of warm glow and joy. If you ever need anything, feel free to reach us at support@oaksoho.com. Thank you for shopping with Oaksoho!
Warm regards,
Oaksoho team
Great product, excellent customer service.
I ordered seven Block 2 wall lights and they arrived promptly and look great. What made the experience extra special is the after sales service I received when I reported that one of the globes was damaged in transit. The response was almost immediate, very courteous and very helpful. A replacement globe is on its way and expected soon.
November 3, 2026
Unprompted review
Reply from Oaksoho
Hi David,
Thank you so much for your wonderful review, David! We are thrilled to hear that your Block 2 wall lights arrived promptly and look great. More than anything, we're so glad our team could jump in right away to take care of that damaged globe for you. Providing fast, helpful after-sales support is a top priority for us, and it means the world to know we hit the mark. If you need any further assistance, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
As per majority of these reviews
As per majority of these reviews.
Nearly a month delivery.
Product (a £20+ doormat) very disappointing and not like photo.
For all their hype I’m not using them again.
To Oak SoHo, don’t bother replying, I’m not going to complain just walk with my purse.
Cheers H
October 31, 2026
Unprompted review
Reply from Oaksoho
Dear Huw,
Thank you for sharing your candid feedback with us. While you mentioned not to bother replying, we truly care about your experience and wanted to reach out to offer our sincere apologies. We completely understand how disappointing it is when a product does not match your expectations and when delivery takes much longer than anticipated. This is certainly not the standard we strive for.
While we respect your decision to walk away, we would love the opportunity to make things right for you if you ever change your mind. Please feel free to reach out to us at support@oaksoho.com so we can look into this and assist you.
Best Regards,
Oak Soho Support Team
AVOID at all costs
AVOID at all costs! Misleading web site. Looks as if based in England but in China! They advertise delivery with Royal Mail. It isn’t. It’s J &T Express. Check out their reviews! I think they have 1 star! Awful experience. Ordered on Oct 10th. Arrived Oct 31st. Web site says delivery between 6 to 12 days. No help from e mails. Think I was communicating with a bot. Lots of sorry you are still waiting but no answer to where is my parcel. Not responding to I want a refund. Do not use this company. Very stressful experience.
October 31, 2026
Unprompted review
Reply from Oaksoho
Dear Lorna,
Thank you for sharing your experience, and please accept our sincerest apologies for the frustration, delay, and stress caused by your order delivery. We completely understand how upsetting it is to wait longer than expected without clear tracking updates or proper support when trying to request a refund. This is certainly not the level of service we aim to provide.
We are actively looking into your shipment and your refund request to get this sorted out for you as quickly as possible. If you need any further assistance, please feel free to reach out to us directly at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Awful experience. Shop elsewhere!
Nearly three weeks and our order still hadn’t turned up. Despite me constantly contacting Oak SoHo via email. No proper reason or where our order was . Eventually I asked for a refund but that is still pending. Terrible customer service and just awful to offer all of these products but are so dishonest when it comes to the shipping. If you are reading this and thinking of buying something from their website just don’t stress yourself with it. Choose a more reputable company and save yourself the bother.
Horrendous experience, this company should not be allowed to trade.
October 14, 2026
Unprompted review
Reply from Oaksoho
Dear Jon,
Thank you for reaching out to us, and please accept our sincerest apologies for the immense frustration and stress this situation has caused. We completely understand how upsetting it is to wait weeks for your order without clear updates and to experience delays with your refund request. This is certainly not the level of service we aim to provide.
We are actively looking into the status of your shipment and your pending refund to get this resolved for you as quickly as possible. If you need any further assistance, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Great clock, love it!
The clock looks great and was packaged really well. Arrived in pristine condition!
October 26, 2026
Unprompted review
Reply from Oaksoho
Hi Trevor,
Thank you so much for your wonderful review, Trevor! We are thrilled to hear that you love the clock and that it arrived in pristine condition—our team takes great care with packaging, so it's wonderful to know that paid off.
Best Regards,
The quality of the items.i have bought…
The quality of the items.i have bought have been really good.sofa throws cushions & a cup delivery took a little.while.but well.worth the wait & when i did have a small issue they dealt with it straight away would.defo recommend
October 6, 2026
Unprompted review
Reply from Oaksoho
Dear Andrea,
Thank you so much for the fantastic feedback! We are thrilled to hear that you are loving the quality of your sofa throws, cushions, and cup.
We truly appreciate your patience with the delivery time, and we're so glad to know it was well worth the wait. It's also wonderful to hear that our team was able to resolve that small issue for you right away—providing great support is always our top priority.
Thank you again for the recommendation, and we look forward to welcoming you back to Oak Soho soon!
Best Regards,
Oak Soho Support Team
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