OASIS Group Reviews 

Abysmal, and another price rise this time 17.9%, really!

I am afraid I cannot recommend Oasis group at all. Unfortunately, your review system does not allow me to give zero stars otherwise I would do that.

I list some of the reasons below:
-Problems in engaging with any human beings within the group. Long response times. Long waits on the telephone to speak to someone. You’re forced to call the group as you will not get responses to your emails often.
- Difficulties in communication, and worryingly there is definite acrimony or distrust between individuals who work in different departments. They are supposed to be working with each other with the aim of helping you (the client).
- There is over departmentalisation and when you, as a customer, finally do get traction, your problem is passed over to another department. The other department does not think it’s their job to deal with your problem.
- Deliveries are arranged without warning and in our case nearly to the wrong address if it was not for our intervention.
- Invoices are difficult to understand and there is no support to help you do that.

In any sprawling disorganisation like this, there are a few helpful individuals (to whom I am very grateful), but I won’t be using Oasis again.

I run a small solicitor practice and this company have been very difficult to deal with. They took over from our previous supplier, Abbot Datastore, who we were very happy with. My concerns with Oasis Group are:
- charges: they quickly introduced a number of new charges including an admin fee, which they increased by 200% in two years;
- record management: when requesting boxes from them, I was supplied with a form to complete, which was already filled in with the confidential data of another Oasis client (email contact, account number etc). Also on terminating the contract with them, they listed boxes, which they no longer held for us and admitted this (they only held 21 boxes in total) and this should not have been a difficult exercise;
- termination process - this was protracted. We were tied in to a rolling contract and a procedure, which was completely different to the terms that we had with Abbot Datastore, and which had not been varied in any way. As well as the length of time (7 months), we were required to pay another new fee, a termination fee, which seemed disproportionate to the number of boxes held.
- client care generally: I found this to be extremely poor. I raised concerns. These were often not acknowledged, never mind dealt with.

Avoid this copany at all costs. They took over from Boxit who were brilliant. Customer service is appalling. Everything takes weeks, if not months with them. They messed up my inventory and made it so difficult to work with. AVOID!

This is the worst company I have dealt with in many years. There has been no communication for six months, yet they are still sending invoices that should have stopped six months ago.

It is possible the invoices are automated, and there is even a chance the company no longer exists. It is impossible to tell.

If it was an option to give zero stars we would. AVOID this company. Do not use them for storage. We are weeks trying to get our boxes out of storage. No one answers their phones, they don't action emails. It is beyond frustrating. It is completely inconvenient for us to move a large number of boxes from this storage facility but we have been left we no choice as this company are the worst to deal with.

In all my years of dealing with external suppliers, this Company has proven to be the most difficult and unprofessional to deal with.

The Customer Service is non-existent. The only way to contact anyone is via email, but emails go unanswered for months.

Additional charges are regularly added with no discussion, and prices are put up annually without any consultation.

We discovered that we had been charged for years for items that had been taken out of storage, and OASIS did not have an accurate record of what items we were storing with them.

We tried to terminate our services and were told we were in an annual contract and had conveniently missed the window to cancel so were tied in for another year. This is the first time an annual renewal had ever been mentioned and OASIS have been unwilling (or unable) to provide a copy of a contract, despite us requesting it multiple times.

It seems that other companies have experienced similar problems so we are certainly not alone in this experience. Overall, an absolutely appalling way to run a business. I would suggest avoiding at all costs.

Avoid this company. I have been trying for several months to retrieve and destroy our storage boxes with no success.

Phone calls, emails, and support tickets are consistently ignored; my only remaining option is to take legal action to recover our property. This has been a hopeless experience, and I deeply regret dealing with them.

We are in the exactly the same position as Gemma who reviewed the company on the 10th September 2025. We are a small electrical company who over the years has accumulated 33 boxes of archived paperwork that has always been stored with them. However, in the last couple of years they have inflated their prices which are enforced on you without consent or agreement and you can not speak to any one to resolve it. In January 2025 they invoiced us for admin charges which are double the amount of the actual cost to store the items. These admin charges total £443.45 + VAT for one annual invoice and to process one payment. This is despite the charges they make to cover collection of further boxes which again include an admin fee! We have contested this and were told it is correct. Since then we have made numerous attempts to get a response, terminate our contract and get our boxes returned. We have been ignored and despite assurances back in October from client care we would get this resolved with a termination quote heard nothing. I have sent three follow up emails and been cut off today after holding for 15 minutes twice. The only thing they can do is send you a monthly statement reminding you you owe £686.44 + VAT. They hold your company data and tax records to ransom, ignore you completely whilst the fees conveniently continue to accumulate. It's absolutely appalling. Oh and we received a further email saying that their admin fees are increasing again last week. Please do not get involved with the company and if you are an existing client you have my sympathy. We are now taking legal advice.

We have been a client of Oasis for many years and have a very small amount of storage boxes with them. They have never been the best at communication or being upfront and transparent about their costs. This year however my opinion of them has sunk even further as I work for a small, independent charity and they have suddenly increased our monthly administration bill by 200%. This sudden and unexplained rise is not only shocking but deeply troubling for an organisation like ours, which operates on a tight budget.
Despite numerous emails and attempts to raise a formal complaint, we have yet to receive any response. Meanwhile, our account continues to be debited for an amount far beyond what we had budgeted for, placing significant strain on our resources. Hence I am resorting to this review in the hope that someone finally responds. Do not use this company.

I find all the delivery drivers to be very professional and polite.

When we order boxes they are always sent quickly and if i send an enquiry email its always answered quickly.

Very responsive, usually deliver within 24 hours and the delivery driver is lovely.

The driver arrived the day after the request was sent

Always great service, both online and in person.

Do not use this company. I asked for some boxes to be destroyed in 2022. They didnt do it. They are still charging me. There is no reply to emails and nobody to talk to. i have requested the cancellation of the contract and return of my boxes. Nobody has replied. Just goes into a black hole.

Arrogant HR Mr Gyamfi, just because I requested an interview reschedule they didn't reply to multiple follow ups. Not a culture to be encouraged.

I have been trying to get a response for a number of weeks now regarding our return of files and closing the account. Impossible to speak to a person to find out an update. Would not recommend this company.

This really is the worst company I have ever had to deal with in my 30 plus years of working.
I have similar views and experiences to the other reviewers. This company is totally incompetent. You cannot speak to a person. Everything is done via email, which is just ignored.
We terminated our notice but similar to the other reviewers, they are making it difficult, not communicating and effectively refusing to return our storage items.
I have sent emails to whoever replies to these reviews but that also makes no difference.
All of the reviews on here are negative and are similar but it doesn't seem to make a blind bit of difference to Oasis.
My advice is to definitely not use this company and unfortunately, if are unlucky enough to already use them, then expect them to be unresponsive and unprofessional when you want to leave.
P.S communications-oasisgroup.com , save yourself the trouble of responding to this review as you don't respond to the emails anyway!

Dreadful dreadful company. As others have said this would be zero stars if it would be possible to give that rating. They do not respond to emails and never return calls. We have been trying to terminate our account for 2 years and are still receiving invoices despite writing a formal legal letter terminating all services. They do not respond to anything. Avoid them like the plague.