O'Brien® Reviews 

I couldn't be more disappointed with my experience with O'Brien's AutoGlass at Rosebery.

I took my brand-new Mazda 6e to O'Brien's for a windscreen replacement, expecting a professional service from a company of their size and reputation. Instead, it's been one problem after another.

When I handed the car over, their employee inspected it with me and confirmed there was no damage. I made it very clear that the car was brand new and in perfect condition.

When I collected it, I discovered a scratch on the left-hand side of the bonnet that catches my fingernail. The car was handed over in perfect condition and returned with damage.

Unfortunately, the bonnet scratch is only one part of this disappointing experience.

Windscreen calibration: O'Brien's was unable to calibrate the camera system, leaving features such as cruise control not working and requiring me to arrange further work with Mazda.

Dashcam installation: The dashcam was not reinstalled properly. The adhesive was so poorly applied that it fell off the very next day.

Windscreen washer system: The washer fluid tube had been pinched, which meant the washers weren't working and the wipers couldn't function properly as intended.

Dirty windscreen: The replacement windscreen was left filthy, with smudges and marks that should have been cleaned before the car was returned.

Bonnet damage: I discovered a scratch on the bonnet after collecting the vehicle, despite the car being inspected and confirmed as undamaged at handover.

For a brand-new vehicle, this standard of workmanship is simply unacceptable.

I've had to spend additional time chasing these issues, arranging follow-up work with Mazda and trying to get O'Brien's to address the damage.

The response to the bonnet scratch has been particularly disappointing. After reviewing their camera footage, O'Brien's told me they couldn't find evidence of the damage occurring and therefore denied responsibility. They also suggested that if it happened while the car was parked in their car park, it wasn't their fault.

The fact that their cameras didn't capture the incident doesn't explain when the scratch occurred. I handed over an undamaged vehicle and discovered the damage after it had been in their care.

I've submitted a formal complaint and repeatedly tried to get this resolved, but the lack of communication and accountability has made an already frustrating situation even worse.

I trusted O'Brien's with my brand-new Mazda, expecting competent workmanship and for my car to be returned in the condition it was received. Instead, I've been left dealing with a damaged bonnet, a poorly reinstalled dashcam, a pinched washer tube, a dirty windscreen and unresolved calibration issues.

This is not the level of service I expect from a company that specialises in vehicle glass.

What has disappointed me most is the apparent reluctance to take ownership of the problems and work towards a satisfactory resolution.

Based on my experience with the Rosebery branch, I would be very reluctant to use O'Brien's again or recommend them to anyone who takes pride in their vehicle.

A genuinely disappointing experience from start to finish.

Obriens New Lambton Hopeless.. Organised with the help line and paid mandatory 5% deposit on $245 quote before arriving to have a small stone chip repaired. Front desk lady looked at it followed by a young fellow looking at it also. Apparently couldn't repair it and a new windscreen was required??
See you later I said. Drove straight to Nova Windscreens at Warners Bay. Very friendly staff attended to the windscreen repair straight away. Completed in 15min, Saved my windscreen and a perfect job for $129.
No brainer as to where you go for your repairs..

My windscreen was chipped on a trip . Called into a local Obrien's to see if it could be repaired but unfortunately the chip was slightly too big so replacement needed . Very helpful at the branch . then went through my insurance company ( YOUI ) who are excellent and process claim immediately and they then pass on claim to Obrien's who are their repairer .
Obrien's send me a form which i complete then Obrien's tell me that they cannot find the part as it is imported car ( Ford F150 2023 ) and therefore cannot help me !!
All cars are imported now !!!!
I call my Ford dealership and they give me the part number and quote to replace which YOUI approve straight away !! Took me 20 mins to organise !!
Do not use Obrien's seriously . Their system and call center is useless .

I found the people I spoke with to be VERY unbelievable started off with a quote well over $600 all I wanted was a windscreen not all the over priced bullshit had job done with all yo quoted for $434

I had my windscreen replaced twice by the Bayswater branch. Twice it had cuts in the glass. I ended up going through my dealership and got it replaced, all good now. And my insurance reimbursed me for the dealership windscreen and recalibration. I wasn't going back a third time to O'briens. Cam the Manager from O'Brien's was very nice though.

I had a windscreen very poorly replaced at the Brendale location. In order to rectify it, they made me take it to Virginia.

After taking three hours for it to be done, it is a mess.

Part of the headlining has not been fitted underneath the seal. Rectifying this requires removing the windscreen again.

Not only that but they made a big mess of the sealant application and claimed that any less would make it leak. There is no reason the sealant should be outside of the seal. It should be wiped off cleanly.

Clearly they have no understanding of how the sealant is supposed to go and work.

There is also sealant on the wiper arms, seam cover and dripped on both doors.

On top of this, there are three scratches in the paint. Two of these are to the metal.

Apparently they never learnt not to use sharp implements as there is a tear in the seal too.

Got a chipped windscreen and before I could have it repaired the glass cracked. I have one of those cars with collision avoidance tech and replacing a windscreen means recalibrating the technology. I contacted a couple of replacement places but they didn't have the gear to recalibrate the camera so I called O'Brien in Lismore. Alex took my details and Damien made it easy! Dropped off the car, they gave me a lift back to town, then picked me up when the job was done. They couldn't have made it easier for me. I recommend them if you want the full service experience.

I made a random decision today to go visit O’Brien AutoGlass in Arndell Park to fix a couple of car window issues I had been putting off. I was immediately greeted by a friendly technician who quickly checked one concern I thought was a crack in the driver’s window. It turned out to just be the tint, which was a huge relief.
I also had a problem with the passenger window being unstable when wound down. Despite a busy schedule, Jack took the time to properly inspect and fix the issue within 10 minutes, free of charge.
This level of honest, efficient, and genuinely caring service is rare. The team here are a real credit to the business. If you’re looking for friendly, professional and trustworthy service, I highly recommend them.

Over four months I've had a major crack in my windscreen only to be told twice within that time that the new screen has also cracked.Surely there's more than one screen on the cargo ship from Korea??.Will not recommend O'Brien's as a reliable service.Shop local.

Fantastic experience with Fyshwick team.

90 minutes and away with new windscreen on my Sprinter.

Disgusted with O'Brien's.
Booked an insurance claim for the replacement of a side window glass in my car, was told 2 weeks, the day before I receive a txt message to say sorry glass hasn't arrived. Call them to re book. Was previously told glass is in Melbourne I am in Brisbane. Now told another 2 weeks. Absolute joke of a company. No customer care or responsibility what so ever.

From booking my car in to collecting after installation of a new windscreen, I can’t fault the service I received at the Fyshwick ACT branch. The booking process was easy, staff engaging, process efficient and the customer waiting area cool and well-equipped on a boiling summer’s day. A whole new windscreen fitted and calibrated within 75 minutes.

If I can give a negative star rating I would. Been booked in by RAC and was cancelled 3x. What a load of crap. Don't believe their 4.7 star review claims on their website. You can't even leave a review on their website. I wish their company ill will.

The cost of the work made our jaws drop! Over a thousand dollars to clean out the guttering and repair the downpipe. In the quote it mentions safety that are commonsense and only relevant to the employee. Way over the top!

rock damaged windscreen and position means it needs to be replaced. Rang O'Briens...they took details and said they would get back. Three sales people later asked to speak to a supevisor..at least she was knowledgable. But all I got was excuses hail storms etc. Finally said they could do it in two weeks for $1500 but would give me a 20% discount. I am not willing to wait 2 weeks with no car, they have not sighted the damage and assure me I can still drive it, I replied no way, what if the cracks spread, what if it rains and I get water migration into my dashboard...answer was "oh that wont happen',,, as soon as they say that it will probably happen. I explained their advice could result in my insurance being compromised as well as the car's warranty. I will call other companies and avoid 1800 numbers as you just get sent to a third party who knows nothing about the industry and reads from a script, promises a prompt freply, then lets you down

SHOCKING SERVICE FROM *OBRIENS GLASS! NEW WINDOW HAD SCRATCHES. WIPER COVER WASNT FITTED PROPERLY (used old clips). WAS THEN BOOKED, WITH THE DATE CHANGED LAST MINUTE, THEN CANCELLED CLAIMING WORKER INJURY. CANCELLED AGAIN TODAY STATING NEW WINDOW HAD SCRATCHES. WAS TOLD ID BE GIVEN FREE WIPER BLADES WHICH WAS WITHDRAWN, THEN ADDED AGAIN ? WOW!!

Well you have mislead me . I rang to book to get new window for my car , the lady on the phone said they will tent my window the same color tint . She of course they do that , which makes sense right , hmm not right . We go to pick our car up and the window done BUT NOT TINTED . So l ask what happen , this nuts what there said because we paying for it ourself , no tint if we went though insurance we would get tinted done . WHAT HELL is that mean . We paid what they said , can not believed this Company could mislead people like this . NOT HAPPY . The staff at Tull amine store were very nice , its not them it Obrein , misleading that up setting . I should have been told all of this over the phone be up front with people . Also l put in a complaint on the phone , as writing to you but l have head nothing back , very bad customer service .

I have made three phone calls to windscreens O'Brian then promised someone would ring me back haven't had a return phone call within a week very poor service. The last time ring they said they would put my inquiry down as an emergency two days later we're still in the emergency waiting for them to ring.

O’Brien Rosebery replaced my windscreen but removed my genuine Toyota wipers without telling me, fitted aftermarket Bosch blades, and discarded my originals. Toyota later confirmed this causes warranty, safety, and servicing problems. I contacted O’Brien but they refused to resolve it, saying aftermarket was “better.” Very poor service and lack of accountability.

I found myself in an unfortunate situation when my windscreen was chipped while driving from Sydney to Melbourne, requiring repair before a roadworthy inspection the next day.

My partner organised a representative from O’Brien to call me during my drive. I was greeted by an amazing, friendly representative who put my mind at ease and organised an outlet for me to visit the following morning at 8 am.
Note: Considering the outlet was not in my suburb, he kindly discounted the rate to account for my travel costs.

The next morning, I visited Kris and his team at O’Brien – Clayton South. Immediately, Kris inspected the chip and provided welcoming advice, attending to the repair instantly.

What impeccable service by the team at O’Brien. Their genuine care, expertise, and willingness to go above and beyond made a stressful situation so much easier. If you want a seamless, friendly, and efficient experience, don’t hesitate to reach out to the team at O’Brien—they truly won’t disappoint.