O'Briens Wine Reviews 2,137

I have to commend the staff in the Newbridge branch in Kildare.
Really nice people and genuinely helpful staff.

Over priced and disgusting wine. AVOID

I wanted something better than supermarket wines so I went to the Douglas store yesterday. I meet Daniel he was more than helpful and talked with through everything I needed and advised me the best wines.
Nothing was a problem and he didnt rush or anything even went and wrapped up wines for us.
Will definitely be back again

Great experience buying alcohol here, quick delivery, competitive pricing, now I dont have to go to shop, I just buy it here and its delivered fast to my door, highly recommended

The delivery company used by O’Briens left the delivery at the gate of the complex - which is wide open at all times - c 200 yards from the apartment, despite being given exact eircode , which is fully reliable. ( I have tested it on more than one occasion. ) . This has happened on numerous occasions.

Absolutely excellent service! Really good communication and delivery on time, exactly when promised, and friendly.
Definitely recommend to anyone.

I cannot speak highly enough of the exceptional customer service I received from O’Briens, particularly from Sarah-Marie. From the moment I made contact with customer service, she went above and beyond in a way that exceeded all expectations. Her professionalism, kindness, and dedication to helping customers is truly remarkable. It’s rare to come across someone who genuinely cares and is willing to go the extra mile, but Sarah-Marie embodies the very best of what customer service should be. O’Briens as a whole sets the standard for excellent customer care. It’s clear that customer satisfaction is at the heart of everything they do. Many thanks again for your help.

Delivery was poorly managed for a large order meant for a surprise party. Despite coordination with head office, the delivery came two days early without notification, directly to the 90-year-old being celebrated thus ruining the suprise completely. Complaints to higher management went unanswered, leading to dissatisfaction and a decision to shop elsewhere in the future.
Update: I had a call from a senior staff member who could not have been more apologetic, and is working to streamline deliveries. Great to have feedback listened to and used to improve future service

Saw a poor delivery man being literally abused in the Galway store last Friday 20th of December by who I think was the manager terrible to see this day and age .I left my three bottles of wine back in their shelves and walked out don’t think I’ll be back .

Amazing company! Ordered a case of wine yesterday evening and was delivered to Cork this evening!!! Always great service and wonderful selection of wines.

My partner ordered bottle of Chambord yesterday afternoon and it arrived this morning. What more could you ask for. We'd definitely order from them again :) Thanks!

Dreadful customer experience. Bought some sample wine to try last weekend. I was told there was no problem with stock as they had lots. Went back this weekend and all the sample wines i tried were sold out - what a waste of my time and money. Was told that corporate orders for Christmas had exhausted the supply. I drove over an hour to my nearest shop. I hope the corporates remain good customers in Jan, Feb and March as you just lost me as one.

Such a breath of fresh air to pop into the Templeogue branch and come out with 3 beautifully gift wrapped bottles of Prosecco… fab service… lovely staff… why would I ever buy booze in a supermarket ever again.. O’Briens are one of the few places left who understand customer service.

Use them twice and no problems. Speedy delivery and always have good deals on in spirits and wines.

they offer the best service both online and offline. they only customer servise is fast and always ready to serve you better...

Pearse and Ian were a pleasure to deal with. Repeat customer to the Glasnevin store. Massive store, highly knowledgeable staff. Something for everyone and every budget.

" Save up to 44% with our F A N T A S T I C autumn wine sale ":
This AVERMENT trying to make Consumers believe they receive 44% DISCOUNT became questioned via my Mail to O'Briens: Serving JUST ONE EXAMPLE:

J.Fernando Rueda 2022, Spain : EURO 14.95 > 9.95

EVIDENCE of realistic Retail Prices = as follows:

FERNANDO FAMILY WINES : Euro 2.95 = EXW
APORVINO: Without Tax : Euro 3.49 / COM Euro 4.22
VINOS PARASERFELIZ & COM:
Euro 4.55 COM ( = Euro 0.954 { = 21% } )

VINOS CON CARACTER Euro 5.45

IRISH EXCISE DUTY needs to become added to the above VAT inclusive Retail Prices: Therefore a Consumer in Ireland REALISTICALLY needs to pay:
MAXIMUM Euro 5.45 plus Excise Duty Euro 3.19 =
EURO 8.64

A Mail from HANNAH in O'Briens dating 27/09/2023 does NOT answer my having disputed their
" Save up to 44% with our F A N T A S T I C .... "
HANNAH answered:
"Exceptional Value Euro 9.95 during our annual sale".

READER of this REVIEW might well have a different opinion from HANNAH : How do YOU describe trying to make Consumers believe they receive a bottle WORTH EURO 14.95 needing to pay only Euro 9.95 ?

Owen , who works in off-licence O'Briens in Rathgar was just great to deal with. He's knowledgeable, professional, kind and patient ! He made making my decisions choosing wine a pleasure.