Obso Automation Reviews 

53
•
TrustScore 2 out of 5

2.0

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Company details

  1. Manufacturing Service

Written by the company

Obso Automation is the home of new, active, and obsolete machine spares for automated industrial systems. Obso is a supplier of industrial production parts to both the trade and manufacturing industries.


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2.0

Poor

TrustScore 2 out of 5

53 reviews

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2.0

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(53)

8 reviews in the last 12 months

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Rated 1 out of 5 stars

obso dont pay for teh delievry Goods

Goods were delivered on time as agreed on May 15, 2026, but the outstanding payment has still not been made despite multiple reminders and set deadlines. Very disappointing business transaction and absolutely not recommended Reference: CQ-260429-17

May 15, 2026
Unprompted review
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Rated 1 out of 5 stars

bad experience

We would like to publicly share our experience with Obso Automation.

Since July 7, we have been waiting for the delivery of a product that was paid for and, to this day, has still not been received. We have also not received a refund for the amount paid.

During this time, we have repeatedly tried to resolve the situation directly with the company, requesting either information about the shipment or a refund, but the issue remains unresolved.

We are therefore publicly asking Obso Automation to resolve this situation immediately, either by delivering the purchased product or by issuing a full refund of the amount paid.

We hope this post will finally lead to a response and a definitive solution.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Warranty repair experience

Great Communication, very prompt and helpful, no questions asked, only needed to know what the problem was and we sent it back and was repaired and returned to us very promptly. During the time we were kept informed of the progress. Great service.

June 14, 2024
Unprompted review
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Reply from Obso Automation

Dear Clare. Thank you so much for your lovely review. We are very pleased to hear how happy you were with our warranty process. We are looking forward to continue supporting you in the future. Stefanie

Rated 5 out of 5 stars

Outstanding Service from OBSO…

Outstanding Service from OBSO Automation!

I recently had the pleasure of engaging with OBSO Automation for some replacement parts, and I couldn’t be more impressed with their service. From start to finish, they exemplified professionalism, expertise, and efficiency.

Not only did they provide lightning-fast service, but their prices were also incredibly competitive. What truly stood out, though, was their team. Donna, Jenny, and Harry were an absolute dream to work with. They were not only attentive but also incredibly knowledgeable, guiding me through the process with ease and answering all my queries with patience and clarity.

If you’re looking for automation solutions backed by a great team, look no further than OBSO Automation. I highly recommend them!

May 13, 2024
Unprompted review
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Reply from Obso Automation

Dear Simon. Thank you so much for your lovely review. It means a lot to us to get some feedback from our customers. We look forward to supporting you again in the future. Stefanie

Rated 5 out of 5 stars

Very helpful in finding Obsolete parts…

Very helpful in finding parts that are difficult to source. Excellent service throughout. My "go-to" company for rare and difficult to source items. Competitive on price as well.

February 29, 2024
Unprompted review
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Reply from Obso Automation

Dear David. Thank you so much for your lovely review - much appreciated. We are very pleased to hear we are you ''go-to'' company for obsolete requirement . We are looking forward to continue supporting you in the future.

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Rated 5 out of 5 stars

Obso Automation: The Real Deal

Sourcing for a customer with aged equipment is sometimes an impossible task. Over the past 6 months, the "impossible" has become less and less since I've started dealing with Obso Automation. My Account Development Manager Jenny Buckley is extremely attentive and expeditious in her pursuit to find what I need any time I reach out for a quote. Jenny and her team at Obso are a great resource that everyone should utilize!

October 3, 2023
Unprompted review
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Reply from Obso Automation

Dear Bruce
Thank you so much for your lovely review - much appreciated. We are very pleased to hear how happy you are with OBSO. We are looking forward to continue supporting you, especially with hard to find obsolete requirements.

Rated 5 out of 5 stars

Excellent Service

Donna was extremely helpful and went above to ensure our order was processed and delivered to us on time. Very friendly and exceptional communication throughout.

October 4, 2023
Unprompted review
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Reply from Obso Automation

Hi Bethany! Thank you for the 5* and for taking the time to leave us such positive feedback. We look forward to supporting you again soon.

Rated 5 out of 5 stars

5 out of 5

Fast, easy and reliable
Very good customer services and delivery times are also very good

September 28, 2023
Unprompted review
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Reply from Obso Automation

Thank you so much for taking the time to leave us such a positive review. We look forward to support you again soon.

Rated 5 out of 5 stars

We received a Good Price

We received a Good Price, and were provided with regular updates on the status of our Order right up to, and after the Item was Delivered.
Excellent Customer service.

September 15, 2023
Unprompted review
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Reply from Obso Automation

Hi Darren, Thank you for taking the time to review is. We look forward to helping you again with your next order!

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Rated 5 out of 5 stars

Professional

Professional, courteous and accurate.

Obsolete part quoted same day and supplied next

September 13, 2023
Unprompted review
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Reply from Obso Automation

Hi Pete

Thank you for taking the to review us! We will always do your best to supply those hard to find obsolete parts in the quickest time possible.

Rated 5 out of 5 stars

Good support from staff with expert…

Good support from staff with expert knowledge and experience. Quick response and quick delivery of parts

August 4, 2023
Unprompted review
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Reply from Obso Automation

Hi Thank you for your 5* review! We will continue to do our best to support you and your team.

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