OCD Cleaning & Domestic Services Reviews 338

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent service and the helpful, friendly, and reliable staff. Customers often highlight the efficiency and thoroughness of the cleaning, noting that staff go above and beyond to ensure everything is spotless and beautifully clean. Many appreciate the accommodating scheduling, excellent communication, and the polite demeanor of the cleaners, which contributes to a very positive overall experience. However, some customers also noted issues with the cleaning process, such as areas being untouched, marks remaining, or items not being returned to their original places. There were also mentions of unprofessional communication, cleaners not bringing necessary equipment, and instances where the service did not match initial expectations.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the cleaners for going above... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting their politeness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After initially being hesitant about hiring a cleaning service, the experience with OCD has been nothing but great. Always show up early/on-time, do a great job and use up all of the allotted time... See more

Rated 5 out of 5 stars

Great service, staff were really friendly and efficient. Very accommodating time/date wise which makes it so much easier and did a great job very happy.

Rated 5 out of 5 stars

Aggy is very thorough and goes the extra mile & thinks of everything. If something needs replacing or repairing she notices & brings it to my attention. I can recommend OCD services.


Company details

  1. Cleaning Service
  2. Cleaners

Written by the company

Small, local business offering professional cleaning and domestic services in the South Wales region. Additional services include a professional ironing and laundry service with collection & delivery!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

338 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Didnt clean the back windows

Didnt clean the back windows, they was supposed to come back but never did. Did speak to them on messenger was offered for them to come back a third but I declined and will be going with another company.

Speedy responses from messenger

May 7, 2026
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Rated 1 out of 5 stars

BOOKED DEEP CLEAN FOR BUNGALOW

BOOKED DEEP CLEAN FOR BUNGALOW
KITCHEN DECREASED EXCEPT COOKER AND WASHING MACHINE ALL CUPBOARDS TOPS FLOORS AND SKIRTING INCLUDUNG INSIDE WINDOWALL CONTENTS REMOVED FROM CUbords and tops to give easy asse LOUNGE, SMALL FRONT ROOM 2 SMALL BEDROOMS, AGTEEMENT : DISTING DOWN WALLSAND CEILING, PICTURES DEERP CLEAN SKIRTING BOARDS, WASH DOOR. RREPLACING 2 RUGS AND HOOVING. TOLD THAT CEILING AND TOPS OF WALLS DUSTED DOWss. kitchen 10 x 8 no electrical units involved BATHROOM SMALAND SEPERATE TOILET VERY SMALL ALL AOEAR TO BE ADEQUATE KITCHENENTRANCE DOORS IN KITCHEN CKLEANED UNDERSTAND FROM YOUR MANAGER CEILING AND WALLS DUSTED DOWN BUT MARKS ON WALLS STILL THERE SKIRTING BOARDS AND FLOORS APPEAR TO BE UNTOUCH A DO THE WINDOWS AND FURNITURE. 3 ROOMS COMPLETELY IN TOUCHED. 2 BEDROOMS AND DINING ROOMHALLWAYS UN TOUCHED WHICH ARE SMALL.SO APPARANETLY 2 CLEANERS SPENY 7 HOURS EACH 14 HOURS IN TOTAL TO DEEP CLEAN A SMNALL BUNGALOW . YOU MANAGER SAID THAT THE KITCHEN CUPBOATDS 3454 NOT AS CLEAN AS SHE THOUHGHT THREY WOULD BE AND THAT TOOK THE TIME WE ARE TALKING 7 AVERAGE TOP CUPNOARDS 2 LAEGE LOwer CUPARDS . DOORS ON WASHINH MACHINE, FREZER AND FRIDGE PLUS 3 KITCHEN DRwa one one large cCUPBOARD FOR BOILER AND 2 SHELVES. I AM 84 YEAR OLDI HAVE DEEP CLRANED CLEANED OUR BUNGALOW FOR 50 YEARS SINC BOOUGHT FROM NEW 1986 have MACULAR DEGENERATION WHUCH NMEANBS I HAVE VERY PPOOR SIGHT NG REISTERED BLIND BUT HAVE ALL MY FACILTIES I ASKED FOR A QUOTE TO DO A JOB YOUR MANAGER MAINTENCES SHE DID NOY LOOK IN THE CUPBOARDS PROPERLY AS THERE WAS FOOD STUFFS IN THERE. WE DIDNT SHE ASK ME TO REMOVE THEM, WHAT WAS SHE THERE FOR ? SHE WAS SUPPOSEDTO BE GIVING MR A QUOTE FOR WORK REQUESTED I CLEARED EVERY OUT OF CUBOARDSAREA ETC., SO THEY COULD HAVE A CLEAR RUN, WHAT WERE THEY DOING,SHE MAFE A POINT OF TELLING ME i NEED NOT BE AT THE PREMISES WHEN THEY CLEANED, MUST HAVE TOLD ME 6 TIMES, i KNOW KNOW WHY, I I WAS ASKED A FOR A KNIFE AND WHITE SPIRIT. A BOTTLE OF MY CARPET CLEANBER HAD BEEN USED ON GOD KNOWS WHAT AS THETY SAID THEY DID USE IT ON THE CARPET WHICH I DID NOT ASK A QUOTE FOR. I UNDERSTAND THE MANAGER SAME THELAST JHALF HOURAND STERED TO DO THE CEILING IN THE LOUNGE WHAT? iHAVE TRIED TO GIVE THE BENEFIT OF THE DOUBT BUT IN ALL HINESTLY I FOR THE LIFE OF ME CANNOT UNDERSTAND HOW THEY COULD NOT CARRY OUT THE WORK EITHER THEY HAD INEXPERIENCED STAFF OR INADEQUATE CLEANING FACILITUES ALL IN ALL IT IS UNACCEPTABLE. MAYBE THE WAT YOUR MANAGER RANG THIS MORNING AND OFFERED TO GIVE ME ANOTHER QUOTE FOR WORRK THEY COULD NOT FINISH... A QUOE IS A QUOTE FOR WORK AGREED TO BE DONE, ITS A CONTRACT. I WAS NOT PAYING BY THE HOUR.SOMEONE NEEDS TO GET THEIR ACT TOGETHER HEATHER YOUNG

April 22, 2026
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Rated 5 out of 5 stars

Great service

I'm a new customer. Booking in was easy and they turned up when they said they would . Great service and my windows look lovely and clean

April 8, 2026
Rated 3 out of 5 stars

Overpriced qoutation??

I think i got an overpriced qoutation. As one company visited to my neighbour and told them about the qoutation they has been given to me and that company told me thats overpriced. Got there calling card and will book with them in the future.

March 31, 2026
OCD Cleaning & Domestic Services logo

Reply from OCD Cleaning & Domestic Services

Thank you for your feedback. We’re sorry to hear that you feel the service was overpriced.

The price you were quoted (£75) was actually part of a promotional offer for a full exterior clean, including windows, frames, fascias, soffits, and gutters. This is a comprehensive service that typically takes significantly longer than a standard window clean and, based on local market rates, represents very strong value for the level of work carried out.

We always aim to be transparent and fair with our pricing, ensuring it reflects both the scope of the job and the quality of service delivered. While we understand that different companies may price services differently, it’s important that comparisons are made on a like-for-like basis in terms of what is included.

We appreciate you considering us and wish you all the best with your future bookings.

Kind regards,
OCD Cleaning Services

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Rated 1 out of 5 stars

Likes to swear at woman

Likes to swear at woman , completely rude , couldn't have had a worse expirenevce

March 5, 2026
Unprompted review
OCD Cleaning & Domestic Services logo

Reply from OCD Cleaning & Domestic Services

Thank you for your review.

We take any concerns regarding staff conduct extremely seriously. However, after checking our records, we have been unable to locate any client or booking under the name provided in connection with OCD Cleaning Services.

As the review is not linked to a verified service request from our system, we have used Trustpilot’s “Request Information” function to ask for further details so that we can investigate this properly.

If you have used our services, we would genuinely like the opportunity to look into this matter. Please contact us directly at hello@ocdcs.co.uk with further information such as the booking name, property address, or date of service so we can identify the visit and review what may have happened.

OCD Cleaning Services prides itself on maintaining professional, respectful conduct at all times, and any behaviour of the kind described would be taken extremely seriously if it were found to have occurred.

We hope to hear from you soon so we can investigate and resolve this appropriately.

Management
OCD Cleaning Services

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Rated 5 out of 5 stars

5 Stars for my ironing from OCD!

I have used OCD for quite some years now for my ironing, and they are excellent! The ironing is returned beautifully ironed and on hangers or in nicely packaged bags. They collect and deliver also, which is a great service. All the staff are friendly, helpful and very reliable. I cannot recommend OCD highly enough!

February 18, 2026

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